Brandwave

How popular isHelp Scout in search?

In August 2026, there were an estimated 23.1K branded searches for Help Scout worldwide which is down 44.2% over the last 11 months. Help Scout holds 6% estimated Share of Search among customer support platforms worldwide and is ranked 4th of 7 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk65%
  2. Freshdesk16.2%
  3. Tidio7.7%
  4. Help Scout6%
  5. Crisp2.7%
  6. Intercom1.6%
  7. Gorgias0.84%
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Which customer support platforms compete with Help Scout?

Help Scout against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Freshdesk, Tidio, Help Scout, Crisp. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskFreshdeskTidioHelp ScoutCrispIntercomGorgias
Oct 202562.8%18.8%9%7%1.2%0.92%0.36%
Nov 202562.1%18.6%10.9%5.7%1.4%0.89%0.44%
Dec 202563.9%19.2%9.4%4.8%1.2%0.88%0.65%
Jan 202667.2%16.6%9.7%4.1%0.88%0.89%0.61%
Feb 202667%16.5%9.8%4.1%0.89%1.1%0.68%
Mar 202668.1%15.3%10.5%3.5%0.91%1.3%0.47%
Apr 202662.1%15.4%13.2%5.7%1.2%1.7%0.65%
May 202668.9%14%10%3.6%0.94%2%0.6%
Jun 202665.6%16.3%7.9%5.1%2.3%2.3%0.68%
Jul 202666.5%16.5%8.1%5.1%1.3%1.7%0.86%
Aug 202665%16.2%7.7%6%2.7%1.6%0.84%
Sep 2026———————

  1. 1.Zendesk

    65%

    held 1st · 249K estimated branded searches · -0.04% vs prior month · -1.5 points

  2. 2.Freshdesk

    16.2%

    held 2nd · 62.1K estimated branded searches · +0.49% vs prior month · -0.3 points

  3. 3.Tidio

    7.7%

    held 3rd · 29.7K estimated branded searches · -2% vs prior month · -0.3 points

  4. 4.Help Scout

    6%

    held 4th · 23.1K estimated branded searches · +20.8% vs prior month · +0.9 points

  5. 5.Crisp

    2.7%

    moved from 6th to 5th · 10.4K estimated branded searches · +108% vs prior month · +1.4 points

  6. 6.Intercom

    1.6%

    moved from 5th to 6th · 6K estimated branded searches · -5.5% vs prior month · -0.1 points

  7. 7.Gorgias

    0.84%

    held 7th · 3.2K estimated branded searches · 0% vs prior month · 0 points

Compare search popularity between Help Scout and its closest rivals

How has branded search demand for Help Scout changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Help Scout worldwide fell from 41.4K to 23.1K.
  • Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide decreased from 7% to 6%.
  • Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide peaked at 7% in October 2025 and was lowest at 3.5% in March 2026.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.

  2. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%.

  3. In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%.

  4. Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026.

  5. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

  6. Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.

How is Help Scout measured?

Brandwave collects information about searches that people make online using Help Scout’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

2 branded search terms

  • help scout
  • help scout beacon

Do you work for Help Scout? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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