How popular isZendesk in search?
In August 2026, there were an estimated 1.2K branded searches for Zendesk in New Zealand which is down 20.3% over the last 11 months. Zendesk holds 45.7% estimated Share of Search among New Zealand help desk software and is ranked 1st of 6 competitors for search popularity.
Zendesk45.7%
Gorgias19.4%
Freshdesk14%Zoho Desk13.2%
Help Scout5.8%
Intercom1.9%
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Which help desk software compete with Zendesk?
Share of Search by month for Zendesk, Gorgias, Freshdesk, Zoho Desk, Help Scout. The figures are in the table below the chart.
View monthly share of search table
| Month | Zendesk | Gorgias | Freshdesk | Zoho Desk | Help Scout | Intercom |
|---|---|---|---|---|---|---|
| Oct 2025 | 50.3% | 11.9% | 14.6% | 14.3% | 6.5% | 2.4% |
| Nov 2025 | 45% | 16% | 16% | 13% | 7.3% | 2.7% |
| Dec 2025 | 45.6% | 14.9% | 15.8% | 14.5% | 6.6% | 2.6% |
| Jan 2026 | 47.1% | 16.8% | 14.3% | 13.9% | 5.3% | 2.5% |
| Feb 2026 | 47.6% | 16.3% | 14.3% | 13.9% | 5.6% | 2.4% |
| Mar 2026 | 44.6% | 16.1% | 16.1% | 15.4% | 5.6% | 2.2% |
| Apr 2026 | 38.7% | 22.5% | 13.1% | 16.2% | 6.8% | 2.7% |
| May 2026 | 49% | 17.2% | 12.6% | 14.6% | 4.2% | 2.5% |
| Jun 2026 | 45.7% | 17.4% | 14.6% | 13.8% | 6.1% | 2.4% |
| Jul 2026 | 47.7% | 19.1% | 12.7% | 13.2% | 5.5% | 1.8% |
| Aug 2026 | 45.7% | 19.4% | 14% | 13.2% | 5.8% | 1.9% |
| Sep 2026 | — | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 45.7% | 1.2K | +12.4% | -2 points | |
| 2, held 2nd | 19.4% | 500 | +19% | +0.3 points | |
| 3, moved from 4th to 3rd | 14% | 360 | +28.6% | +1.2 pointsmoved from 4th to 3rd | |
| 4, moved from 3rd to 4th | 13.2% | 340 | +17.2% | 0 pointsmoved from 3rd to 4th | |
| 5, held 5th | 5.8% | 150 | +25% | +0.4 points | |
| 6, held 6th | 1.9% | 50 | +25% | +0.1 points |
1.
Zendesk45.7%
held 1st · 1.2K estimated branded searches · +12.4% vs prior month · -2 points
2.
Gorgias19.4%
held 2nd · 500 estimated branded searches · +19% vs prior month · +0.3 points
14%
moved from 4th to 3rd · 360 estimated branded searches · +28.6% vs prior month · +1.2 points
13.2%
moved from 3rd to 4th · 340 estimated branded searches · +17.2% vs prior month · 0 points
5.8%
held 5th · 150 estimated branded searches · +25% vs prior month · +0.4 points
6.
Intercom1.9%
held 6th · 50 estimated branded searches · +25% vs prior month · +0.1 points
Compare search popularity between Zendesk and its closest rivals
How has branded search demand for Zendesk changed in New Zealand over the last 12 months?
3 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Zendesk in New Zealand fell from 1.5K to 1.2K.
- Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among help desk software in New Zealand decreased from 50.3% to 45.7%.
- Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among help desk software in New Zealand peaked at 50.3% in October 2025 and was lowest at 38.7% in April 2026.
How did search popularity change for New Zealand help desk software in August 2026?
6 changes
In August 2026, Freshdesk overtook Zoho Desk to rank 3rd among help desk software in New Zealand, at 14%.
In August 2026, Zendesk lost estimated Share of Search among help desk software in New Zealand, from 47.7% to 45.7%.
Gorgias’ estimated Share of Search among help desk software in New Zealand has gained ground for 3 months in a row, from 17.2% to 19.4% in August 2026.
Zoho Desk’s estimated Share of Search among help desk software in New Zealand has lost ground for 3 months in a row, from 14.6% to 13.2% in August 2026.
Estimated monthly branded searches for Intercom in New Zealand fell 28.6% over 11 measured months, from 70 to 50 in August 2026.
Estimated monthly branded searches for Help Scout in New Zealand fell 21.1% over 11 measured months, from 190 to 150 in August 2026.
How is Zendesk measured?
Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
8 branded search terms
- zendesk
- zendesk api
- zendesk com
- zendesk cost
- zendesk help desk
- zendesk nz
- zendesk support
- zendesk what is
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Is Zendesk your brand?
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