Cloud contact center platforms in New Zealand:Which are most popular?
In September 2026, Zendesk was the most searched cloud contact center platform in New Zealand, accounting for 55.8% of all searches among the six platforms we track. When we checked with ChatGPT and Google AI Overviews, Genesys showed up in every answer. Genesys was recommended most often, coming first in four out of five responses.
ZendeskShare of searches 55.8%Mentioned in 3 of 5 AI answersPlace in AI recommendations 6th
GenesysShare of searches 32.6%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
Amazon ConnectShare of searches 7.7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
NICE CXoneShare of searches 1.7%Mentioned in 4 of 5 AI answersPlace in AI recommendations 2nd
Five9Share of searches 1.1%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th
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Top cloud contact center platforms in ChatGPT and Google AI Overviews
In Brandwave's three ChatGPT questions and two Google AI Overviews, Genesys appeared every time. Genesys was recommended most often, coming first in four out of five answers. NICE CXone was second, and Amazon Connect was third.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- Genesys1st
- NICE CXone2nd
- Amazon Connect3rd
- Five94th
Talkdesk5th- Zendesk6th
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- NICE CXone4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Five94 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Zendesk3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Amazon Connect3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about cloud contact center platforms
5 answers
Asked ChatGPT
“Which cloud contact center platform should I use in New Zealand?”
Asked ChatGPT
“What are the best cloud contact center platforms in New Zealand?”
Asked ChatGPT
“What's the best cloud contact center platform in New Zealand for customer calls?”
Searched Google, AI Overview
“cloud contact center platform”
Searched Google, AI Overview
“cloud call centre software”
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.
Which cloud contact center platforms do people search for most?
This chart shows how often people search Google for each cloud contact center platform by name. Each line represents a brand's share of searches for all six cloud contact center platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Zendesk, Genesys, Amazon Connect. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Genesys | Amazon Connect | NICE CXone | Five9 | Talkdesk |
|---|---|---|---|---|---|---|
| Oct 2025 | 63.5% | 22.7% | 8.1% | 2.4% | 2.4% | 0.95% |
| Nov 2025 | 61.2% | 22.9% | 10% | 2.9% | 1.8% | 1.2% |
| Dec 2025 | 61.5% | 26.4% | 7.4% | 2% | 1.4% | 1.4% |
| Jan 2026 | 65.2% | 24.7% | 7% | 1.3% | 1.3% | 0.63% |
| Feb 2026 | 62.9% | 23.4% | 10.2% | 1.2% | 1.2% | 1.2% |
| Mar 2026 | 60.1% | 27.7% | 8.1% | 1.7% | 1.7% | 0.58% |
| Apr 2026 | 51% | 33.1% | 9.7% | 2.1% | 2.1% | 2.1% |
| May 2026 | 58.2% | 27.1% | 9.6% | 1.7% | 2.3% | 1.1% |
| Jun 2026 | 54.8% | 31.7% | 7.5% | 2.7% | 2.2% | 1.1% |
| Jul 2026 | 54.9% | 29.3% | 10.4% | 2.4% | 1.8% | 1.2% |
| Aug 2026 | 56.4% | 33% | 6.1% | 2.2% | 1.1% | 1.1% |
| Sep 2026 | 55.8% | 32.6% | 7.7% | 1.7% | 1.1% | 1.1% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 55.8% | 1K | 0% | -0.6 points | |
| 2, held 2nd | 32.6% | 590 | 0% | -0.4 points | |
| 3, held 3rd | 7.7% | 140 | +27.3% | +1.6 points | |
| 4, held 4th | 1.7% | 30 | -25% | -0.6 points | |
| 5, held 5th | 1.1% | 20 | 0% | 0 points | |
| 6, held 6th | 1.1% | 20 | 0% | 0 points |
1.
Zendesk55.8%
Held 1st. 1K estimated branded searches, 0% vs prior month. Share -0.6 points.
2.
Genesys32.6%
Held 2nd. 590 estimated branded searches, 0% vs prior month. Share -0.4 points.
7.7%
Held 3rd. 140 estimated branded searches, +27.3% vs prior month. Share +1.6 points.
1.7%
Held 4th. 30 estimated branded searches, -25% vs prior month. Share -0.6 points.
5.
Five91.1%
Held 5th. 20 estimated branded searches, 0% vs prior month. Share 0 points.
6.
Talkdesk1.1%
Held 6th. 20 estimated branded searches, 0% vs prior month. Share 0 points.
Which brand is most popular in search among cloud contact center platforms in New Zealand?
6 brands
In September 2026, Zendesk was the most searched among cloud contact center platforms in New Zealand, with an estimated 1K branded searches, 55.8% of all searches for the six we track. Genesys is in 2nd place, 23.2 percentage points behind at 32.6%.
| Brand | Share of searches | Peak | Low | Rank |
|---|---|---|---|---|
| Zendesk | 63.5% → 55.8% | 65.2%Jan 2026 | 51%Apr 2026 | 1st |
| Genesys | 22.7% → 32.6% | 33.1%Apr 2026 | 22.7%Oct 2025 | 2nd |
| Amazon Connect | 8.1% → 7.7% | 10.4%Jul 2026 | 6.1%Aug 2026 | 3rd |
| NICE CXone | 2.4% → 1.7% | 2.9%Nov 2025 | 1.2%Feb 2026 | 5th → 4th |
| Five9 | 2.4% → 1.1% | 2.4%Oct 2025 | 1.1%Sep 2026 | 4th → 5th |
| Talkdesk | 0.95% → 1.1% | 2.1%Apr 2026 | 0.58%Mar 2026 | 6th |
Each finding as a sentence
- Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand decreased from 63.5% to 55.8%.
- Across the 12 months ending September 2026, Genesys’ share of searches among cloud contact center platforms in New Zealand increased from 22.7% to 32.6%.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand decreased from 2.4% to 1.7%.
- Across the 12 months ending September 2026, Five9’s share of searches among cloud contact center platforms in New Zealand decreased from 2.4% to 1.1%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand peaked at 65.2% in January 2026 and was lowest at 51% in April 2026.
- Across the 12 months ending September 2026, Genesys’ share of searches among cloud contact center platforms in New Zealand peaked at 33.1% in April 2026 and was lowest at 22.7% in October 2025.
- Across the 12 months ending September 2026, Amazon Connect’s share of searches among cloud contact center platforms in New Zealand peaked at 10.4% in July 2026 and was lowest at 6.1% in August 2026.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand peaked at 2.9% in November 2025 and was lowest at 1.2% in February 2026.
- Across the 12 months ending September 2026, Talkdesk’s share of searches among cloud contact center platforms in New Zealand peaked at 2.1% in April 2026 and was lowest at 0.58% in March 2026.
- Across the 12 months ending September 2026, NICE CXone rose from 5th to 4th among cloud contact center platforms in New Zealand.
- Across the 12 months ending September 2026, Five9 fell from 4th to 5th among cloud contact center platforms in New Zealand.
- Across the 12 months ending September 2026, Amazon Connect and Talkdesk held steady: their share of searches among cloud contact center platforms in New Zealand each moved less than 0.5 percentage points.
How did search popularity change for New Zealand cloud contact center platforms in September 2026?
5 changes
In September 2026, Amazon Connect gained share of searches among cloud contact center platforms in New Zealand, from 6.1% to 7.7%.
In September 2026, Zendesk lost share of searches among cloud contact center platforms in New Zealand, from 56.4% to 55.8%.
In September 2026, NICE CXone lost share of searches among cloud contact center platforms in New Zealand, from 2.2% to 1.7%.
Five9’s share of searches among cloud contact center platforms in New Zealand has lost ground for 3 months in a row, from 2.2% to 1.1% in September 2026.
Estimated monthly branded searches for Genesys in New Zealand rose 22.9% over 12 measured months, from 480 to 590 in September 2026.
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