Brandwave

How popular isZendesk?

In September 2026, people searched for Zendesk by name about 1,010 times in New Zealand, a 24.6% decrease from the previous year. These searches made up 55.8% of all New Zealand cloud contact center platform searches, placing Zendesk first out of six platforms. When we asked both ChatGPT and Google AI Overviews about cloud contact center platforms, Zendesk appeared in three of the five answers and was the sixth most recommended of the six.

Search and AI answers in September 2026

Zendesk is the most searched of 6 competitors and the sixth most recommended in AI answers.

  1. ZendeskShare of searches 55.8%Mentioned in 3 of 5 AI answersPlace in AI recommendations 6th
  2. GenesysShare of searches 32.6%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  3. Amazon ConnectShare of searches 7.7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  4. NICE CXoneShare of searches 1.7%Mentioned in 4 of 5 AI answersPlace in AI recommendations 2nd
  5. Five9Share of searches 1.1%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th

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Top cloud contact center platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in three out of five: in one of the three ChatGPT answers and in both Google AI Overviews. Zendesk is the sixth most recommended of the six.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Genesys1st
  2. NICE CXone2nd
  3. Amazon Connect3rd
  4. Five94th
  5. Talkdesk5th
  6. Zendesk6th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • NICE CXone4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Five94 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Amazon Connect3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about cloud contact center platforms

5 answers

Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.

Which cloud contact center platforms compete with Zendesk?

Zendesk against cloud contact center platforms in New Zealand, by month

Share of searches by month for Zendesk, Genesys, Amazon Connect. The figures are in the table below the chart.

View monthly share of searches table
MonthZendeskGenesysAmazon ConnectNICE CXoneFive9Talkdesk
Oct 202563.5%22.7%8.1%2.4%2.4%0.95%
Nov 202561.2%22.9%10%2.9%1.8%1.2%
Dec 202561.5%26.4%7.4%2%1.4%1.4%
Jan 202665.2%24.7%7%1.3%1.3%0.63%
Feb 202662.9%23.4%10.2%1.2%1.2%1.2%
Mar 202660.1%27.7%8.1%1.7%1.7%0.58%
Apr 202651%33.1%9.7%2.1%2.1%2.1%
May 202658.2%27.1%9.6%1.7%2.3%1.1%
Jun 202654.8%31.7%7.5%2.7%2.2%1.1%
Jul 202654.9%29.3%10.4%2.4%1.8%1.2%
Aug 202656.4%33%6.1%2.2%1.1%1.1%
Sep 202655.8%32.6%7.7%1.7%1.1%1.1%

  1. 1.Zendesk

    55.8%

    Held 1st. 1K estimated branded searches, 0% vs prior month. Share -0.6 points.

  2. 2.Genesys

    32.6%

    Held 2nd. 590 estimated branded searches, 0% vs prior month. Share -0.4 points.

  3. 3.Amazon Connect

    7.7%

    Held 3rd. 140 estimated branded searches, +27.3% vs prior month. Share +1.6 points.

  4. 4.NICE CXone

    1.7%

    Held 4th. 30 estimated branded searches, -25% vs prior month. Share -0.6 points.

  5. 5.Five9

    1.1%

    Held 5th. 20 estimated branded searches, 0% vs prior month. Share 0 points.

  6. 6.Talkdesk

    1.1%

    Held 6th. 20 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Zendesk and its closest rivals

Every comparison with Zendesk

11 comparisons

How has branded search demand for Zendesk changed in New Zealand over the last 12 months?

3 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Zendesk in New Zealand fell from 1.3K to 1K.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand decreased from 63.5% to 55.8%.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand peaked at 65.2% in January 2026 and was lowest at 51% in April 2026.

How did search popularity change for New Zealand cloud contact center platforms in September 2026?

5 changes

  1. In September 2026, Amazon Connect gained share of searches among cloud contact center platforms in New Zealand, from 6.1% to 7.7%.

  2. In September 2026, Zendesk lost share of searches among cloud contact center platforms in New Zealand, from 56.4% to 55.8%.

  3. In September 2026, NICE CXone lost share of searches among cloud contact center platforms in New Zealand, from 2.2% to 1.7%.

  4. Five9’s share of searches among cloud contact center platforms in New Zealand has lost ground for 3 months in a row, from 2.2% to 1.1% in September 2026.

  5. Estimated monthly branded searches for Genesys in New Zealand rose 22.9% over 12 measured months, from 480 to 590 in September 2026.

How are Zendesk’s branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • zendesk
  • zendesk api

Do you work for Zendesk? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Zendesk compete?

Zendesk is ranked in four competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Help desk software1st of 840.2%Show ranking
Customer support platforms1st of 844.9%Show ranking
Cloud contact center platforms1st of 655.8%Shown above
Live chat platforms1st of 683.5%Show ranking
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