Brandwave

How popular isNICE CXone?

In September 2026, people searched for NICE CXone by name about 30 times in New Zealand, a 40% decrease from the previous year. These searches made up 1.7% of all New Zealand cloud contact center platform searches, placing NICE CXone fourth out of six platforms. When we asked both ChatGPT and Google AI Overviews about cloud contact center platforms, NICE CXone appeared in four of the five answers and was the second most recommended of the six.

Search and AI answers in September 2026

NICE CXone is the fourth most searched of 6 competitors and the second most recommended in AI answers.

  1. ZendeskShare of searches 55.8%Mentioned in 3 of 5 AI answersPlace in AI recommendations 6th
  2. GenesysShare of searches 32.6%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  3. Amazon ConnectShare of searches 7.7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  4. NICE CXoneShare of searches 1.7%Mentioned in 4 of 5 AI answersPlace in AI recommendations 2nd
  5. Five9Share of searches 1.1%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th

+1 more

NICE CXone website (opens in a new tab)

Follow NICE CXone and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Top cloud contact center platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, NICE CXone was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. NICE CXone is the second most recommended of the six.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Genesys1st
  2. NICE CXone2nd
  3. Amazon Connect3rd
  4. Five94th
  5. Talkdesk5th
  6. Zendesk6th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • NICE CXone4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Five94 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Amazon Connect3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about cloud contact center platforms

5 answers

Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.

Which cloud contact center platforms compete with NICE CXone?

NICE CXone against cloud contact center platforms in New Zealand, by month

Share of searches by month for Zendesk, Genesys, Amazon Connect, NICE CXone. The figures are in the table below the chart.

View monthly share of searches table
MonthZendeskGenesysAmazon ConnectNICE CXoneFive9Talkdesk
Oct 202563.5%22.7%8.1%2.4%2.4%0.95%
Nov 202561.2%22.9%10%2.9%1.8%1.2%
Dec 202561.5%26.4%7.4%2%1.4%1.4%
Jan 202665.2%24.7%7%1.3%1.3%0.63%
Feb 202662.9%23.4%10.2%1.2%1.2%1.2%
Mar 202660.1%27.7%8.1%1.7%1.7%0.58%
Apr 202651%33.1%9.7%2.1%2.1%2.1%
May 202658.2%27.1%9.6%1.7%2.3%1.1%
Jun 202654.8%31.7%7.5%2.7%2.2%1.1%
Jul 202654.9%29.3%10.4%2.4%1.8%1.2%
Aug 202656.4%33%6.1%2.2%1.1%1.1%
Sep 202655.8%32.6%7.7%1.7%1.1%1.1%

  1. 1.Zendesk

    55.8%

    Held 1st. 1K estimated branded searches, 0% vs prior month. Share -0.6 points.

  2. 2.Genesys

    32.6%

    Held 2nd. 590 estimated branded searches, 0% vs prior month. Share -0.4 points.

  3. 3.Amazon Connect

    7.7%

    Held 3rd. 140 estimated branded searches, +27.3% vs prior month. Share +1.6 points.

  4. 4.NICE CXone

    1.7%

    Held 4th. 30 estimated branded searches, -25% vs prior month. Share -0.6 points.

  5. 5.Five9

    1.1%

    Held 5th. 20 estimated branded searches, 0% vs prior month. Share 0 points.

  6. 6.Talkdesk

    1.1%

    Held 6th. 20 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between NICE CXone and its closest rivals

How has branded search demand for NICE CXone changed in New Zealand over the last 12 months?

4 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for NICE CXone in New Zealand fell from 50 to 30.
  • Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand decreased from 2.4% to 1.7%.
  • Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand peaked at 2.9% in November 2025 and was lowest at 1.2% in February 2026.
  • Across the 12 months ending September 2026, NICE CXone rose from 5th to 4th among cloud contact center platforms in New Zealand.

How did search popularity change for New Zealand cloud contact center platforms in September 2026?

5 changes

  1. In September 2026, Amazon Connect gained share of searches among cloud contact center platforms in New Zealand, from 6.1% to 7.7%.

  2. In September 2026, Zendesk lost share of searches among cloud contact center platforms in New Zealand, from 56.4% to 55.8%.

  3. In September 2026, NICE CXone lost share of searches among cloud contact center platforms in New Zealand, from 2.2% to 1.7%.

  4. Five9’s share of searches among cloud contact center platforms in New Zealand has lost ground for 3 months in a row, from 2.2% to 1.1% in September 2026.

  5. Estimated monthly branded searches for Genesys in New Zealand rose 22.9% over 12 measured months, from 480 to 590 in September 2026.

How are NICE CXone’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using NICE CXone’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • nice cxone

How the Brand Demand Index is measured

Who owns NICE CXone?

NICE CXone is owned by NICE. Brandwave does not track any other brands owned by NICE.

Do you work for NICE CXone? To request corrections or removal please contact us via our support page and we will be happy to assist.

Creator with pink hair and a pink jacket

Is NICE CXone your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start free