Live chat platforms in New Zealand:Which are most popular?
In September 2026, Zendesk was the most searched live chat platform in New Zealand, accounting for 83.5% of all searches among the six platforms we track. When we checked with ChatGPT and Google AI Overviews, Tidio and tawk.to showed up in every answer. tawk.to was recommended most often, coming first in three out of five responses.
ZendeskShare of searches 83.5%Mentioned in 4 of 5 AI answersPlace in AI recommendations 3rd
TidioShare of searches 7.4%Mentioned in 5 of 5 AI answersPlace in AI recommendations 2nd
tawk.toShare of searches 5.8%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
LiveChatShare of searches 1.7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
CrispShare of searches 0.83%Mentioned in 1 of 5 AI answersPlace in AI recommendations 5th
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Top live chat platforms in ChatGPT and Google AI Overviews
In Brandwave's three ChatGPT questions and two Google AI Overviews, Tidio and tawk.to appeared every time. tawk.to was recommended most often, coming first in three out of five answers. Tidio was second, and Zendesk was third. Olark, which ranked sixth in searches, was not mentioned at all.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Tidio5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Zendesk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- LiveChat3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Crisp1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Olark0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about live chat platforms
5 answers
Asked ChatGPT
“Which live chat platform should I use in New Zealand?”
Asked ChatGPT
“What are the best live chat platforms in New Zealand?”
Asked ChatGPT
“What's the best live chat platform in New Zealand for customer support?”
Searched Google, AI Overview
“website chat software”
Searched Google, AI Overview
“live chat for website”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Which live chat platforms do people search for most?
This chart shows how often people search Google for each live chat platform by name. Each line represents a brand's share of searches for all six live chat platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Zendesk, Tidio, tawk.to. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Tidio | tawk.to | LiveChat | Crisp | Olark |
|---|---|---|---|---|---|---|
| Oct 2025 | 81.2% | 10.3% | 5.5% | 1.2% | 0.61% | 1.2% |
| Nov 2025 | 78.2% | 10.5% | 5.3% | 1.5% | 1.5% | 3% |
| Dec 2025 | 81.3% | 8% | 6.3% | 1.8% | 1.8% | 0.89% |
| Jan 2026 | 76.3% | 12.6% | 6.7% | 1.5% | 2.2% | 0.74% |
| Feb 2026 | 73.9% | 14.8% | 6.3% | 2.8% | 1.4% | 0.7% |
| Mar 2026 | 78.8% | 12.9% | 3% | 3% | 0.76% | 1.5% |
| Apr 2026 | 70.5% | 16.2% | 6.7% | 2.9% | 1.9% | 1.9% |
| May 2026 | 77.4% | 12.8% | 5.3% | 2.3% | 0.75% | 1.5% |
| Jun 2026 | 76.7% | 10.5% | 6.8% | 3% | 1.5% | 1.5% |
| Jul 2026 | 79.6% | 8% | 6.2% | 2.7% | 1.8% | 1.8% |
| Aug 2026 | 80.8% | 7.2% | 5.6% | 3.2% | 1.6% | 1.6% |
| Sep 2026 | 83.5% | 7.4% | 5.8% | 1.7% | 0.83% | 0.83% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 83.5% | 1K | 0% | +2.7 points | |
| 2, held 2nd | 7.4% | 90 | 0% | +0.2 points | |
| 3, held 3rd | 5.8% | 70 | 0% | +0.2 points | |
| 4, held 4th | 1.7% | 20 | -50% | -1.5 points | |
| 5, held 5th | 0.83% | 10 | -50% | -0.8 points | |
| 6, held 6th | 0.83% | 10 | -50% | -0.8 points |
1.
Zendesk83.5%
Held 1st. 1K estimated branded searches, 0% vs prior month. Share +2.7 points.
2.
Tidio7.4%
Held 2nd. 90 estimated branded searches, 0% vs prior month. Share +0.2 points.
3.
tawk.to5.8%
Held 3rd. 70 estimated branded searches, 0% vs prior month. Share +0.2 points.
4.
LiveChat1.7%
Held 4th. 20 estimated branded searches, -50% vs prior month. Share -1.5 points.
5.
Crisp0.83%
Held 5th. 10 estimated branded searches, -50% vs prior month. Share -0.8 points.
6.
Olark0.83%
Held 6th. 10 estimated branded searches, -50% vs prior month. Share -0.8 points.
Which brand is most popular in search among live chat platforms in New Zealand?
6 brands
In September 2026, Zendesk was the most searched among live chat platforms in New Zealand, with an estimated 1K branded searches, 83.5% of all searches for the six we track. Tidio is in 2nd place, 76 percentage points behind at 7.4%.
| Brand | Share of searches | Peak | Low | Rank |
|---|---|---|---|---|
| Zendesk | 81.2% → 83.5% | 83.5%Sep 2026 | 70.5%Apr 2026 | 1st |
| Tidio | 10.3% → 7.4% | 16.2%Apr 2026 | 7.2%Aug 2026 | 2nd |
| tawk.to | 5.5% → 5.8% | 6.8%Jun 2026 | 3%Mar 2026 | 3rd |
| LiveChat | 1.2% → 1.7% | 3.2%Aug 2026 | 1.2%Oct 2025 | 4th |
| Crisp | 0.61% → 0.83% | 2.2%Jan 2026 | 0.61%Oct 2025 | 6th → 5th |
| Olark | 1.2% → 0.83% | 3%Nov 2025 | 0.7%Feb 2026 | 5th → 6th |
Each finding as a sentence
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand increased from 81.2% to 83.5%.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand decreased from 10.3% to 7.4%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand peaked at 83.5% in September 2026 and was lowest at 70.5% in April 2026.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand peaked at 16.2% in April 2026 and was lowest at 7.2% in August 2026.
- Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms in New Zealand peaked at 6.8% in June 2026 and was lowest at 3% in March 2026.
- Across the 12 months ending September 2026, LiveChat’s share of searches among live chat platforms in New Zealand peaked at 3.2% in August 2026 and was lowest at 1.2% in October 2025.
- Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms in New Zealand peaked at 2.2% in January 2026 and was lowest at 0.61% in October 2025.
- Across the 12 months ending September 2026, Olark’s share of searches among live chat platforms in New Zealand peaked at 3% in November 2025 and was lowest at 0.7% in February 2026.
- Across the 12 months ending September 2026, Crisp rose from 6th to 5th among live chat platforms in New Zealand.
- Across the 12 months ending September 2026, Olark fell from 5th to 6th among live chat platforms in New Zealand.
- Across the 12 months ending September 2026, tawk.to and LiveChat held steady: their share of searches among live chat platforms in New Zealand each moved less than 0.5 percentage points.
How did search popularity change for New Zealand live chat platforms in September 2026?
6 changes
In September 2026, Zendesk gained share of searches among live chat platforms in New Zealand, from 80.8% to 83.5%.
In September 2026, LiveChat lost share of searches among live chat platforms in New Zealand, from 3.2% to 1.7%.
In September 2026, Crisp lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%.
In September 2026, Olark lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%.
Estimated monthly branded searches for Tidio in New Zealand fell 47.1% over 12 measured months, from 170 to 90 in September 2026.
Estimated monthly branded searches for tawk.to in New Zealand fell 22.2% over 12 measured months, from 90 to 70 in September 2026.
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