tawk.to vs Tidio:Which is more popular?
In September 2026, Tidio had more branded searches than tawk.to among live chat platforms in New Zealand. Tidio had about 90 branded searches, while tawk.to had 70. Tidio made up 7.4% of all live chat platform searches we track, and tawk.to accounted for 5.8%. When we asked ChatGPT and Google AI Overviews about live chat platforms, both tawk.to and Tidio appeared in all five answers. tawk.to was mentioned before Tidio in three out of five answers.
Who do people search for more?
Tidio, about 29% more searches than tawk.to
Who does AI mention more?
Both are mentioned in every answer we collected.
Who does AI recommend more?
tawk.to, named ahead of Tidio in 3 of 5 answers
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Top live chat platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, both tawk.to and Tidio showed up in all five answers. tawk.to was listed before Tidio in three of them.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Tidio5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
LiveChat3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Crisp1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Olark0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about live chat platforms
5 answers
Asked ChatGPT
“Which live chat platform should I use in New Zealand?”
Asked ChatGPT
“What are the best live chat platforms in New Zealand?”
Asked ChatGPT
“What's the best live chat platform in New Zealand for customer support?”
Searched Google, AI Overview
“website chat software”
Searched Google, AI Overview
“live chat for website”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is tawk.to or Tidio more popular in search?
This chart shows how often people search Google for tawk.to and Tidio by name. Each line represents a brand's share of searches for all six live chat platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Tidio, tawk.to. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Tidio | tawk.to | LiveChat | Crisp | Olark |
|---|---|---|---|---|---|---|
| Oct 2025 | 81.2% | 10.3% | 5.5% | 1.2% | 0.61% | 1.2% |
| Nov 2025 | 78.2% | 10.5% | 5.3% | 1.5% | 1.5% | 3% |
| Dec 2025 | 81.3% | 8% | 6.3% | 1.8% | 1.8% | 0.89% |
| Jan 2026 | 76.3% | 12.6% | 6.7% | 1.5% | 2.2% | 0.74% |
| Feb 2026 | 73.9% | 14.8% | 6.3% | 2.8% | 1.4% | 0.7% |
| Mar 2026 | 78.8% | 12.9% | 3% | 3% | 0.76% | 1.5% |
| Apr 2026 | 70.5% | 16.2% | 6.7% | 2.9% | 1.9% | 1.9% |
| May 2026 | 77.4% | 12.8% | 5.3% | 2.3% | 0.75% | 1.5% |
| Jun 2026 | 76.7% | 10.5% | 6.8% | 3% | 1.5% | 1.5% |
| Jul 2026 | 79.6% | 8% | 6.2% | 2.7% | 1.8% | 1.8% |
| Aug 2026 | 80.8% | 7.2% | 5.6% | 3.2% | 1.6% | 1.6% |
| Sep 2026 | 83.5% | 7.4% | 5.8% | 1.7% | 0.83% | 0.83% |
How has the tawk.to and Tidio comparison changed over the last 12 months?
3 findings
- Tidio was ahead of tawk.to in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms in New Zealand moved from 5.5% to 5.8%, and its estimated monthly branded searches moved from 90 to 70.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand moved from 10.3% to 7.4%, and its estimated monthly branded searches moved from 170 to 90.
How did search popularity change for New Zealand live chat platforms in September 2026?
2 changes
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using tawk.to’s and Tidio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among live chat platforms
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