Brandwave

How popular isBirdeye?

In September 2026, people searched for Birdeye by name about 74,000 times worldwide, a 22.3% increase from the previous year. These searches made up 9.1% of all global experience management platform searches, placing Birdeye third out of six platforms. When we asked both ChatGPT and Google AI Overviews about experience management platforms, Birdeye appeared in two of the five answers and was the fourth most recommended of the six.

Search and AI answers in September 2026

Birdeye is the third most searched of 6 competitors and the fourth most recommended in AI answers.

  1. SurveyMonkeyShare of searches 45.6%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  2. QualtricsShare of searches 30.3%Mentioned in 4 of 5 AI answersPlace in AI recommendations 1st
  3. BirdeyeShare of searches 9.1%Mentioned in 2 of 5 AI answersPlace in AI recommendations 4th
  4. SprinklrShare of searches 9.1%Mentioned in 2 of 5 AI answersPlace in AI recommendations 5th
  5. MedalliaShare of searches 5%Mentioned in 4 of 5 AI answersPlace in AI recommendations 2nd

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Top experience management platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Birdeye is the fourth most recommended of the six.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Qualtrics1st
  2. Medallia2nd
  3. SurveyMonkey3rd
  4. Birdeye4th
  5. Sprinklr5th
  6. InMoment6th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Qualtrics4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Medallia4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • SurveyMonkey3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Birdeye2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Sprinklr2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • InMoment1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about experience management platforms

5 answers

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which experience management platforms compete with Birdeye?

Birdeye against experience management platforms worldwide, by month

Share of searches by month for SurveyMonkey, Qualtrics, Birdeye, Sprinklr, Medallia. The figures are in the table below the chart.

View monthly share of searches table
MonthSurveyMonkeyQualtricsBirdeyeSprinklrMedalliaInMoment
Oct 202548.8%32.6%5.4%8%4.4%0.88%
Nov 202552.8%28.8%5.8%7.1%4.7%0.78%
Dec 202547%31.3%6.3%9.4%5.2%0.84%
Jan 202650.7%27.7%6.8%8.3%5.6%0.91%
Feb 202647.8%31.9%6.4%7.8%5.2%0.86%
Mar 202645.8%30.6%11.2%7.5%4.1%0.67%
Apr 202643.4%35.4%4.8%8.7%7.1%0.63%
May 202647.2%31.5%6.3%7.7%6.3%0.85%
Jun 202650.8%27.7%5.6%8.3%6.8%0.74%
Jul 202649.5%26.8%6.6%9.9%6.6%0.72%
Aug 202649.9%27.1%6.7%10%5.5%0.89%
Sep 202645.6%30.3%9.1%9.1%5%0.81%

  1. 1.SurveyMonkey

    45.6%

    Held 1st. 369K estimated branded searches, -0.24% vs prior month. Share -4.3 points.

  2. 2.Qualtrics

    30.3%

    Held 2nd. 246K estimated branded searches, +22.4% vs prior month. Share +3.3 points.

  3. 3.Birdeye

    9.1%

    Moved from 4th to 3rd. 74K estimated branded searches, +49.5% vs prior month. Share +2.5 points.

  4. 4.Sprinklr

    9.1%

    Moved from 3rd to 4th. 74K estimated branded searches, 0% vs prior month. Share -0.8 points.

  5. 5.Medallia

    5%

    Held 5th. 40.5K estimated branded searches, +0.05% vs prior month. Share -0.5 points.

  6. 6.InMoment

    0.81%

    Held 6th. 6.6K estimated branded searches, 0% vs prior month. Share -0.1 points.

Compare popularity between Birdeye and its closest rivals

Every comparison with Birdeye

28 comparisons

How has branded search demand for Birdeye changed worldwide over the last 12 months?

4 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Birdeye worldwide rose from 60.5K to 74K.
  • Across the 12 months ending September 2026, Birdeye’s share of searches among experience management platforms worldwide increased from 5.4% to 9.1%.
  • Across the 12 months ending September 2026, Birdeye’s share of searches among experience management platforms worldwide peaked at 11.2% in March 2026 and was lowest at 4.8% in April 2026.
  • Across the 12 months ending September 2026, Birdeye rose from 4th to 3rd among experience management platforms worldwide.

How did search popularity change for experience management platforms worldwide in September 2026?

6 changes

  1. In September 2026, Birdeye overtook Sprinklr to rank 3rd among experience management platforms worldwide, with 9.1% of the searches.

  2. In September 2026, Qualtrics gained share of searches among experience management platforms worldwide, from 27.1% to 30.3%.

  3. In September 2026, SurveyMonkey lost share of searches among experience management platforms worldwide, from 49.9% to 45.6%.

  4. In September 2026, Sprinklr lost share of searches among experience management platforms worldwide, from 10% to 9.1%.

  5. Medallia’s share of searches among experience management platforms worldwide has lost ground for 3 months in a row, from 6.8% to 5% in September 2026.

  6. Estimated monthly branded searches for InMoment worldwide fell 33.3% over 12 measured months, from 9.9K to 6.6K in September 2026.

How are Birdeye’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Birdeye’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • birdeye

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How the Brand Demand Index is measured

Where does Birdeye compete?

Birdeye is ranked in six competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Customer review platforms3rd of 92.2%Show ranking
Review collection platforms2nd of 82.6%Show ranking
Experience management platforms3rd of 69.1%Shown above
Brand advocacy platforms2nd of 1112.3%Show ranking
Online review management platforms1st of 1159.2%Show ranking
Reputation management platforms1st of 668%Show ranking
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Is Birdeye your brand?

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