Birdeye vs Capterra:Which is searched more?
In September 2026, Birdeye had more branded searches than Capterra among customer review platforms worldwide. Birdeye had about 74,000 branded searches, while Capterra had 40,500. Birdeye made up 2.2% of all customer review platform searches we track, and Capterra accounted for 1.2%. These are worldwide searches for English-language branded terms.
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Is Birdeye or Capterra more popular in search?
Compare the customer review platforms people choose between. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Birdeye, Capterra. The figures are in the table below the chart.
View monthly share of searches table
| Month | Trustpilot | G2 | Birdeye | Capterra | Yotpo | Judge.me | Feefo | Okendo | Reviews.io |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 83.6% | 11.5% | 1.8% | 1.2% | 0.83% | 0.37% | 0.3% | 0.2% | 0.16% |
| Nov 2025 | 88.1% | 8.1% | 1.6% | 0.87% | 0.58% | 0.26% | 0.26% | 0.14% | 0.12% |
| Dec 2025 | 86.1% | 9.7% | 1.6% | 1% | 0.7% | 0.38% | 0.25% | 0.17% | 0.11% |
| Jan 2026 | 87.8% | 8.1% | 1.6% | 1.1% | 0.58% | 0.32% | 0.26% | 0.17% | 0.12% |
| Feb 2026 | 87.3% | 8.1% | 1.9% | 1.1% | 0.71% | 0.39% | 0.26% | 0.17% | 0.14% |
| Mar 2026 | 81.8% | 11.2% | 4% | 1.2% | 0.66% | 0.36% | 0.36% | 0.2% | 0.13% |
| Apr 2026 | 84% | 11.6% | 1.5% | 1.2% | 0.68% | 0.37% | 0.25% | 0.2% | 0.11% |
| May 2026 | 81.7% | 13.8% | 1.8% | 1.2% | 0.66% | 0.36% | 0.2% | 0.2% | 0.11% |
| Jun 2026 | 82% | 13.7% | 1.5% | 1.2% | 0.66% | 0.36% | 0.24% | 0.2% | 0.13% |
| Jul 2026 | 82% | 13.7% | 1.5% | 1.2% | 0.66% | 0.36% | 0.2% | 0.2% | 0.13% |
| Aug 2026 | 84.3% | 11.6% | 1.5% | 1% | 0.56% | 0.37% | 0.25% | 0.25% | 0.11% |
| Sep 2026 | 81.5% | 13.6% | 2.2% | 1.2% | 0.54% | 0.36% | 0.24% | 0.2% | 0.11% |
How has the Birdeye and Capterra comparison changed over the last 12 months?
3 findings
- Birdeye was ahead of Capterra in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Birdeye’s share of searches among customer review platforms worldwide moved from 1.8% to 2.2%, and its estimated monthly branded searches moved from 60.5K to 74K.
- Across the 12 months ending September 2026, Capterra’s share of searches among customer review platforms worldwide held steady at 1.2%, and its estimated monthly branded searches held steady at 40.5K.
How did search popularity change for customer review platforms worldwide in September 2026?
1 change
In September 2026, Birdeye gained share of searches among customer review platforms worldwide, from 1.5% to 2.2%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Birdeye’s and Capterra’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among customer review platforms
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