Birdeye vs InMoment:Which is more popular?
In September 2026, Birdeye had more branded searches than InMoment among experience management platforms worldwide. Birdeye had about 74,000 branded searches, while InMoment had 6,600. Birdeye made up 9.1% of all experience management platform searches we track, and InMoment accounted for 0.81%. When we asked ChatGPT and Google AI Overviews about experience management platforms, Birdeye appeared in two of the five answers and InMoment in one. Birdeye was mentioned before InMoment in two out of three answers that named either.
Who do people search for more?
Birdeye, about 11 searches for every 1 for InMoment
Who does AI mention more?
Birdeye, mentioned in 2 of 5 answers, InMoment in 1
Who does AI recommend more?
Birdeye, named ahead of InMoment in 2 of 3 answers
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Top experience management platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. InMoment was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Birdeye was listed before InMoment in two out of three answers that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Qualtrics4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Medallia4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
SurveyMonkey3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers- Birdeye2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Sprinklr2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
InMoment1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about experience management platforms
5 answers
Asked ChatGPT
“Which experience management platform should I use?”
Asked ChatGPT
“What are the best experience management platforms?”
Asked ChatGPT
“What's the best experience management platform for customer feedback?”
Searched Google, AI Overview
“experience management software”
Searched Google, AI Overview
“customer experience platform”
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Birdeye or InMoment more popular in search?
This chart shows how often people search Google for Birdeye and InMoment by name. Each line represents a brand's share of searches for all six experience management platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Birdeye, InMoment. The figures are in the table below the chart.
View monthly share of searches table
| Month | SurveyMonkey | Qualtrics | Birdeye | Sprinklr | Medallia | InMoment |
|---|---|---|---|---|---|---|
| Oct 2025 | 48.8% | 32.6% | 5.4% | 8% | 4.4% | 0.88% |
| Nov 2025 | 52.8% | 28.8% | 5.8% | 7.1% | 4.7% | 0.78% |
| Dec 2025 | 47% | 31.3% | 6.3% | 9.4% | 5.2% | 0.84% |
| Jan 2026 | 50.7% | 27.7% | 6.8% | 8.3% | 5.6% | 0.91% |
| Feb 2026 | 47.8% | 31.9% | 6.4% | 7.8% | 5.2% | 0.86% |
| Mar 2026 | 45.8% | 30.6% | 11.2% | 7.5% | 4.1% | 0.67% |
| Apr 2026 | 43.4% | 35.4% | 4.8% | 8.7% | 7.1% | 0.63% |
| May 2026 | 47.2% | 31.5% | 6.3% | 7.7% | 6.3% | 0.85% |
| Jun 2026 | 50.8% | 27.7% | 5.6% | 8.3% | 6.8% | 0.74% |
| Jul 2026 | 49.5% | 26.8% | 6.6% | 9.9% | 6.6% | 0.72% |
| Aug 2026 | 49.9% | 27.1% | 6.7% | 10% | 5.5% | 0.89% |
| Sep 2026 | 45.6% | 30.3% | 9.1% | 9.1% | 5% | 0.81% |
How has the Birdeye and InMoment comparison changed over the last 12 months?
3 findings
- Birdeye was ahead of InMoment in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Birdeye’s share of searches among experience management platforms worldwide moved from 5.4% to 9.1%, and its estimated monthly branded searches moved from 60.5K to 74K.
- Across the 12 months ending September 2026, InMoment’s share of searches among experience management platforms worldwide moved from 0.88% to 0.81%, and its estimated monthly branded searches moved from 9.9K to 6.6K.
How did search popularity change for experience management platforms worldwide in September 2026?
2 changes
In September 2026, Birdeye overtook Sprinklr to rank 3rd among experience management platforms worldwide, with 9.1% of the searches.
Estimated monthly branded searches for InMoment worldwide fell 33.3% over 12 measured months, from 9.9K to 6.6K in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Birdeye’s and InMoment’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among experience management platforms
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