How popular isAmazon Connect in search?
In August 2026, there were an estimated 22.6K branded searches for Amazon Connect worldwide which is down 33.1% over the last 11 months. Amazon Connect holds 9.7% estimated Share of Search among cloud contact center platforms worldwide and is ranked 3rd of 5 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.
Genesys48.8%
Five926.4%
Amazon Connect9.7%
Talkdesk7.9%
NICE CXone7.1%
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Which cloud contact center platforms compete with Amazon Connect?
Share of Search by month for Genesys, Five9, Amazon Connect, Talkdesk, NICE CXone. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | Amazon Connect | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 48.8% | 26.3% | 11.8% | 7.9% | 5.2% |
| Nov 2025 | 47.7% | 25.8% | 11.6% | 9.4% | 5.5% |
| Dec 2025 | 49.7% | 27% | 9.9% | 8.1% | 5.3% |
| Jan 2026 | 47.4% | 25.6% | 11.5% | 9.4% | 6.1% |
| Feb 2026 | 47.3% | 25.6% | 11.5% | 9.4% | 6.1% |
| Mar 2026 | 47.1% | 25.3% | 11.4% | 9.3% | 6.8% |
| Apr 2026 | 47% | 25.4% | 11.4% | 9.3% | 6.9% |
| May 2026 | 47.8% | 25.8% | 11.6% | 7.8% | 7% |
| Jun 2026 | 47.6% | 25.6% | 11.5% | 7.7% | 7.5% |
| Jul 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Aug 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 48.8% | 114K | -0.03% | 0 points | |
| 2, held 2nd | 26.4% | 61.5K | 0% | 0 points | |
| 3, held 3rd | 9.7% | 22.6K | -0.13% | 0 points | |
| 4, held 4th | 7.9% | 18.5K | -0.11% | 0 points | |
| 5, held 5th | 7.1% | 16.6K | +0.24% | 0 points |
1.
Genesys48.8%
held 1st · 114K estimated branded searches · -0.03% vs prior month · 0 points
2.
Five926.4%
held 2nd · 61.5K estimated branded searches · 0% vs prior month · 0 points
9.7%
held 3rd · 22.6K estimated branded searches · -0.13% vs prior month · 0 points
4.
Talkdesk7.9%
held 4th · 18.5K estimated branded searches · -0.11% vs prior month · 0 points
7.1%
held 5th · 16.6K estimated branded searches · +0.24% vs prior month · 0 points
Compare search popularity between Amazon Connect and its closest rivals
How has branded search demand for Amazon Connect changed worldwide over the last 12 months?
2 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Amazon Connect worldwide fell from 33.9K to 22.6K.
- Across the 11 months ending August 2026, Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide decreased from 11.8% to 9.7%.
How did search popularity change for cloud contact center platforms worldwide in August 2026?
5 changes
Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide has lost ground for 3 months in a row, from 11.6% to 9.7% in August 2026.
Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
Estimated monthly branded searches for Genesys worldwide fell 19% over 11 measured months, from 140K to 114K in August 2026.
Estimated monthly branded searches for Five9 worldwide fell 18.7% over 11 measured months, from 75.6K to 61.5K in August 2026.
Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.
How is Amazon Connect measured?
Brandwave collects information about searches that people make online using Amazon Connect’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
6 branded search terms
- amazon connect
- amazon connect ai
- amazon connect app
- amazon connect contact center
- amazon connect platform
- amazonconnect
Who owns Amazon Connect?
Amazon Web Services, 
eero and 
Ring, owned by the same company, worldwide.
Do you work for Amazon Connect? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Amazon Connect your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.