Brandwave

How popular isGorgias in search?

In August 2026, there were an estimated 168K branded searches for Gorgias worldwide which is down 17.2% over the last 11 months. Gorgias holds 30.7% estimated Share of Search among customer support platforms worldwide and is ranked 2nd of 7 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk45.4%
  2. Gorgias30.7%
  3. Freshdesk11.3%
  4. Tidio5.4%
  5. Help Scout4.2%
  6. Crisp1.9%
  7. Intercom1.1%
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Which customer support platforms compete with Gorgias?

Gorgias against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Gorgias, Freshdesk, Tidio, Help Scout. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskGorgiasFreshdeskTidioHelp ScoutCrispIntercom
Oct 202546.9%25.5%14%6.7%5.2%0.89%0.69%
Nov 202541.4%33.6%12.4%7.3%3.8%0.96%0.59%
Dec 202545%30.1%13.5%6.6%3.4%0.85%0.62%
Jan 202649.3%27%12.2%7.1%3%0.65%0.65%
Feb 202649.3%27%12.1%7.2%3%0.65%0.78%
Mar 202652.3%23.5%11.7%8.1%2.7%0.7%1%
Apr 202644.1%29.5%10.9%9.4%4.1%0.88%1.2%
May 202650.2%27.5%10.2%7.3%2.6%0.69%1.5%
Jun 202648.4%26.7%12%5.8%3.7%1.7%1.7%
Jul 202643.3%35.4%10.7%5.3%3.3%0.87%1.1%
Aug 202645.4%30.7%11.3%5.4%4.2%1.9%1.1%
Sep 2026———————

  1. 1.Zendesk

    45.4%

    Held 1st. 249K estimated branded searches, -0.04% vs prior month. Share +2.1 points.

  2. 2.Gorgias

    30.7%

    Held 2nd. 168K estimated branded searches, -17.6% vs prior month. Share -4.8 points.

  3. 3.Freshdesk

    11.3%

    Held 3rd. 62.1K estimated branded searches, +0.49% vs prior month. Share +0.6 points.

  4. 4.Tidio

    5.4%

    Held 4th. 29.7K estimated branded searches, -2% vs prior month. Share +0.1 points.

  5. 5.Help Scout

    4.2%

    Held 5th. 23.1K estimated branded searches, +20.8% vs prior month. Share +0.9 points.

  6. 6.Crisp

    1.9%

    Moved from 7th to 6th. 10.4K estimated branded searches, +108% vs prior month. Share +1 points.

  7. 7.Intercom

    1.1%

    Moved from 6th to 7th. 6K estimated branded searches, -5.5% vs prior month. Share 0 points.

Compare search popularity between Gorgias and its closest rivals

How has branded search demand for Gorgias changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Gorgias worldwide fell from 203K to 168K.
  • Across the 11 months ending August 2026, Gorgias’ estimated Share of Search among customer support platforms worldwide increased from 25.5% to 30.7%.
  • Across the 11 months ending August 2026, Gorgias’ estimated Share of Search among customer support platforms worldwide peaked at 35.4% in July 2026 and was lowest at 23.5% in March 2026.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 6th among customer support platforms worldwide, at 1.9%.

  2. In August 2026, Zendesk gained estimated Share of Search among customer support platforms worldwide, from 43.3% to 45.4%.

  3. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 3.3% to 4.2%.

  4. In August 2026, Freshdesk gained estimated Share of Search among customer support platforms worldwide, from 10.7% to 11.3%.

  5. In August 2026, Gorgias lost estimated Share of Search among customer support platforms worldwide, from 35.4% to 30.7%.

  6. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

Where does Gorgias compete?

Gorgias is ranked in four competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Help desk software2nd of 529.2%Show ranking
Customer support platforms2nd of 730.7%Shown above
Omnichannel support platforms2nd of 534.6%Show ranking
AI customer support tools1st of 575.9%Show ranking

How is Gorgias measured?

Brandwave collects information about searches that people make online using Gorgias’ name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

3 branded search terms

  • gorgias
  • gorgias chat
  • gorgias helpdesk

Do you work for Gorgias? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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