Brandwave

Ada vs Gorgias:Which is searched more?

In August 2026, Gorgias had more branded searches than Ada among AI customer support tools worldwide. Gorgias was estimated to have 168K branded searches compared to Ada’s 720, and held a 75.9% Share of Search versus Ada’s 0.32%. These are worldwide searches for English-language branded terms.

Share of Search among AI customer support tools worldwide in August 2026Which is more popular in search, Ada or Gorgias?
Ada0.32%720 searches
vs
Gorgias75.9%168K searches

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Which is more popular in search, Ada or Gorgias?

Compare the AI tools used to answer customer support. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Ada and Gorgias among AI customer support tools worldwide, by month

Share of Search by month for Gorgias, Ada. The figures are in the table below the chart.

View monthly share of search table
MonthGorgiasAda
Oct 202570.4%0.45%
Nov 202575%0.3%
Dec 202574.9%0.26%
Jan 202671.1%0.35%
Feb 202669.9%0.42%
Mar 202663%0.38%
Apr 202667.3%0.4%
May 202670.9%0.42%
Jun 202674.7%0.39%
Jul 202679.8%0.39%
Aug 202675.9%0.32%
Sep 2026——

How has the Ada and Gorgias comparison changed over the last 12 months?

  • Gorgias was ahead of Ada in every measured month of the 11 months ending August 2026.
  • Across the 11 months ending August 2026, Ada’s estimated Share of Search among AI customer support tools worldwide moved from 0.45% to 0.32%, and its estimated monthly branded searches moved from 1.3K to 720.
  • Across the 11 months ending August 2026, Gorgias’ estimated Share of Search among AI customer support tools worldwide moved from 70.4% to 75.9%, and its estimated monthly branded searches moved from 203K to 168K.

How did search popularity change for AI customer support tools worldwide in August 2026?

  1. In August 2026, Gorgias lost estimated Share of Search among AI customer support tools worldwide, from 79.8% to 75.9%.

  2. Estimated monthly branded searches for Ada worldwide fell 44.6% over 11 measured months, from 1.3K to 720 in August 2026.

How each brand is measured

Brandwave collects information about searches that people make online using Ada’s and Gorgias’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Ada

1 branded search term

  • ada cx

Gorgias

3 branded search terms

  • gorgias
  • gorgias chat
  • gorgias helpdesk

How the Brand Demand Index is measured

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