Brandwave

How popular isKustomer in search?

In August 2026, there were an estimated 6.6K branded searches for Kustomer worldwide which is down 33.3% over the last 11 months. Kustomer holds 3% estimated Share of Search among AI customer support tools worldwide and is ranked 4th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Gorgias75.9%
  2. Tidio13.4%
  3. Forethought7.4%
  4. Kustomer3%
  5. Ada0.32%
Kustomer website (opens in a new tab)

Follow Kustomer and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Which AI customer support tools compete with Kustomer?

Kustomer against AI customer support tools worldwide, by month

Share of Search by month for Gorgias, Tidio, Forethought, Kustomer. The figures are in the table below the chart.

View monthly share of search table
MonthGorgiasTidioForethoughtKustomerAda
Oct 202570.4%18.6%7.1%3.4%0.45%
Nov 202575%16.2%6%2.4%0.3%
Dec 202574.9%16.4%6%2.4%0.26%
Jan 202671.1%18.8%7%2.8%0.35%
Feb 202669.9%18.6%8.3%2.7%0.42%
Mar 202663%21.7%11.8%3%0.38%
Apr 202667.3%21.4%8.2%2.7%0.4%
May 202670.9%18.8%7.1%2.8%0.42%
Jun 202674.7%16.3%6.2%2.4%0.39%
Jul 202679.8%11.9%5.4%2.6%0.39%
Aug 202675.9%13.4%7.4%3%0.32%
Sep 2026—————

  1. 1.Gorgias

    75.9%

    Held 1st. 168K estimated branded searches, -17.6% vs prior month. Share -3.9 points.

  2. 2.Tidio

    13.4%

    Held 2nd. 29.7K estimated branded searches, -2% vs prior month. Share +1.5 points.

  3. 3.Forethought

    7.4%

    Held 3rd. 16.4K estimated branded searches, +19.7% vs prior month. Share +2 points.

  4. 4.Kustomer

    3%

    Held 4th. 6.6K estimated branded searches, 0% vs prior month. Share +0.4 points.

  5. 5.Ada

    0.32%

    Held 5th. 720 estimated branded searches, -28% vs prior month. Share -0.1 points.

Compare search popularity between Kustomer and its closest rivals

How has branded search demand for Kustomer changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Kustomer worldwide fell from 9.9K to 6.6K.
  • Across the 11 months ending August 2026, Kustomer’s estimated Share of Search among AI customer support tools worldwide peaked at 3.4% in October 2025 and was lowest at 2.4% in June 2026.

How did search popularity change for AI customer support tools worldwide in August 2026?

  1. In August 2026, Forethought gained estimated Share of Search among AI customer support tools worldwide, from 5.4% to 7.4%.

  2. In August 2026, Tidio gained estimated Share of Search among AI customer support tools worldwide, from 11.9% to 13.4%.

  3. In August 2026, Gorgias lost estimated Share of Search among AI customer support tools worldwide, from 79.8% to 75.9%.

  4. Estimated monthly branded searches for Ada worldwide fell 44.6% over 11 measured months, from 1.3K to 720 in August 2026.

  5. Estimated monthly branded searches for Kustomer worldwide fell 33.3% over 11 measured months, from 9.9K to 6.6K in August 2026.

Where does Kustomer compete?

Kustomer is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Omnichannel support platforms4th of 51.4%Show ranking
AI customer support tools4th of 53%Shown above

How is Kustomer measured?

Brandwave collects information about searches that people make online using Kustomer’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

1 branded search term

  • kustomer

Do you work for Kustomer? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Creator with pink hair and a pink jacket

Is Kustomer your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start free