Brandwave

How popular isTidio in search?

In August 2026, there were an estimated 29.7K branded searches for Tidio worldwide which is down 44.5% over the last 11 months. Tidio holds 13.4% estimated Share of Search among AI customer support tools worldwide and is ranked 2nd of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Gorgias75.9%
  2. Tidio13.4%
  3. Forethought7.4%
  4. Kustomer3%
  5. Ada0.32%
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Which AI customer support tools compete with Tidio?

Tidio against AI customer support tools worldwide, by month

Share of Search by month for Gorgias, Tidio, Forethought, Kustomer. The figures are in the table below the chart.

View monthly share of search table
MonthGorgiasTidioForethoughtKustomerAda
Oct 202570.4%18.6%7.1%3.4%0.45%
Nov 202575%16.2%6%2.4%0.3%
Dec 202574.9%16.4%6%2.4%0.26%
Jan 202671.1%18.8%7%2.8%0.35%
Feb 202669.9%18.6%8.3%2.7%0.42%
Mar 202663%21.7%11.8%3%0.38%
Apr 202667.3%21.4%8.2%2.7%0.4%
May 202670.9%18.8%7.1%2.8%0.42%
Jun 202674.7%16.3%6.2%2.4%0.39%
Jul 202679.8%11.9%5.4%2.6%0.39%
Aug 202675.9%13.4%7.4%3%0.32%
Sep 2026—————

  1. 1.Gorgias

    75.9%

    Held 1st. 168K estimated branded searches, -17.6% vs prior month. Share -3.9 points.

  2. 2.Tidio

    13.4%

    Held 2nd. 29.7K estimated branded searches, -2% vs prior month. Share +1.5 points.

  3. 3.Forethought

    7.4%

    Held 3rd. 16.4K estimated branded searches, +19.7% vs prior month. Share +2 points.

  4. 4.Kustomer

    3%

    Held 4th. 6.6K estimated branded searches, 0% vs prior month. Share +0.4 points.

  5. 5.Ada

    0.32%

    Held 5th. 720 estimated branded searches, -28% vs prior month. Share -0.1 points.

Compare search popularity between Tidio and its closest rivals

How has branded search demand for Tidio changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Tidio worldwide fell from 53.5K to 29.7K.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among AI customer support tools worldwide decreased from 18.6% to 13.4%.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among AI customer support tools worldwide peaked at 21.7% in March 2026 and was lowest at 11.9% in July 2026.

How did search popularity change for AI customer support tools worldwide in August 2026?

  1. In August 2026, Forethought gained estimated Share of Search among AI customer support tools worldwide, from 5.4% to 7.4%.

  2. In August 2026, Tidio gained estimated Share of Search among AI customer support tools worldwide, from 11.9% to 13.4%.

  3. In August 2026, Gorgias lost estimated Share of Search among AI customer support tools worldwide, from 79.8% to 75.9%.

  4. Estimated monthly branded searches for Ada worldwide fell 44.6% over 11 measured months, from 1.3K to 720 in August 2026.

  5. Estimated monthly branded searches for Kustomer worldwide fell 33.3% over 11 measured months, from 9.9K to 6.6K in August 2026.

Where does Tidio compete?

Tidio is ranked in five competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Customer support platforms4th of 75.4%Show ranking
AI customer support tools2nd of 513.4%Shown above
Live chat platforms2nd of 531.9%Show ranking
Live chat software1st of 557.9%Show ranking
Conversational marketing platforms1st of 559.8%Show ranking

How is Tidio measured?

Brandwave collects information about searches that people make online using Tidio’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

7 branded search terms

  • tidio
  • tidio chat bot
  • tidio chatbot
  • tidio live chat
  • tidio lyro
  • tidio website chat
  • tidio.com

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How the Brand Demand Index is measured

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