Brandwave

How popular isTidio in search?

In August 2026, there were an estimated 29.7K branded searches for Tidio worldwide which is down 44.5% over the last 11 months. Tidio holds 5.4% estimated Share of Search among customer support platforms worldwide and is ranked 4th of 7 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk45.4%
  2. Gorgias30.7%
  3. Freshdesk11.3%
  4. Tidio5.4%
  5. Help Scout4.2%
  6. Crisp1.9%
  7. Intercom1.1%
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Which customer support platforms compete with Tidio?

Tidio against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Gorgias, Freshdesk, Tidio, Help Scout. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskGorgiasFreshdeskTidioHelp ScoutCrispIntercom
Oct 202546.9%25.5%14%6.7%5.2%0.89%0.69%
Nov 202541.4%33.6%12.4%7.3%3.8%0.96%0.59%
Dec 202545%30.1%13.5%6.6%3.4%0.85%0.62%
Jan 202649.3%27%12.2%7.1%3%0.65%0.65%
Feb 202649.3%27%12.1%7.2%3%0.65%0.78%
Mar 202652.3%23.5%11.7%8.1%2.7%0.7%1%
Apr 202644.1%29.5%10.9%9.4%4.1%0.88%1.2%
May 202650.2%27.5%10.2%7.3%2.6%0.69%1.5%
Jun 202648.4%26.7%12%5.8%3.7%1.7%1.7%
Jul 202643.3%35.4%10.7%5.3%3.3%0.87%1.1%
Aug 202645.4%30.7%11.3%5.4%4.2%1.9%1.1%
Sep 2026———————

  1. 1.Zendesk

    45.4%

    Held 1st. 249K estimated branded searches, -0.04% vs prior month. Share +2.1 points.

  2. 2.Gorgias

    30.7%

    Held 2nd. 168K estimated branded searches, -17.6% vs prior month. Share -4.8 points.

  3. 3.Freshdesk

    11.3%

    Held 3rd. 62.1K estimated branded searches, +0.49% vs prior month. Share +0.6 points.

  4. 4.Tidio

    5.4%

    Held 4th. 29.7K estimated branded searches, -2% vs prior month. Share +0.1 points.

  5. 5.Help Scout

    4.2%

    Held 5th. 23.1K estimated branded searches, +20.8% vs prior month. Share +0.9 points.

  6. 6.Crisp

    1.9%

    Moved from 7th to 6th. 10.4K estimated branded searches, +108% vs prior month. Share +1 points.

  7. 7.Intercom

    1.1%

    Moved from 6th to 7th. 6K estimated branded searches, -5.5% vs prior month. Share 0 points.

Compare search popularity between Tidio and its closest rivals

How has branded search demand for Tidio changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Tidio worldwide fell from 53.5K to 29.7K.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among customer support platforms worldwide decreased from 6.7% to 5.4%.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among customer support platforms worldwide peaked at 9.4% in April 2026 and was lowest at 5.3% in July 2026.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 6th among customer support platforms worldwide, at 1.9%.

  2. In August 2026, Zendesk gained estimated Share of Search among customer support platforms worldwide, from 43.3% to 45.4%.

  3. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 3.3% to 4.2%.

  4. In August 2026, Freshdesk gained estimated Share of Search among customer support platforms worldwide, from 10.7% to 11.3%.

  5. In August 2026, Gorgias lost estimated Share of Search among customer support platforms worldwide, from 35.4% to 30.7%.

  6. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

Where does Tidio compete?

Tidio is ranked in five competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Customer support platforms4th of 75.4%Shown above
AI customer support tools2nd of 513.4%Show ranking
Live chat platforms2nd of 531.9%Show ranking
Live chat software1st of 557.9%Show ranking
Conversational marketing platforms1st of 559.8%Show ranking

How is Tidio measured?

Brandwave collects information about searches that people make online using Tidio’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

7 branded search terms

  • tidio
  • tidio chat bot
  • tidio chatbot
  • tidio live chat
  • tidio lyro
  • tidio website chat
  • tidio.com

Do you work for Tidio? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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