Brandwave

How popular isIntercom Fin?

In September 2026, people searched for Intercom Fin by name about 33,100 times worldwide, about the same as the previous year. These searches made up 5.2% of all global AI customer support tool searches, placing Intercom Fin fourth out of eight tools. When we asked both ChatGPT and Google AI Overviews about AI customer support tools, Intercom Fin appeared in three of the five answers and was the second most recommended of the eight.

Search and AI answers in September 2026

Intercom Fin is the fourth most searched of 8 competitors and the second most recommended in AI answers.

  1. ZendeskShare of searches 48.1%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  2. GorgiasShare of searches 26.1%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
  3. FreshdeskShare of searches 14.5%Mentioned in 4 of 5 AI answersPlace in AI recommendations 3rd
  4. Intercom FinShare of searches 5.2%Mentioned in 3 of 5 AI answersPlace in AI recommendations 2nd
  5. TidioShare of searches 4.3%Mentioned in 0 of 5 AI answersPlace in AI recommendations –

+3 more

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Top AI customer support tools in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Intercom Fin was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Intercom Fin is the second most recommended of the eight.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Zendesk1st
  2. Intercom Fin2nd
  3. Freshdesk3rd
  4. Gorgias4th
  5. Forethought5th
  6. Ada6th
  7. Tidio–
  8. Kustomer–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Freshdesk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Gorgias3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Intercom Fin3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Ada1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Forethought1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Tidio0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Kustomer0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about AI customer support tools

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which AI customer support tools compete with Intercom Fin?

Intercom Fin against AI customer support tools worldwide, by month

Share of searches by month for Zendesk, Gorgias, Freshdesk, Intercom Fin, Tidio. The figures are in the table below the chart.

View monthly share of searches table
MonthZendeskGorgiasFreshdeskIntercom FinTidioKustomerAdaForethought
Oct 202547.5%25.6%14.2%4.2%6.3%1.3%0.86%<0.01%
Nov 202541.7%33.5%12.5%3.7%6.7%1.1%0.75%<0.01%
Dec 202545.4%29.9%13.7%3.3%6%0.98%0.67%<0.01%
Jan 202649%26.4%12.1%4.3%6.5%1.1%0.65%<0.01%
Feb 202648.5%26.1%11.9%5.2%6.4%1%0.76%<0.01%
Mar 202651.4%22.7%11.5%5.6%6.8%1.1%0.86%<0.01%
Apr 202643.8%28.8%10.8%5.8%8.6%1.2%1%<0.01%
May 202649.5%26.7%10%5.4%6.5%1.1%0.84%<0.01%
Jun 202648.4%26.2%12%6.4%5.2%1%0.78%<0.01%
Jul 202643.1%34.8%10.7%4.7%4.7%1.1%0.87%<0.01%
Aug 202646%30.4%11.5%5%5%1.2%0.87%<0.01%
Sep 202648.1%26.1%14.5%5.2%4.3%1%0.7%<0.01%

  1. 1.Zendesk

    48.1%

    Held 1st. 304K estimated branded searches, +21.9% vs prior month. Share +2.1 points.

  2. 2.Gorgias

    26.1%

    Held 2nd. 165K estimated branded searches, 0% vs prior month. Share -4.3 points.

  3. 3.Freshdesk

    14.5%

    Held 3rd. 91.8K estimated branded searches, +47.8% vs prior month. Share +3.1 points.

  4. 4.Intercom Fin

    5.2%

    Held 4th. 33.1K estimated branded searches, +22.1% vs prior month. Share +0.2 points.

  5. 5.Tidio

    4.3%

    Held 5th. 27.1K estimated branded searches, 0% vs prior month. Share -0.7 points.

  6. 6.Kustomer

    1%

    Held 6th. 6.6K estimated branded searches, 0% vs prior month. Share -0.2 points.

  7. 7.Ada

    0.7%

    Held 7th. 4.4K estimated branded searches, -6.8% vs prior month. Share -0.2 points.

  8. 8.Forethought

    <0.01%

    Held 8th. 30 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Intercom Fin and its closest rivals

Every comparison with Intercom Fin

9 comparisons

How has branded search demand for Intercom Fin changed worldwide over the last 12 months?

4 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Intercom Fin worldwide held steady at 33.1K.
  • Across the 12 months ending September 2026, Intercom Fin’s share of searches among AI customer support tools worldwide increased from 4.2% to 5.2%.
  • Across the 12 months ending September 2026, Intercom Fin’s share of searches among AI customer support tools worldwide peaked at 6.4% in June 2026 and was lowest at 3.3% in December 2025.
  • Across the 12 months ending September 2026, Intercom Fin rose from 5th to 4th among AI customer support tools worldwide.

How did search popularity change for AI customer support tools worldwide in September 2026?

6 changes

  1. In September 2026, Freshdesk gained share of searches among AI customer support tools worldwide, from 11.5% to 14.5%.

  2. In September 2026, Zendesk gained share of searches among AI customer support tools worldwide, from 46% to 48.1%.

  3. In September 2026, Gorgias lost share of searches among AI customer support tools worldwide, from 30.4% to 26.1%.

  4. In September 2026, Tidio lost share of searches among AI customer support tools worldwide, from 5% to 4.3%.

  5. Estimated monthly branded searches for Ada worldwide fell 34.5% over 12 measured months, from 6.7K to 4.4K in September 2026.

  6. Estimated monthly branded searches for Kustomer worldwide fell 33.3% over 12 measured months, from 9.9K to 6.6K in September 2026.

How are Intercom Fin’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Intercom Fin’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • fin ai

How the Brand Demand Index is measured

Who owns Intercom Fin?

Intercom Fin is owned by Intercom. Brandwave also tracks Intercom, owned by the same company, worldwide.

Do you work for Intercom Fin? To request corrections or removal please contact us via our support page and we will be happy to assist.

Where does Intercom Fin compete?

Intercom Fin is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
AI customer support tools4th of 85.2%Shown above
AI customer service agent platforms1st of 539.4%Show ranking
Creator with pink hair and a pink jacket

Is Intercom Fin your brand?

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