How popular isIntercom Fin in search?
In August 2026, there were an estimated 27.1K branded searches for Intercom Fin worldwide which is down 18.1% over the last 11 months. Intercom Fin holds 29.1% estimated Share of Search among AI customer service agent platforms worldwide and is ranked 2nd of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
Sierra35.5%
Intercom Fin29.1%
Forethought17.6%
Decagon10.6%
Cognigy7.1%
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Which AI customer service agent platforms compete with Intercom Fin?
Share of Search by month for Sierra, Intercom Fin, Forethought, Decagon, Cognigy. The figures are in the table below the chart.
View monthly share of search table
| Month | Sierra | Intercom Fin | Forethought | Decagon | Cognigy |
|---|---|---|---|---|---|
| Oct 2025 | 22.2% | 33.1% | 20.5% | 12.1% | 12.1% |
| Nov 2025 | 27.5% | 27.5% | 20.3% | 12.3% | 12.3% |
| Dec 2025 | 27.4% | 27.4% | 20.2% | 14.9% | 10% |
| Jan 2026 | 26.5% | 32.4% | 19.6% | 11.8% | 9.7% |
| Feb 2026 | 26.5% | 32.4% | 19.6% | 11.8% | 9.7% |
| Mar 2026 | 26% | 31.9% | 24.8% | 9.5% | 7.8% |
| Apr 2026 | 31.1% | 31.1% | 19.2% | 9.3% | 9.3% |
| May 2026 | 32.8% | 32.8% | 16.5% | 9.8% | 8% |
| Jun 2026 | 31.3% | 38.3% | 13.3% | 9.4% | 7.7% |
| Jul 2026 | 36% | 29.5% | 14.9% | 10.8% | 8.8% |
| Aug 2026 | 35.5% | 29.1% | 17.6% | 10.6% | 7.1% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 35.5% | 33.1K | 0% | -0.5 points | |
| 2, held 2nd | 29.1% | 27.1K | 0% | -0.4 points | |
| 3, held 3rd | 17.6% | 16.4K | +19.7% | +2.7 points | |
| 4, held 4th | 10.6% | 9.9K | 0% | -0.1 points | |
| 5, held 5th | 7.1% | 6.6K | -18.6% | -1.7 points |
1.
Sierra35.5%
Held 1st. 33.1K estimated branded searches, 0% vs prior month. Share -0.5 points.
29.1%
Held 2nd. 27.1K estimated branded searches, 0% vs prior month. Share -0.4 points.
17.6%
Held 3rd. 16.4K estimated branded searches, +19.7% vs prior month. Share +2.7 points.
4.
Decagon10.6%
Held 4th. 9.9K estimated branded searches, 0% vs prior month. Share -0.1 points.
5.
Cognigy7.1%
Held 5th. 6.6K estimated branded searches, -18.6% vs prior month. Share -1.7 points.
Compare search popularity between Intercom Fin and its closest rivals
How has branded search demand for Intercom Fin changed worldwide over the last 12 months?
4 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Intercom Fin worldwide fell from 33.1K to 27.1K.
- Across the 11 months ending August 2026, Intercom Fin’s estimated Share of Search among AI customer service agent platforms worldwide decreased from 33.1% to 29.1%.
- Across the 11 months ending August 2026, Intercom Fin’s estimated Share of Search among AI customer service agent platforms worldwide peaked at 38.3% in June 2026 and was lowest at 27.4% in December 2025.
- Across the 11 months ending August 2026, Intercom Fin fell from 1st to 2nd among AI customer service agent platforms worldwide.
How did search popularity change for AI customer service agent platforms worldwide in August 2026?
5 changes
In August 2026, Forethought gained estimated Share of Search among AI customer service agent platforms worldwide, from 14.9% to 17.6%.
In August 2026, Cognigy lost estimated Share of Search among AI customer service agent platforms worldwide, from 8.8% to 7.1%.
Estimated monthly branded searches for Sierra worldwide rose 49.1% over 11 measured months, from 22.2K to 33.1K in August 2026.
Estimated monthly branded searches for Decagon worldwide fell 18.2% over 11 measured months, from 12.1K to 9.9K in August 2026.
Estimated monthly branded searches for Intercom Fin worldwide fell 18.1% over 11 measured months, from 33.1K to 27.1K in August 2026.
How is Intercom Fin measured?
Brandwave collects information about searches that people make online using Intercom Fin’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.
1 branded search term
- fin ai
Who owns Intercom Fin?
Intercom Fin is owned by Intercom. Brandwave also tracks Intercom, owned by the same company, worldwide.
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Is Intercom Fin your brand?
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