Gorgias vs Salesforce:Which is more popular?
In September 2026, Gorgias had more branded searches than Salesforce among omnichannel support platforms worldwide. Gorgias had about 165,000 branded searches, while Salesforce had 6,400. Gorgias made up 28.5% of all omnichannel support platform searches we track, and Salesforce accounted for 1.1%. When we asked ChatGPT and Google AI Overviews about omnichannel support platforms, Salesforce appeared in four of the five answers and Gorgias in one. Salesforce was mentioned before Gorgias in every answer that named either.
Who do people search for more?
Gorgias, about 26 searches for every 1 for Salesforce
Who does AI mention more?
Salesforce, mentioned in 4 of 5 answers, Gorgias in 1
Who does AI recommend more?
Salesforce, named ahead of Gorgias in 4 of 4 answers
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Top omnichannel support platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Salesforce was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Gorgias was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Salesforce was listed before Gorgias in every answer that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Freshdesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Salesforce4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers- Gorgias1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Kustomer0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Gladly0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about omnichannel support platforms
5 answers
Asked ChatGPT
“Which omnichannel support platform should I use?”
Asked ChatGPT
“What are the best omnichannel support platforms?”
Asked ChatGPT
“What's the best omnichannel support platform for customer support?”
Searched Google, AI Overview
“customer support software”
Searched Google, AI Overview
“help desk software”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Gorgias or Salesforce more popular in search?
This chart shows how often people search Google for Gorgias and Salesforce by name. Each line represents a brand's share of searches for all seven omnichannel support platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Gorgias, Salesforce. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Gorgias | Freshdesk | Kustomer | Salesforce | Intercom | Gladly |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 52.5% | 28.3% | 15.7% | 1.4% | 1.4% | 0.7% | <0.01% |
| Nov 2025 | 46.1% | 37.1% | 13.8% | 1.2% | 1.2% | 0.55% | <0.01% |
| Dec 2025 | 49.7% | 32.7% | 14.9% | 1.1% | 1% | 0.6% | <0.01% |
| Jan 2026 | 54.3% | 29.3% | 13.4% | 1.2% | 1.2% | 0.64% | <0.01% |
| Feb 2026 | 54.2% | 29.1% | 13.3% | 1.2% | 1.4% | 0.76% | <0.01% |
| Mar 2026 | 57.8% | 25.5% | 13% | 1.3% | 1.5% | 1% | <0.01% |
| Apr 2026 | 50.5% | 33.2% | 12.5% | 1.3% | 1.3% | 1.2% | <0.01% |
| May 2026 | 55.2% | 29.8% | 11.2% | 1.2% | 1.2% | 1.5% | <0.01% |
| Jun 2026 | 53.7% | 29% | 13.3% | 1.2% | 1.1% | 1.7% | <0.01% |
| Jul 2026 | 46.9% | 37.8% | 11.6% | 1.2% | 1.4% | 1.1% | <0.01% |
| Aug 2026 | 50.4% | 33.4% | 12.6% | 1.3% | 1.3% | 1.1% | <0.01% |
| Sep 2026 | 52.5% | 28.5% | 15.9% | 1.1% | 1.1% | 0.94% | <0.01% |
How has the Gorgias and Salesforce comparison changed over the last 12 months?
3 findings
- Gorgias was ahead of Salesforce in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Gorgias’ share of searches among omnichannel support platforms worldwide moved from 28.3% to 28.5%, and its estimated monthly branded searches moved from 201K to 165K.
- Across the 12 months ending September 2026, Salesforce’s share of searches among omnichannel support platforms worldwide moved from 1.4% to 1.1%, and its estimated monthly branded searches moved from 9.7K to 6.4K.
How did search popularity change for omnichannel support platforms worldwide in September 2026?
2 changes
In September 2026, Gorgias lost share of searches among omnichannel support platforms worldwide, from 33.4% to 28.5%.
Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Gorgias’ and Salesforce’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Gorgias
1 branded search term
- gorgias
Salesforce
2 branded search terms
- salesforce service cloud
- service cloud salesforce
Other head-to-heads among omnichannel support platforms
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