Brandwave

How popular isZendesk in search?

In August 2026, there were an estimated 249K branded searches for Zendesk worldwide which is down 33.2% over the last 11 months. Zendesk holds 29.1% estimated Share of Search among it service management software worldwide and is ranked 2nd of 6 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. ServiceNow52.6%
  2. Zendesk29.1%
  3. ManageEngine5.8%
  4. SolarWinds4.7%
  5. Freshservice3.9%
  6. Jira Service Management3.9%
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Which it service management software compete with Zendesk?

Zendesk against it service management software worldwide, by month

Share of Search by month for ServiceNow, Zendesk, ManageEngine, SolarWinds, Freshservice, Jira Service Management. The figures are in the table below the chart.

View monthly share of search table
MonthServiceNowZendeskManageEngineSolarWindsFreshserviceJira Service Management
Oct 202543.8%36.3%5.9%5.9%4%4%
Nov 202543.4%36.1%5.8%5.8%4%4.9%
Dec 202544.3%36.7%6%4.9%4%4.1%
Jan 202644.8%37.1%4.9%4.9%4.1%4.1%
Feb 202648.3%33%5.3%5.3%3.6%4.4%
Mar 202644.3%36.8%6%4.9%4%4.1%
Apr 202656.1%25.6%5%5%4.2%4.1%
May 202653.6%29.8%4.8%3.9%4%3.9%
Jun 202653.6%29.7%4.8%3.9%4%3.9%
Jul 202652.2%28.9%5.7%4.7%3.9%4.5%
Aug 202652.6%29.1%5.8%4.7%3.9%3.9%
Sep 2026——————

  1. 1.ServiceNow

    52.6%

    Held 1st. 450K estimated branded searches, 0% vs prior month. Share +0.3 points.

  2. 2.Zendesk

    29.1%

    Held 2nd. 249K estimated branded searches, -0.04% vs prior month. Share +0.2 points.

  3. 3.ManageEngine

    5.8%

    Held 3rd. 49.5K estimated branded searches, 0% vs prior month. Share 0 points.

  4. 4.SolarWinds

    4.7%

    Held 4th. 40.5K estimated branded searches, 0% vs prior month. Share 0 points.

  5. 5.Freshservice

    3.9%

    Moved from 6th to 5th. 33.5K estimated branded searches, -0.27% vs prior month. Share 0 points.

  6. 6.Jira Service Management

    3.9%

    Moved from 5th to 6th. 33.3K estimated branded searches, -14.3% vs prior month. Share -0.6 points.

Compare search popularity between Zendesk and its closest rivals

How has branded search demand for Zendesk changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Zendesk worldwide fell from 373K to 249K.
  • Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among it service management software worldwide decreased from 36.3% to 29.1%.
  • Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among it service management software worldwide peaked at 37.1% in January 2026 and was lowest at 25.6% in April 2026.

How did search popularity change for it service management software worldwide in August 2026?

  1. In August 2026, Jira Service Management lost estimated Share of Search among it service management software worldwide, from 4.5% to 3.9%.

  2. ManageEngine’s estimated Share of Search among it service management software worldwide has gained ground for 3 months in a row, from 4.8% to 5.8% in August 2026.

  3. SolarWinds’ estimated Share of Search among it service management software worldwide has gained ground for 3 months in a row, from 3.9% to 4.7% in August 2026.

  4. In August 2026, Freshservice rose from 6th to 5th among it service management software worldwide.

  5. Estimated monthly branded searches for Zendesk worldwide fell 33.2% over 11 measured months, from 373K to 249K in August 2026.

Where does Zendesk compete?

Zendesk is ranked in five competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Self service portals3rd of 57.4%Show ranking
It service management software2nd of 629.1%Shown above
Help desk software1st of 543.2%Show ranking
Customer support platforms1st of 745.4%Show ranking
Omnichannel support platforms1st of 551.3%Show ranking

How is Zendesk measured?

Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

3 branded search terms

  • zendesk
  • zendesk ai
  • zendesk suite

Do you work for Zendesk? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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