Freshservice vs ManageEngine ServiceDesk Plus:Which is more popular?
In September 2026, Freshservice had more branded searches than ManageEngine ServiceDesk Plus among CMDB platforms worldwide. Freshservice had about 40,500 branded searches, while ManageEngine ServiceDesk Plus had 13,200. Freshservice made up 8.7% of all CMDB platform searches we track, and ManageEngine ServiceDesk Plus accounted for 2.9%. When we asked ChatGPT and Google AI Overviews about CMDB platforms, Freshservice and ManageEngine ServiceDesk Plus each appeared in three of the five answers. ManageEngine ServiceDesk Plus was mentioned before Freshservice in two out of three answers that named either.
Who do people search for more?
Freshservice, about 3 searches for every 1 for ManageEngine ServiceDesk Plus
Who does AI mention more?
Both were mentioned in 3 of 5 answers.
Who does AI recommend more?
ManageEngine ServiceDesk Plus, named ahead of Freshservice in 2 of 3 answers
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Top CMDB platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Freshservice and ManageEngine ServiceDesk Plus were each mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. ManageEngine ServiceDesk Plus was listed before Freshservice in two out of three answers that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
ServiceNow5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Jira Service Management4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers- Freshservice3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- ManageEngine ServiceDesk Plus3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Device423 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
BMC Helix2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Cherwell0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
EasyVista0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about CMDB platforms
5 answers
Asked ChatGPT
“Which CMDB platform should I use?”
Asked ChatGPT
“What are the best CMDB platforms?”
Asked ChatGPT
“What's the best CMDB platform for it asset tracking?”
Searched Google, AI Overview
“cmdb software”
Searched Google, AI Overview
“configuration management database”
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Freshservice or ManageEngine ServiceDesk Plus more popular in search?
This chart shows how often people search Google for Freshservice and ManageEngine ServiceDesk Plus by name. Each line represents a brand's share of searches for all eight CMDB platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Freshservice, ManageEngine ServiceDesk Plus. The figures are in the table below the chart.
View monthly share of searches table
| Month | ServiceNow | Freshservice | BMC Helix | ManageEngine ServiceDesk Plus | Cherwell | EasyVista | Jira Service Management | Device42 |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 81.5% | 7.3% | 2.2% | 2.7% | 1.8% | 1.8% | 1.5% | 1.2% |
| Nov 2025 | 79.4% | 7.1% | 2.6% | 3.2% | 2.6% | 2.1% | 1.7% | 1.2% |
| Dec 2025 | 81.5% | 7.3% | 2.2% | 2.9% | 1.8% | 1.8% | 1.5% | 0.97% |
| Jan 2026 | 81.7% | 7.4% | 2.2% | 2.7% | 1.8% | 1.8% | 1.5% | 0.98% |
| Feb 2026 | 83.1% | 6.1% | 2.2% | 2.4% | 1.8% | 1.8% | 1.5% | 1% |
| Mar 2026 | 81.5% | 7.3% | 2.2% | 2.9% | 1.8% | 1.8% | 1.5% | 0.98% |
| Apr 2026 | 84.8% | 6.2% | 1.9% | 2.5% | 1.5% | 1.2% | 1% | 0.83% |
| May 2026 | 84.9% | 6.2% | 1.9% | 2.6% | 1.5% | 1.2% | 1% | 0.68% |
| Jun 2026 | 84.8% | 6.2% | 2.3% | 2% | 1.5% | 1.2% | 1% | 0.83% |
| Jul 2026 | 83.6% | 6.2% | 2.8% | 2.5% | 1.5% | 1.5% | 1% | 1% |
| Aug 2026 | 81.3% | 7.3% | 3.3% | 2.9% | 1.8% | 1.2% | 1.2% | 0.97% |
| Sep 2026 | 79.4% | 8.7% | 3.2% | 2.9% | 1.7% | 1.7% | 1.4% | 0.95% |
How has the Freshservice and ManageEngine ServiceDesk Plus comparison changed over the last 12 months?
3 findings
- Freshservice was ahead of ManageEngine ServiceDesk Plus in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Freshservice’s share of searches among CMDB platforms worldwide moved from 7.3% to 8.7%, and its estimated monthly branded searches held steady at 40.5K.
- Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus’ share of searches among CMDB platforms worldwide moved from 2.7% to 2.9%, and its estimated monthly branded searches moved from 14.8K to 13.2K.
How did search popularity change for CMDB platforms worldwide in September 2026?
2 changes
In September 2026, Freshservice gained share of searches among CMDB platforms worldwide, from 7.3% to 8.7%.
Estimated monthly branded searches for ManageEngine ServiceDesk Plus worldwide fell 10.2% over 12 measured months, from 14.8K to 13.2K in September 2026.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using Freshservice’s and ManageEngine ServiceDesk Plus’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Freshservice
1 branded search term
- freshservice
ManageEngine ServiceDesk Plus
4 branded search terms
- manageengine servicedesk plus
- manageengine servicedesk plus app
- manageengine servicedesk plus software
- servicedesk plus
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