8x8 vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than 8x8 among call centre software worldwide. Zendesk had about 301,000 branded searches, while 8x8 had 234,000. Zendesk made up 35.1% of all call centre software searches we track, and 8x8 accounted for 27.3%. When we asked ChatGPT and Google AI Overviews about call centre software, Zendesk appeared in three of the five answers and 8x8 in none.
Follow 8x8 vs Zendesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Top call centre software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. 8x8 did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about call centre software
5 answers
Asked ChatGPT
“Which call centre platform should I use?”
Asked ChatGPT
“What are the best call centre platforms?”
Asked ChatGPT
“What's the best call centre platform for customer support teams?”
Searched Google, AI Overview
“call centre software”
Searched Google, AI Overview
“cloud call centre software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is 8x8 or Zendesk more popular in search?
This chart shows how often people search Google for 8x8 and Zendesk by name. Each line represents a brand's share of searches for all eight call centre software we track, month by month, from English-language searches worldwide.
Share of searches by month for Zendesk, 8x8. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
How has the 8x8 and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of 8x8 in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, 8x8’s share of searches among call centre software worldwide moved from 28.5% to 27.3%, and its estimated monthly branded searches moved from 287K to 234K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among call centre software worldwide moved from 36.7% to 35.1%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for call centre software worldwide in September 2026?
2 changes
In September 2026, 8x8 gained share of searches among call centre software worldwide, from 23.4% to 27.3%.
In September 2026, Zendesk lost share of searches among call centre software worldwide, from 35.6% to 35.1%.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using 8x8’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among call centre software
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.