Brandwave

How popular isCrisp in search?

In September 2026, there were an estimated 3.3K branded searches for Crisp worldwide which is down 53.5% over the last 12 months. Crisp holds 0.53% estimated Share of Search among customer support platforms worldwide and is ranked 7th of 7 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, September 2026
  1. Zendesk49.2%
  2. Gorgias26.7%
  3. Freshdesk14.9%
  4. Tidio4.7%
  5. Help Scout3.1%
  6. Intercom0.83%
  7. Crisp0.53%
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Where does Crisp compete?

Crisp is ranked in three competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Customer support platforms7th of 70.53%Shown below
Live chat platforms3rd of 52.6%Show ranking
Live chat software3rd of 58.5%Show ranking

Which customer support platforms compete with Crisp?

Crisp against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Gorgias, Freshdesk, Tidio, Help Scout, Crisp. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskGorgiasFreshdeskTidioHelp ScoutIntercomCrisp
Oct 202547.2%25.4%14.1%6.5%5.2%0.57%0.9%
Nov 202541.7%33.5%12.5%7.1%3.8%0.45%0.96%
Dec 202545.4%29.9%13.6%6.3%3.4%0.49%0.86%
Jan 202649.8%26.8%12.3%6.9%3.1%0.52%0.65%
Feb 202649.7%26.7%12.2%7%3%0.63%0.66%
Mar 202652.7%23.3%11.8%7.9%2.7%0.85%0.7%
Apr 202644.5%29.2%11%9.3%4.1%1%0.88%
May 202650.6%27.3%10.3%7.1%2.6%1.3%0.69%
Jun 202648.9%26.4%12.1%5.6%3.8%1.5%1.7%
Jul 202643.7%35.2%10.8%5.1%3.3%0.93%0.87%
Aug 202645.9%30.3%11.4%5.3%4.2%0.94%1.9%
Sep 202649.2%26.7%14.9%4.7%3.1%0.83%0.53%

  1. 1.Zendesk

    49.2%

    Held 1st. 304K estimated branded searches, +21.9% vs prior month. Share +3.4 points.

  2. 2.Gorgias

    26.7%

    Held 2nd. 165K estimated branded searches, 0% vs prior month. Share -3.6 points.

  3. 3.Freshdesk

    14.9%

    Held 3rd. 91.8K estimated branded searches, +47.8% vs prior month. Share +3.5 points.

  4. 4.Tidio

    4.7%

    Held 4th. 28.8K estimated branded searches, +0.24% vs prior month. Share -0.6 points.

  5. 5.Help Scout

    3.1%

    Held 5th. 19.1K estimated branded searches, -17.2% vs prior month. Share -1.1 points.

  6. 6.Intercom

    0.83%

    Moved from 7th to 6th. 5.1K estimated branded searches, 0% vs prior month. Share -0.1 points.

  7. 7.Crisp

    0.53%

    Moved from 6th to 7th. 3.3K estimated branded searches, -68.3% vs prior month. Share -1.4 points.

Compare search popularity between Crisp and its closest rivals

Every comparison with Crisp

How has branded search demand for Crisp changed worldwide over the last 12 months?

  • Across the 12 months ending September 2026, estimated monthly branded searches for Crisp worldwide fell from 7.1K to 3.3K.
  • Across the 12 months ending September 2026, Crisp’s estimated Share of Search among customer support platforms worldwide peaked at 1.9% in August 2026 and was lowest at 0.53% in September 2026.
  • Across the 12 months ending September 2026, Crisp fell from 6th to 7th among customer support platforms worldwide.

How did search popularity change for customer support platforms worldwide in September 2026?

  1. In September 2026, Freshdesk gained estimated Share of Search among customer support platforms worldwide, from 11.4% to 14.9%.

  2. In September 2026, Zendesk gained estimated Share of Search among customer support platforms worldwide, from 45.9% to 49.2%.

  3. In September 2026, Gorgias lost estimated Share of Search among customer support platforms worldwide, from 30.3% to 26.7%.

  4. In September 2026, Crisp lost estimated Share of Search among customer support platforms worldwide, from 1.9% to 0.53%.

  5. In September 2026, Help Scout lost estimated Share of Search among customer support platforms worldwide, from 4.2% to 3.1%.

  6. In September 2026, Tidio lost estimated Share of Search among customer support platforms worldwide, from 5.3% to 4.7%.

How is Crisp measured?

Brandwave collects information about searches that people make online using Crisp’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

2 branded search terms

  • crisp chat
  • crisp live chat

Do you work for Crisp? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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