Live chat software:Which are searched most?
In August 2026, Tidio was the most searched among live chat software worldwide, with an estimated 29.7K branded searches and 57.9% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.
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Share of SearchLeaderboard
Compare the tools used to chat with website visitors. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Tidio, Crisp, Intercom, LiveChat. The figures are in the table below the chart.
View monthly share of search table
| Month | Tidio | Crisp | Intercom | LiveChat | Drift |
|---|---|---|---|---|---|
| Oct 2025 | 70.5% | 9.3% | 7.2% | 11.8% | 1.2% |
| Nov 2025 | 73% | 9.6% | 6% | 10.6% | 0.8% |
| Dec 2025 | 74.4% | 9.6% | 7% | 8% | 0.98% |
| Jan 2026 | 77.6% | 7% | 7.1% | 7.5% | 0.85% |
| Feb 2026 | 68.3% | 6.2% | 7.5% | 17.1% | 0.9% |
| Mar 2026 | 70.2% | 6.1% | 8.7% | 14% | 1.1% |
| Apr 2026 | 76% | 7.1% | 9.8% | 6.4% | 0.68% |
| May 2026 | 70.1% | 6.6% | 13.9% | 8.7% | 0.76% |
| Jun 2026 | 56.9% | 16.3% | 16.3% | 9.8% | 0.61% |
| Jul 2026 | 65.1% | 10.7% | 13.7% | 9.2% | 1.3% |
| Aug 2026 | 57.9% | 20.2% | 11.7% | 9.4% | 0.76% |
| Sep 2026 | — | — | — | — | — |
This month’s ranking, August 2026
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 57.9% | 29.7K | -2% | -7.2 points | |
| 2, moved from 3rd to 2nd | 20.2% | 10.4K | +108% | +9.5 pointsmoved from 3rd to 2nd | |
| 3, moved from 2nd to 3rd | 11.7% | 6K | -5.5% | -1.9 pointsmoved from 2nd to 3rd | |
| 4, held 4th | 9.4% | 4.8K | +11.6% | +0.1 points | |
| 5, held 5th | 0.76% | 390 | -33.9% | -0.5 points |
1.
Tidio57.9%
Held 1st. 29.7K estimated branded searches, -2% vs prior month. Share -7.2 points.
2.
Crisp20.2%
Moved from 3rd to 2nd. 10.4K estimated branded searches, +108% vs prior month. Share +9.5 points.
3.
Intercom11.7%
Moved from 2nd to 3rd. 6K estimated branded searches, -5.5% vs prior month. Share -1.9 points.
4.
LiveChat9.4%
Held 4th. 4.8K estimated branded searches, +11.6% vs prior month. Share +0.1 points.
5.
Drift
0.76%
Held 5th. 390 estimated branded searches, -33.9% vs prior month. Share -0.5 points.
Compare search popularity between leading brands
Which brand is most popular in search among live chat software worldwide?
5 brands
In August 2026, Tidio was the most searched among live chat software worldwide, with an estimated 29.7K branded searches and 57.9% estimated Share of Search within this set. Crisp is in 2nd place, 37.7 percentage points behind at 20.2% Share of Search.
| Brand | Share of Search | Peak | Low | Rank |
|---|---|---|---|---|
| Tidio | 70.5% → 57.9% | 77.6%Jan 2026 | 56.9%Jun 2026 | 1st |
| Crisp | 9.3% → 20.2% | 20.2%Aug 2026 | 6.1%Mar 2026 | 3rd → 2nd |
| Intercom | 7.2% → 11.7% | 16.3%Jun 2026 | 6%Nov 2025 | 4th → 3rd |
| LiveChat | 11.8% → 9.4% | 17.1%Feb 2026 | 6.4%Apr 2026 | 2nd → 4th |
| Drift | 1.2% → 0.76% | 1.3%Jul 2026 | 0.61%Jun 2026 | 5th |
Each finding as a sentence
- Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat software worldwide decreased from 70.5% to 57.9%.
- Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat software worldwide increased from 9.3% to 20.2%.
- Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide increased from 7.2% to 11.7%.
- Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat software worldwide decreased from 11.8% to 9.4%.
- Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat software worldwide peaked at 77.6% in January 2026 and was lowest at 56.9% in June 2026.
- Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat software worldwide peaked at 20.2% in August 2026 and was lowest at 6.1% in March 2026.
- Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide peaked at 16.3% in June 2026 and was lowest at 6% in November 2025.
- Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat software worldwide peaked at 17.1% in February 2026 and was lowest at 6.4% in April 2026.
- Across the 11 months ending August 2026, Crisp rose from 3rd to 2nd among live chat software worldwide.
- Across the 11 months ending August 2026, Intercom rose from 4th to 3rd among live chat software worldwide.
- Across the 11 months ending August 2026, LiveChat fell from 2nd to 4th among live chat software worldwide.
- Across the 11 months ending August 2026, Drift held steady: its estimated Share of Search among live chat software worldwide moved less than 0.5 percentage points.
How did search popularity change for live chat software worldwide in August 2026?
5 changes
In August 2026, Crisp overtook Intercom to rank 2nd among live chat software worldwide, at 20.2%.
In August 2026, Tidio lost estimated Share of Search among live chat software worldwide, from 65.1% to 57.9%.
In August 2026, Intercom lost estimated Share of Search among live chat software worldwide, from 13.7% to 11.7%.
In August 2026, Drift lost estimated Share of Search among live chat software worldwide, from 1.3% to 0.76%.
Estimated monthly branded searches for LiveChat worldwide fell 46.7% over 11 measured months, from 9K to 4.8K in August 2026.
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