How popular isIntercom in search?
In August 2026, there were an estimated 6K branded searches for Intercom worldwide which is up 10.3% over the last 11 months. Intercom holds 11.7% estimated Share of Search among live chat software worldwide and is ranked 3rd of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
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Which live chat software compete with Intercom?
Share of Search by month for Tidio, Crisp, Intercom, LiveChat. The figures are in the table below the chart.
View monthly share of search table
| Month | Tidio | Crisp | Intercom | LiveChat | Drift |
|---|---|---|---|---|---|
| Oct 2025 | 70.5% | 9.3% | 7.2% | 11.8% | 1.2% |
| Nov 2025 | 73% | 9.6% | 6% | 10.6% | 0.8% |
| Dec 2025 | 74.4% | 9.6% | 7% | 8% | 0.98% |
| Jan 2026 | 77.6% | 7% | 7.1% | 7.5% | 0.85% |
| Feb 2026 | 68.3% | 6.2% | 7.5% | 17.1% | 0.9% |
| Mar 2026 | 70.2% | 6.1% | 8.7% | 14% | 1.1% |
| Apr 2026 | 76% | 7.1% | 9.8% | 6.4% | 0.68% |
| May 2026 | 70.1% | 6.6% | 13.9% | 8.7% | 0.76% |
| Jun 2026 | 56.9% | 16.3% | 16.3% | 9.8% | 0.61% |
| Jul 2026 | 65.1% | 10.7% | 13.7% | 9.2% | 1.3% |
| Aug 2026 | 57.9% | 20.2% | 11.7% | 9.4% | 0.76% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 57.9% | 29.7K | -2% | -7.2 points | |
| 2, moved from 3rd to 2nd | 20.2% | 10.4K | +108% | +9.5 pointsmoved from 3rd to 2nd | |
| 3, moved from 2nd to 3rd | 11.7% | 6K | -5.5% | -1.9 pointsmoved from 2nd to 3rd | |
| 4, held 4th | 9.4% | 4.8K | +11.6% | +0.1 points | |
| 5, held 5th | 0.76% | 390 | -33.9% | -0.5 points |
1.
Tidio57.9%
Held 1st. 29.7K estimated branded searches, -2% vs prior month. Share -7.2 points.
2.
Crisp20.2%
Moved from 3rd to 2nd. 10.4K estimated branded searches, +108% vs prior month. Share +9.5 points.
3.
Intercom11.7%
Moved from 2nd to 3rd. 6K estimated branded searches, -5.5% vs prior month. Share -1.9 points.
4.
LiveChat9.4%
Held 4th. 4.8K estimated branded searches, +11.6% vs prior month. Share +0.1 points.
5.
Drift
0.76%
Held 5th. 390 estimated branded searches, -33.9% vs prior month. Share -0.5 points.
Compare search popularity between Intercom and its closest rivals
How has branded search demand for Intercom changed worldwide over the last 12 months?
4 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Intercom worldwide rose from 5.5K to 6K.
- Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide increased from 7.2% to 11.7%.
- Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide peaked at 16.3% in June 2026 and was lowest at 6% in November 2025.
- Across the 11 months ending August 2026, Intercom rose from 4th to 3rd among live chat software worldwide.
How did search popularity change for live chat software worldwide in August 2026?
5 changes
In August 2026, Crisp overtook Intercom to rank 2nd among live chat software worldwide, at 20.2%.
In August 2026, Tidio lost estimated Share of Search among live chat software worldwide, from 65.1% to 57.9%.
In August 2026, Intercom lost estimated Share of Search among live chat software worldwide, from 13.7% to 11.7%.
In August 2026, Drift lost estimated Share of Search among live chat software worldwide, from 1.3% to 0.76%.
Estimated monthly branded searches for LiveChat worldwide fell 46.7% over 11 measured months, from 9K to 4.8K in August 2026.
Where does Intercom compete?
| Competitor set | Rank | Share of Search | Ranking |
|---|---|---|---|
| Customer support platforms | 7th of 7 | 1.1% | Show ranking |
| Live chat software | 3rd of 5 | 11.7% | Shown above |
| Conversational marketing platforms | 3rd of 5 | 12.1% | Show ranking |
How is Intercom measured?
Brandwave collects information about searches that people make online using Intercom’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
6 branded search terms
- intercom conversational marketing
- intercom customer support
- intercom fin
- intercom fin ai
- intercom website chat
- intercom.com
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Is Intercom your brand?
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