Brandwave

How popular isTidio?

In September 2026, people searched for Tidio by name about 100 times in New Zealand, a 44.4% decrease from the previous year. These searches made up 5.3% of all New Zealand chatbot builder searches, placing Tidio second out of seven builders. When we asked both ChatGPT and Google AI Overviews about chatbot builders, Tidio appeared in three of the four answers and was the third most recommended of the seven.

Search and AI answers in September 2026

Tidio is the second most searched of 7 competitors and the third most recommended in AI answers.

  1. ManychatShare of searches 85.1%Mentioned in 3 of 4 AI answersPlace in AI recommendations 4th
  2. TidioShare of searches 5.3%Mentioned in 3 of 4 AI answersPlace in AI recommendations 3rd
  3. BotpressShare of searches 3.7%Mentioned in 3 of 4 AI answersPlace in AI recommendations 1st
  4. ChatbaseShare of searches 3.7%Mentioned in 3 of 4 AI answersPlace in AI recommendations 1st
  5. LiveChatShare of searches 1.6%Mentioned in 0 of 4 AI answersPlace in AI recommendations –

+2 more

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Top chatbot builders in ChatGPT and Google AI Overviews

In three ChatGPT questions and one Google AI Overview, Tidio was mentioned in three out of four: in all three ChatGPT answers, but not in the Google AI Overview. Tidio is the third most recommended of the seven.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Botpress1st
  2. Chatbase1st
  3. Tidio3rd
  4. Manychat4th
  5. Chatfuel5th
  6. LiveChat–
  7. Drift–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Manychat3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Tidio3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Botpress3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Chatbase3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Chatfuel1 of 4Named in 0 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • LiveChat0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Drift0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers

See every answer about chatbot builders

4 answers

  • Asked ChatGPT

    “Which chatbot builder should I use in New Zealand?”

    1. 1Tidio
    2. 2Chatbase
    3. 3Manychat
    4. 4Botpress

  • Asked ChatGPT

    “What are the best chatbot builders in New Zealand?”

    1. 1Chatbase
    2. 2Botpress
    3. 3Tidio
    4. 4Manychat

  • Asked ChatGPT

    “What's the best chatbot builder in New Zealand for a small support team?”

    1. 1Tidio

  • Searched Google, AI Overview

    “best chatbot builder”

    1. 1Botpress
    2. 2Chatfuel
    3. 3Manychat
    4. 4Chatbase

  • Searched Google, AI Overview

    “customer support chatbot”

    Google showed no AI Overview for this search.

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.

Which chatbot builders compete with Tidio?

Tidio against chatbot builders in New Zealand, by month

Share of searches by month for Manychat, Tidio, Botpress, Chatbase. The figures are in the table below the chart.

View monthly share of searches table
MonthManychatTidioBotpressChatbaseLiveChatChatfuelDrift
Oct 202567.8%12.1%4.7%11.4%2%1.3%0.67%
Nov 202576.9%8.9%4.1%6.5%1.8%1.2%0.59%
Dec 202580.2%6.2%5.6%4.3%1.9%1.2%0.62%
Jan 202678.5%8.8%3.4%6.8%0.98%0.98%0.49%
Feb 202673.4%10.1%6.4%6.4%2.3%0.92%0.46%
Mar 202676.7%9%4.3%6.7%1.9%0.95%0.48%
Apr 202679.2%8.9%3.5%5.4%2%0.5%0.5%
May 202677.7%8.7%3.4%6.8%1.5%1.5%0.49%
Jun 202680%7.5%3.5%5.5%2.5%1%0%
Jul 202683.9%4.7%3.6%4.7%2.1%0.52%0.52%
Aug 202682.9%5.2%3.6%4.7%2.1%1%0.52%
Sep 202685.1%5.3%3.7%3.7%1.6%0.53%0%

  1. 1.Manychat

    85.1%

    Held 1st. 1.6K estimated branded searches, 0% vs prior month. Share +2.2 points.

  2. 2.Tidio

    5.3%

    Held 2nd. 100 estimated branded searches, 0% vs prior month. Share +0.1 points.

  3. 3.Botpress

    3.7%

    Moved from 4th to 3rd. 70 estimated branded searches, 0% vs prior month. Share +0.1 points.

  4. 4.Chatbase

    3.7%

    Moved from 3rd to 4th. 70 estimated branded searches, -22.2% vs prior month. Share -0.9 points.

  5. 5.LiveChat

    1.6%

    Held 5th. 30 estimated branded searches, -25% vs prior month. Share -0.5 points.

  6. 6.Chatfuel

    0.53%

    Held 6th. 10 estimated branded searches, -50% vs prior month. Share -0.5 points.

  7. 7.Drift

    0%

    Held 7th. 0 estimated branded searches, -100% vs prior month. Share -0.5 points.

Compare popularity between Tidio and its closest rivals

Every comparison with Tidio

9 comparisons

How has branded search demand for Tidio changed in New Zealand over the last 12 months?

3 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Tidio in New Zealand fell from 180 to 100.
  • Across the 12 months ending September 2026, Tidio’s share of searches among chatbot builders in New Zealand decreased from 12.1% to 5.3%.
  • Across the 12 months ending September 2026, Tidio’s share of searches among chatbot builders in New Zealand peaked at 12.1% in October 2025 and was lowest at 4.7% in July 2026.

How did search popularity change for New Zealand chatbot builders in September 2026?

6 changes

  1. In September 2026, Manychat gained share of searches among chatbot builders in New Zealand, from 82.9% to 85.1%.

  2. In September 2026, Chatbase lost share of searches among chatbot builders in New Zealand, from 4.7% to 3.7%.

  3. In September 2026, Drift lost share of searches among chatbot builders in New Zealand, from 0.52% to 0%.

  4. In September 2026, Chatfuel lost share of searches among chatbot builders in New Zealand, from 1% to 0.53%.

  5. LiveChat’s share of searches among chatbot builders in New Zealand has lost ground for 3 months in a row, from 2.5% to 1.6% in September 2026.

  6. In September 2026, Botpress rose from 4th to 3rd among chatbot builders in New Zealand.

How are Tidio’s branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Tidio’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • tidio
  • tidio chatbot

Do you work for Tidio? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Tidio compete?

Tidio is ranked in three competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Customer support platforms6th of 84%Show ranking
Chatbot builders2nd of 75.3%Shown above
Live chat platforms2nd of 67.4%Show ranking
Creator with pink hair and a pink jacket

Is Tidio your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

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