Chatbase vs Tidio:Which is more popular?
In September 2026, Tidio had more branded searches than Chatbase among chatbot builders in New Zealand. Tidio had about 100 branded searches, while Chatbase had 70. Tidio made up 5.3% of all chatbot builder searches we track, and Chatbase accounted for 3.7%. When we asked ChatGPT and Google AI Overviews about chatbot builders, Chatbase and Tidio each appeared in three of the four answers. Chatbase was mentioned before Tidio in two out of three answers.
Who do people search for more?
Tidio, about 43% more searches than Chatbase
Who does AI mention more?
Both were mentioned in 3 of 4 answers.
Who does AI recommend more?
Chatbase, named ahead of Tidio in 2 of 3 answers
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Top chatbot builders in ChatGPT and Google AI Overviews
In three ChatGPT questions and one Google AI Overview, Chatbase was mentioned in three out of four: in two of the three ChatGPT answers and in the Google AI Overview. Tidio was mentioned in three out of four: in all three ChatGPT answers, but not in the Google AI Overview. Chatbase was listed before Tidio in two out of three answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Manychat3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers- Tidio3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Botpress3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers- Chatbase3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Chatfuel1 of 4Named in 0 of 3 ChatGPT answersNamed in 1 of 1 Google answers
LiveChat0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Drift0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
See every answer about chatbot builders
4 answers
Asked ChatGPT
“Which chatbot builder should I use in New Zealand?”
Asked ChatGPT
“What are the best chatbot builders in New Zealand?”
Asked ChatGPT
“What's the best chatbot builder in New Zealand for a small support team?”
Searched Google, AI Overview
“best chatbot builder”
Searched Google, AI Overview
“customer support chatbot”
Google showed no AI Overview for this search.
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.
Is Chatbase or Tidio more popular in search?
This chart shows how often people search Google for Chatbase and Tidio by name. Each line represents a brand's share of searches for all seven chatbot builders we track, month by month, from searches in New Zealand.
Share of searches by month for Tidio, Chatbase. The figures are in the table below the chart.
View monthly share of searches table
| Month | Manychat | Tidio | Botpress | Chatbase | LiveChat | Chatfuel | Drift |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 67.8% | 12.1% | 4.7% | 11.4% | 2% | 1.3% | 0.67% |
| Nov 2025 | 76.9% | 8.9% | 4.1% | 6.5% | 1.8% | 1.2% | 0.59% |
| Dec 2025 | 80.2% | 6.2% | 5.6% | 4.3% | 1.9% | 1.2% | 0.62% |
| Jan 2026 | 78.5% | 8.8% | 3.4% | 6.8% | 0.98% | 0.98% | 0.49% |
| Feb 2026 | 73.4% | 10.1% | 6.4% | 6.4% | 2.3% | 0.92% | 0.46% |
| Mar 2026 | 76.7% | 9% | 4.3% | 6.7% | 1.9% | 0.95% | 0.48% |
| Apr 2026 | 79.2% | 8.9% | 3.5% | 5.4% | 2% | 0.5% | 0.5% |
| May 2026 | 77.7% | 8.7% | 3.4% | 6.8% | 1.5% | 1.5% | 0.49% |
| Jun 2026 | 80% | 7.5% | 3.5% | 5.5% | 2.5% | 1% | 0% |
| Jul 2026 | 83.9% | 4.7% | 3.6% | 4.7% | 2.1% | 0.52% | 0.52% |
| Aug 2026 | 82.9% | 5.2% | 3.6% | 4.7% | 2.1% | 1% | 0.52% |
| Sep 2026 | 85.1% | 5.3% | 3.7% | 3.7% | 1.6% | 0.53% | 0% |
How has the Chatbase and Tidio comparison changed over the last 12 months?
3 findings
- Tidio was ahead of Chatbase in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Chatbase’s share of searches among chatbot builders in New Zealand moved from 11.4% to 3.7%, and its estimated monthly branded searches moved from 170 to 70.
- Across the 12 months ending September 2026, Tidio’s share of searches among chatbot builders in New Zealand moved from 12.1% to 5.3%, and its estimated monthly branded searches moved from 180 to 100.
How did search popularity change for New Zealand chatbot builders in September 2026?
2 changes
In September 2026, Chatbase lost share of searches among chatbot builders in New Zealand, from 4.7% to 3.7%.
Estimated monthly branded searches for Tidio in New Zealand fell 44.4% over 12 measured months, from 180 to 100 in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Chatbase’s and Tidio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among chatbot builders
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