Brandwave

How popular isLiveChat?

In September 2026, people searched for LiveChat by name about 30 times in New Zealand, about the same as the previous year. These searches made up 1.6% of all New Zealand chatbot builder searches, placing LiveChat fifth out of seven builders. When we asked both ChatGPT and Google AI Overviews about chatbot builders, LiveChat did not appear in any of the answers.

Search and AI answers in September 2026

LiveChat is the fifth most searched of 7 competitors and not listed in any AI answer.

  1. ManychatShare of searches 85.1%Mentioned in 3 of 4 AI answersPlace in AI recommendations 4th
  2. TidioShare of searches 5.3%Mentioned in 3 of 4 AI answersPlace in AI recommendations 3rd
  3. BotpressShare of searches 3.7%Mentioned in 3 of 4 AI answersPlace in AI recommendations 1st
  4. ChatbaseShare of searches 3.7%Mentioned in 3 of 4 AI answersPlace in AI recommendations 1st
  5. LiveChatShare of searches 1.6%Mentioned in 0 of 4 AI answersPlace in AI recommendations –

+2 more

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Top chatbot builders in ChatGPT and Google AI Overviews

In three ChatGPT questions and one Google AI Overview, LiveChat did not appear in any of the four answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Botpress1st
  2. Chatbase1st
  3. Tidio3rd
  4. Manychat4th
  5. Chatfuel5th
  6. LiveChat–
  7. Drift–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Manychat3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Tidio3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Botpress3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Chatbase3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Chatfuel1 of 4Named in 0 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • LiveChat0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Drift0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers

See every answer about chatbot builders

4 answers

  • Asked ChatGPT

    “Which chatbot builder should I use in New Zealand?”

    1. 1Tidio
    2. 2Chatbase
    3. 3Manychat
    4. 4Botpress

  • Asked ChatGPT

    “What are the best chatbot builders in New Zealand?”

    1. 1Chatbase
    2. 2Botpress
    3. 3Tidio
    4. 4Manychat

  • Asked ChatGPT

    “What's the best chatbot builder in New Zealand for a small support team?”

    1. 1Tidio

  • Searched Google, AI Overview

    “best chatbot builder”

    1. 1Botpress
    2. 2Chatfuel
    3. 3Manychat
    4. 4Chatbase

  • Searched Google, AI Overview

    “customer support chatbot”

    Google showed no AI Overview for this search.

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.

Which chatbot builders compete with LiveChat?

LiveChat against chatbot builders in New Zealand, by month

Share of searches by month for Manychat, Tidio, Botpress, Chatbase, LiveChat. The figures are in the table below the chart.

View monthly share of searches table
MonthManychatTidioBotpressChatbaseLiveChatChatfuelDrift
Oct 202567.8%12.1%4.7%11.4%2%1.3%0.67%
Nov 202576.9%8.9%4.1%6.5%1.8%1.2%0.59%
Dec 202580.2%6.2%5.6%4.3%1.9%1.2%0.62%
Jan 202678.5%8.8%3.4%6.8%0.98%0.98%0.49%
Feb 202673.4%10.1%6.4%6.4%2.3%0.92%0.46%
Mar 202676.7%9%4.3%6.7%1.9%0.95%0.48%
Apr 202679.2%8.9%3.5%5.4%2%0.5%0.5%
May 202677.7%8.7%3.4%6.8%1.5%1.5%0.49%
Jun 202680%7.5%3.5%5.5%2.5%1%0%
Jul 202683.9%4.7%3.6%4.7%2.1%0.52%0.52%
Aug 202682.9%5.2%3.6%4.7%2.1%1%0.52%
Sep 202685.1%5.3%3.7%3.7%1.6%0.53%0%

  1. 1.Manychat

    85.1%

    Held 1st. 1.6K estimated branded searches, 0% vs prior month. Share +2.2 points.

  2. 2.Tidio

    5.3%

    Held 2nd. 100 estimated branded searches, 0% vs prior month. Share +0.1 points.

  3. 3.Botpress

    3.7%

    Moved from 4th to 3rd. 70 estimated branded searches, 0% vs prior month. Share +0.1 points.

  4. 4.Chatbase

    3.7%

    Moved from 3rd to 4th. 70 estimated branded searches, -22.2% vs prior month. Share -0.9 points.

  5. 5.LiveChat

    1.6%

    Held 5th. 30 estimated branded searches, -25% vs prior month. Share -0.5 points.

  6. 6.Chatfuel

    0.53%

    Held 6th. 10 estimated branded searches, -50% vs prior month. Share -0.5 points.

  7. 7.Drift

    0%

    Held 7th. 0 estimated branded searches, -100% vs prior month. Share -0.5 points.

Compare popularity between LiveChat and its closest rivals

How has branded search demand for LiveChat changed in New Zealand over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for LiveChat in New Zealand held steady at 30.
  • Across the 12 months ending September 2026, LiveChat’s share of searches among chatbot builders in New Zealand peaked at 2.5% in June 2026 and was lowest at 0.98% in January 2026.

How did search popularity change for New Zealand chatbot builders in September 2026?

6 changes

  1. In September 2026, Manychat gained share of searches among chatbot builders in New Zealand, from 82.9% to 85.1%.

  2. In September 2026, Chatbase lost share of searches among chatbot builders in New Zealand, from 4.7% to 3.7%.

  3. In September 2026, Drift lost share of searches among chatbot builders in New Zealand, from 0.52% to 0%.

  4. In September 2026, Chatfuel lost share of searches among chatbot builders in New Zealand, from 1% to 0.53%.

  5. LiveChat’s share of searches among chatbot builders in New Zealand has lost ground for 3 months in a row, from 2.5% to 1.6% in September 2026.

  6. In September 2026, Botpress rose from 4th to 3rd among chatbot builders in New Zealand.

How are LiveChat’s branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using LiveChat’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • livechat app
  • livechat chatbot
  • livechat software

Do you work for LiveChat? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does LiveChat compete?

LiveChat is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Chatbot builders5th of 71.6%Shown above
Live chat platforms4th of 61.7%Show ranking
Creator with pink hair and a pink jacket

Is LiveChat your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

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