Chatbase vs LiveChat:Which is more popular?
In September 2026, Chatbase had more branded searches than LiveChat among chatbot builders in New Zealand. Chatbase had about 70 branded searches, while LiveChat had 30. Chatbase made up 3.7% of all chatbot builder searches we track, and LiveChat accounted for 1.6%. When we asked ChatGPT and Google AI Overviews about chatbot builders, Chatbase appeared in three of the four answers and LiveChat in none.
Who do people search for more?
Chatbase, about 2 searches for every 1 for LiveChat
Who does AI mention more?
Chatbase, mentioned in 3 of 4 answers, LiveChat in 0
Who does AI recommend more?
Chatbase, the only one of the two named
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Top chatbot builders in ChatGPT and Google AI Overviews
In three ChatGPT questions and one Google AI Overview, Chatbase was mentioned in three out of four: in two of the three ChatGPT answers and in the Google AI Overview. LiveChat did not appear in any of the four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Manychat3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Tidio3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Botpress3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers- Chatbase3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Chatfuel1 of 4Named in 0 of 3 ChatGPT answersNamed in 1 of 1 Google answers
LiveChat0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Drift0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
See every answer about chatbot builders
4 answers
Asked ChatGPT
“Which chatbot builder should I use in New Zealand?”
Asked ChatGPT
“What are the best chatbot builders in New Zealand?”
Asked ChatGPT
“What's the best chatbot builder in New Zealand for a small support team?”
Searched Google, AI Overview
“best chatbot builder”
Searched Google, AI Overview
“customer support chatbot”
Google showed no AI Overview for this search.
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 20, 2026.
Is Chatbase or LiveChat more popular in search?
This chart shows how often people search Google for Chatbase and LiveChat by name. Each line represents a brand's share of searches for all seven chatbot builders we track, month by month, from searches in New Zealand.
Share of searches by month for Chatbase, LiveChat. The figures are in the table below the chart.
View monthly share of searches table
| Month | Manychat | Tidio | Botpress | Chatbase | LiveChat | Chatfuel | Drift |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 67.8% | 12.1% | 4.7% | 11.4% | 2% | 1.3% | 0.67% |
| Nov 2025 | 76.9% | 8.9% | 4.1% | 6.5% | 1.8% | 1.2% | 0.59% |
| Dec 2025 | 80.2% | 6.2% | 5.6% | 4.3% | 1.9% | 1.2% | 0.62% |
| Jan 2026 | 78.5% | 8.8% | 3.4% | 6.8% | 0.98% | 0.98% | 0.49% |
| Feb 2026 | 73.4% | 10.1% | 6.4% | 6.4% | 2.3% | 0.92% | 0.46% |
| Mar 2026 | 76.7% | 9% | 4.3% | 6.7% | 1.9% | 0.95% | 0.48% |
| Apr 2026 | 79.2% | 8.9% | 3.5% | 5.4% | 2% | 0.5% | 0.5% |
| May 2026 | 77.7% | 8.7% | 3.4% | 6.8% | 1.5% | 1.5% | 0.49% |
| Jun 2026 | 80% | 7.5% | 3.5% | 5.5% | 2.5% | 1% | 0% |
| Jul 2026 | 83.9% | 4.7% | 3.6% | 4.7% | 2.1% | 0.52% | 0.52% |
| Aug 2026 | 82.9% | 5.2% | 3.6% | 4.7% | 2.1% | 1% | 0.52% |
| Sep 2026 | 85.1% | 5.3% | 3.7% | 3.7% | 1.6% | 0.53% | 0% |
How has the Chatbase and LiveChat comparison changed over the last 12 months?
3 findings
- Chatbase was ahead of LiveChat in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Chatbase’s share of searches among chatbot builders in New Zealand moved from 11.4% to 3.7%, and its estimated monthly branded searches moved from 170 to 70.
- Across the 12 months ending September 2026, LiveChat’s share of searches among chatbot builders in New Zealand moved from 2% to 1.6%, and its estimated monthly branded searches held steady at 30.
How did search popularity change for New Zealand chatbot builders in September 2026?
2 changes
In September 2026, Chatbase lost share of searches among chatbot builders in New Zealand, from 4.7% to 3.7%.
LiveChat’s share of searches among chatbot builders in New Zealand has lost ground for 3 months in a row, from 2.5% to 1.6% in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Chatbase’s and LiveChat’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among chatbot builders
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