Brandwave

How popular isCrisp in search?

In August 2026, there were an estimated 10.4K branded searches for Crisp worldwide which is up 46.6% over the last 11 months. Crisp holds 2.7% estimated Share of Search among customer support platforms worldwide and is ranked 5th of 7 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk65%
  2. Freshdesk16.2%
  3. Tidio7.7%
  4. Help Scout6%
  5. Crisp2.7%
  6. Intercom1.6%
  7. Gorgias0.84%
Crisp website (opens in a new tab)

Follow Crisp and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Which customer support platforms compete with Crisp?

Crisp against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Freshdesk, Tidio, Help Scout, Crisp. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskFreshdeskTidioHelp ScoutCrispIntercomGorgias
Oct 202562.8%18.8%9%7%1.2%0.92%0.36%
Nov 202562.1%18.6%10.9%5.7%1.4%0.89%0.44%
Dec 202563.9%19.2%9.4%4.8%1.2%0.88%0.65%
Jan 202667.2%16.6%9.7%4.1%0.88%0.89%0.61%
Feb 202667%16.5%9.8%4.1%0.89%1.1%0.68%
Mar 202668.1%15.3%10.5%3.5%0.91%1.3%0.47%
Apr 202662.1%15.4%13.2%5.7%1.2%1.7%0.65%
May 202668.9%14%10%3.6%0.94%2%0.6%
Jun 202665.6%16.3%7.9%5.1%2.3%2.3%0.68%
Jul 202666.5%16.5%8.1%5.1%1.3%1.7%0.86%
Aug 202665%16.2%7.7%6%2.7%1.6%0.84%
Sep 2026———————

  1. 1.Zendesk

    65%

    held 1st · 249K estimated branded searches · -0.04% vs prior month · -1.5 points

  2. 2.Freshdesk

    16.2%

    held 2nd · 62.1K estimated branded searches · +0.49% vs prior month · -0.3 points

  3. 3.Tidio

    7.7%

    held 3rd · 29.7K estimated branded searches · -2% vs prior month · -0.3 points

  4. 4.Help Scout

    6%

    held 4th · 23.1K estimated branded searches · +20.8% vs prior month · +0.9 points

  5. 5.Crisp

    2.7%

    moved from 6th to 5th · 10.4K estimated branded searches · +108% vs prior month · +1.4 points

  6. 6.Intercom

    1.6%

    moved from 5th to 6th · 6K estimated branded searches · -5.5% vs prior month · -0.1 points

  7. 7.Gorgias

    0.84%

    held 7th · 3.2K estimated branded searches · 0% vs prior month · 0 points

Compare search popularity between Crisp and its closest rivals

How has branded search demand for Crisp changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Crisp worldwide rose from 7.1K to 10.4K.
  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among customer support platforms worldwide increased from 1.2% to 2.7%.
  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among customer support platforms worldwide peaked at 2.7% in August 2026 and was lowest at 0.88% in January 2026.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.

  2. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%.

  3. In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%.

  4. Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026.

  5. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

  6. Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.

Which live chat platforms compete with Crisp?

Crisp against live chat platforms worldwide, by month

Share of Search by month for tawk.to, Tidio, Crisp, LiveChat, Olark. The figures are in the table below the chart.

View monthly share of search table
Monthtawk.toTidioCrispLiveChatOlark
Oct 202545.7%39.6%5.2%6.7%2.9%
Nov 202546.2%40.3%5.3%5.9%2.4%
Dec 202551.5%37.4%4.8%4%2.2%
Jan 202648.3%41.4%3.8%4%2.5%
Feb 202643.4%40%3.6%10%3%
Mar 202640.4%44.4%3.8%8.8%2.6%
Apr 202637.7%50.6%4.7%4.3%2.7%
May 202643%44.5%4.2%5.5%2.9%
Jun 202654.9%29.3%8.4%5%2.4%
Jul 202659.2%29.1%4.8%4.1%2.8%
Aug 202649.3%31.9%11.2%5.2%2.5%
Sep 2026—————

  1. 1.tawk.to

    49.3%

    held 1st · 45.9K estimated branded searches · -25.5% vs prior month · -9.9 points

  2. 2.Tidio

    31.9%

    held 2nd · 29.7K estimated branded searches · -2% vs prior month · +2.8 points

  3. 3.Crisp

    11.2%

    held 3rd · 10.4K estimated branded searches · +108% vs prior month · +6.4 points

  4. 4.LiveChat

    5.2%

    held 4th · 4.8K estimated branded searches · +11.6% vs prior month · +1 points

  5. 5.Olark

    2.5%

    held 5th · 2.3K estimated branded searches · -20.5% vs prior month · -0.3 points

Compare search popularity between Crisp and its closest rivals

How has branded search demand for Crisp changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide increased from 5.2% to 11.2%.
  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide peaked at 11.2% in August 2026 and was lowest at 3.6% in February 2026.
  • Across the 11 months ending August 2026, Crisp rose from 4th to 3rd among live chat platforms worldwide.

How did search popularity change for live chat platforms worldwide in August 2026?

  1. In August 2026, Crisp gained estimated Share of Search among live chat platforms worldwide, from 4.8% to 11.2%.

  2. In August 2026, Tidio gained estimated Share of Search among live chat platforms worldwide, from 29.1% to 31.9%.

  3. In August 2026, LiveChat gained estimated Share of Search among live chat platforms worldwide, from 4.1% to 5.2%.

  4. In August 2026, tawk.to lost estimated Share of Search among live chat platforms worldwide, from 59.2% to 49.3%.

  5. Estimated monthly branded searches for Olark worldwide fell 40.7% over 11 measured months, from 3.9K to 2.3K in August 2026.

How is Crisp measured?

Brandwave collects information about searches that people make online using Crisp’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

2 branded search terms

  • crisp chat
  • crisp live chat

Do you work for Crisp? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Creator with pink hair and a pink jacket

Is Crisp your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start your marketing record