Freshservice vs Intercom:Which is more popular?
In September 2026, Freshservice had more branded searches than Intercom among help desk software in New Zealand. Freshservice had about 140 branded searches, while Intercom had 50. Freshservice made up 5.6% of all help desk software searches we track, and Intercom accounted for 2%. When we asked ChatGPT and Google AI Overviews about help desk software, Freshservice appeared in two of the three answers and Intercom in one. Freshservice was mentioned before Intercom in two out of three answers.
Who do people search for more?
Freshservice, about 3 searches for every 1 for Intercom
Who does AI mention more?
Freshservice, mentioned in 2 of 3 answers, Intercom in 1
Who does AI recommend more?
Freshservice, named ahead of Intercom in 2 of 3 answers
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Top help desk software in ChatGPT and Google AI Overviews
In three ChatGPT questions, Freshservice was mentioned in two out of three: in two of the three ChatGPT answers. Intercom was mentioned in one out of three: in one of the three ChatGPT answers. Freshservice was listed before Intercom in two out of three answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- Freshdesk1st
- Freshservice2nd
Zendesk3rd
Jira Service Management4th
Intercom5th
Help Scout6th
Zoho Desk7th
Gorgias7th
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Zendesk3 of 3Named in 3 of 3 ChatGPT answers
- Freshdesk3 of 3Named in 3 of 3 ChatGPT answers
- Jira Service Management2 of 3Named in 2 of 3 ChatGPT answers
- Freshservice2 of 3Named in 2 of 3 ChatGPT answers
- Zoho Desk1 of 3Named in 1 of 3 ChatGPT answers
- Gorgias1 of 3Named in 1 of 3 ChatGPT answers
- Help Scout1 of 3Named in 1 of 3 ChatGPT answers
- Intercom1 of 3Named in 1 of 3 ChatGPT answers
See every answer about help desk software
3 answers
Asked ChatGPT
“Which help desk platform should I use in New Zealand?”
Asked ChatGPT
“What are the best help desk platforms in New Zealand?”
Asked ChatGPT
“What's the best help desk platform in New Zealand for customer support?”
Searched Google, AI Overview
“customer support software”
Google showed no AI Overview for this search.
Searched Google, AI Overview
“support ticket software”
Google showed no AI Overview for this search.
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Freshservice or Intercom more popular in search?
This chart shows how often people search Google for Freshservice and Intercom by name. Each line represents a brand's share of searches for all eight help desk software we track, month by month, from searches in New Zealand.
Share of searches by month for Freshservice, Intercom. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Zoho Desk | Freshdesk | Gorgias | Jira Service Management | Freshservice | Help Scout | Intercom |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 44.8% | 13% | 13% | 10.7% | 5.7% | 4.7% | 5.7% | 2.3% |
| Nov 2025 | 38.7% | 11.9% | 14.5% | 14.5% | 6.3% | 5.2% | 6.3% | 2.6% |
| Dec 2025 | 39.2% | 13.8% | 13.8% | 13.8% | 4.7% | 6% | 6% | 2.6% |
| Jan 2026 | 41.5% | 12.9% | 12.9% | 15.7% | 5.6% | 4.4% | 4.4% | 2.4% |
| Feb 2026 | 41.5% | 12.6% | 12.6% | 15.4% | 6.7% | 4.3% | 4.3% | 2.4% |
| Mar 2026 | 38.2% | 14.3% | 14.3% | 14.3% | 6.3% | 5.1% | 5.1% | 2.2% |
| Apr 2026 | 32.5% | 14% | 11.4% | 21.1% | 6.1% | 6.1% | 6.1% | 2.6% |
| May 2026 | 42.4% | 13.2% | 10.7% | 16% | 5.8% | 5.8% | 3.7% | 2.5% |
| Jun 2026 | 39.2% | 12.3% | 12.3% | 15% | 8.1% | 5.4% | 5.4% | 2.3% |
| Jul 2026 | 40.2% | 11.6% | 11.6% | 17.4% | 6.3% | 6.3% | 4.9% | 1.8% |
| Aug 2026 | 37.4% | 11.9% | 11.9% | 17.8% | 7.8% | 6.3% | 5.2% | 1.9% |
| Sep 2026 | 40.2% | 15.5% | 12.7% | 12.7% | 6.8% | 5.6% | 4.4% | 2% |
How has the Freshservice and Intercom comparison changed over the last 12 months?
3 findings
- Freshservice was ahead of Intercom in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Freshservice’s share of searches among help desk software in New Zealand moved from 4.7% to 5.6%, and its estimated monthly branded searches held steady at 140.
- Across the 12 months ending September 2026, Intercom’s share of searches among help desk software in New Zealand moved from 2.3% to 2%, and its estimated monthly branded searches moved from 70 to 50.
How did search popularity change for New Zealand help desk software in September 2026?
2 changes
In September 2026, Freshservice lost share of searches among help desk software in New Zealand, from 6.3% to 5.6%.
Estimated monthly branded searches for Intercom in New Zealand fell 28.6% over 12 measured months, from 70 to 50 in September 2026.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using Freshservice’s and Intercom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Freshservice
1 branded search term
- freshservice
Intercom
4 branded search terms
- intercom chat
- intercom help desk
- intercom pricing
- intercom support
Other head-to-heads among help desk software
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