ManageEngine ServiceDesk Plus vs SysAid:Which is more popular by branded search?
In August 2026, ManageEngine ServiceDesk Plus had more branded searches than SysAid among IT service management platforms worldwide. ManageEngine ServiceDesk Plus was estimated to have 13.2K branded searches compared to SysAid’s 6.6K, and held an 11.6% Share of Search versus SysAid’s 5.8%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
Follow ManageEngine ServiceDesk Plus vs SysAid and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Which is more popular in search, ManageEngine ServiceDesk Plus or SysAid?
Compare services and tools used to coordinate IT support and service requests. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for ManageEngine ServiceDesk Plus, SysAid. The figures are in the table below the chart.
View monthly share of search table
| Month | Freshservice | Jira Service Management | TOPdesk | ManageEngine ServiceDesk Plus | SysAid |
|---|---|---|---|---|---|
| Oct 2025 | 29.2% | 29.5% | 23.6% | 10.5% | 7.1% |
| Nov 2025 | 25.3% | 31.1% | 25% | 11.1% | 7.5% |
| Dec 2025 | 28.8% | 29.4% | 23.4% | 11.4% | 7% |
| Jan 2026 | 29.6% | 29.9% | 24% | 10.6% | 5.9% |
| Feb 2026 | 25.9% | 31.9% | 25.7% | 10.2% | 6.3% |
| Mar 2026 | 29.3% | 29.6% | 23.7% | 11.6% | 5.8% |
| Apr 2026 | 31.3% | 30.4% | 20.8% | 12.4% | 5.1% |
| May 2026 | 31.2% | 30.4% | 20.7% | 12.6% | 5.1% |
| Jun 2026 | 30.5% | 29.8% | 24.8% | 9.9% | 5% |
| Jul 2026 | 28% | 32.5% | 22.9% | 11.1% | 5.6% |
| Aug 2026 | 29.4% | 29.2% | 24% | 11.6% | 5.8% |
| Sep 2026 | — | — | — | — | — |
How has the ManageEngine ServiceDesk Plus and SysAid comparison changed over the last 12 months?
3 findings
- ManageEngine ServiceDesk Plus was ahead of SysAid in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, ManageEngine ServiceDesk Plus’ estimated Share of Search among IT service management platforms worldwide moved from 10.5% to 11.6%, and its estimated monthly branded searches moved from 14.8K to 13.2K.
- Across the 11 months ending August 2026, SysAid’s estimated Share of Search among IT service management platforms worldwide moved from 7.1% to 5.8%, and its estimated monthly branded searches moved from 10K to 6.6K.
How did search popularity change for IT service management platforms worldwide in August 2026?
2 changes
In August 2026, ManageEngine ServiceDesk Plus gained estimated Share of Search among IT service management platforms worldwide, from 11.1% to 11.6%.
Estimated monthly branded searches for SysAid worldwide fell 33.6% over 11 measured months, from 10K to 6.6K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using ManageEngine ServiceDesk Plus’ and SysAid’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
ManageEngine ServiceDesk Plus
5 branded search terms
- manageengine servicedesk plus
- manageengine servicedesk plus app
- manageengine servicedesk plus software
- manageengineservicedeskplus
- servicedesk plus
SysAid
4 branded search terms
- sysaid
- sysaid app
- sysaid com
- sysaid software
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.