LiveAgent vs Tidio:Which is more popular?
In September 2026, Tidio had more branded searches than LiveAgent among live chat platforms worldwide. Tidio had about 27,100 branded searches, while LiveAgent had 9,900. Tidio made up 6.2% of all live chat platform searches we track, and LiveAgent accounted for 2.3%. When we asked ChatGPT and Google AI Overviews about live chat platforms, Tidio appeared in three of the five answers and LiveAgent in two. Tidio was mentioned before LiveAgent in three out of five answers.
Who do people search for more?
Tidio, about 3 searches for every 1 for LiveAgent
Who does AI mention more?
Tidio, mentioned in 3 of 5 answers, LiveAgent in 2
Who does AI recommend more?
Tidio, named ahead of LiveAgent in 3 of 5 answers
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Top live chat platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Tidio was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. LiveAgent was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. Tidio was listed before LiveAgent in three out of five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
LiveChat4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers- Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Crisp3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
LiveAgent2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Olark1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about live chat platforms
5 answers
Asked ChatGPT
“Which live chat platform should I use?”
Asked ChatGPT
“What are the best live chat platforms?”
Asked ChatGPT
“What's the best live chat platform for website support?”
Searched Google, AI Overview
“live chat platform”
Searched Google, AI Overview
“best live chat software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is LiveAgent or Tidio more popular in search?
This chart shows how often people search Google for LiveAgent and Tidio by name. Each line represents a brand's share of searches for all nine live chat platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Tidio, LiveAgent. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | tawk.to | Tidio | LiveAgent | Crisp | Olark | LiveChat | Drift | Intercom |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 73% | 12% | 9.8% | 1.6% | 1.4% | 0.71% | 1.3% | 0.17% | 0% |
| Nov 2025 | 69.2% | 13.9% | 11.4% | 1.9% | 1.6% | 0.67% | 1.2% | 0.14% | <0.01% |
| Dec 2025 | 71.7% | 14.4% | 9.6% | 1.6% | 1.4% | 0.57% | 0.69% | 0.14% | <0.01% |
| Jan 2026 | 73.9% | 12.1% | 9.9% | 1.6% | 0.98% | 0.58% | 0.72% | 0.12% | <0.01% |
| Feb 2026 | 74.2% | 10% | 10% | 1.6% | 1% | 0.71% | 2.4% | 0.15% | <0.01% |
| Mar 2026 | 75.9% | 8.3% | 10.2% | 1.7% | 1% | 0.6% | 2% | 0.18% | <0.01% |
| Apr 2026 | 71.1% | 9.6% | 14.3% | 1.9% | 1.4% | 0.69% | 0.84% | 0.14% | <0.01% |
| May 2026 | 76.8% | 8.4% | 10.3% | 1.7% | 1.1% | 0.61% | 0.92% | 0.12% | <0.01% |
| Jun 2026 | 71.9% | 14.4% | 7.9% | 1.6% | 2.5% | 0.57% | 1% | 0.09% | <0.01% |
| Jul 2026 | 72.2% | 14.5% | 7.9% | 2.4% | 1.5% | 0.7% | 0.7% | 0.17% | 0% |
| Aug 2026 | 73% | 12% | 8% | 2.4% | 3.1% | 0.56% | 0.86% | 0.12% | <0.01% |
| Sep 2026 | 69.2% | 20.8% | 6.2% | 2.3% | 0.76% | 0.44% | 0.23% | 0.09% | <0.01% |
How has the LiveAgent and Tidio comparison changed over the last 12 months?
3 findings
- Tidio was ahead of LiveAgent in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide moved from 1.6% to 2.3%, and its estimated monthly branded searches moved from 8.1K to 9.9K.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms worldwide moved from 9.8% to 6.2%, and its estimated monthly branded searches moved from 49.5K to 27.1K.
How did search popularity change for live chat platforms worldwide in September 2026?
2 changes
In September 2026, Tidio lost share of searches among live chat platforms worldwide, from 8% to 6.2%.
In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using LiveAgent’s and Tidio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among live chat platforms
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