LiveAgent vs Zendesk:Which is searched more?
In September 2026, Zendesk had more branded searches than LiveAgent among live chat platforms worldwide. Zendesk had about 301,000 branded searches, while LiveAgent had 9,900. Zendesk made up 69.2% of all live chat platform searches we track, and LiveAgent accounted for 2.3%. These are worldwide searches for English-language branded terms.
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Is LiveAgent or Zendesk more popular in search?
Compare customer chat tools for answering website questions and converting visitors. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Zendesk, LiveAgent. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | tawk.to | Tidio | LiveAgent | Crisp | Olark | LiveChat | Drift | Intercom |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 73% | 12% | 9.8% | 1.6% | 1.4% | 0.71% | 1.3% | 0.17% | 0% |
| Nov 2025 | 69.2% | 13.9% | 11.4% | 1.9% | 1.6% | 0.67% | 1.2% | 0.14% | <0.01% |
| Dec 2025 | 71.7% | 14.4% | 9.6% | 1.6% | 1.4% | 0.57% | 0.69% | 0.14% | <0.01% |
| Jan 2026 | 73.9% | 12.1% | 9.9% | 1.6% | 0.98% | 0.58% | 0.72% | 0.12% | <0.01% |
| Feb 2026 | 74.2% | 10% | 10% | 1.6% | 1% | 0.71% | 2.4% | 0.15% | <0.01% |
| Mar 2026 | 75.9% | 8.3% | 10.2% | 1.7% | 1% | 0.6% | 2% | 0.18% | <0.01% |
| Apr 2026 | 71.1% | 9.6% | 14.3% | 1.9% | 1.4% | 0.69% | 0.84% | 0.14% | <0.01% |
| May 2026 | 76.8% | 8.4% | 10.3% | 1.7% | 1.1% | 0.61% | 0.92% | 0.12% | <0.01% |
| Jun 2026 | 71.9% | 14.4% | 7.9% | 1.6% | 2.5% | 0.57% | 1% | 0.09% | <0.01% |
| Jul 2026 | 72.2% | 14.5% | 7.9% | 2.4% | 1.5% | 0.7% | 0.7% | 0.17% | 0% |
| Aug 2026 | 73% | 12% | 8% | 2.4% | 3.1% | 0.56% | 0.86% | 0.12% | <0.01% |
| Sep 2026 | 69.2% | 20.8% | 6.2% | 2.3% | 0.76% | 0.44% | 0.23% | 0.09% | <0.01% |
How has the LiveAgent and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of LiveAgent in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide moved from 1.6% to 2.3%, and its estimated monthly branded searches moved from 8.1K to 9.9K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms worldwide moved from 73% to 69.2%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for live chat platforms worldwide in September 2026?
2 changes
In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%.
In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using LiveAgent’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among live chat platforms
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