Gorgias vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Gorgias among help desk software worldwide. Zendesk had about 304,000 branded searches, while Gorgias had 165,000. Zendesk made up 44.1% of all help desk software searches we track, and Gorgias accounted for 24%. When we asked ChatGPT and Google AI Overviews about help desk software, Zendesk appeared in all five answers and Gorgias in one. Zendesk was mentioned before Gorgias in every answer.
Who do people search for more?
Zendesk, about 84% more searches than Gorgias
Who does AI mention more?
Zendesk, mentioned in every answer we collected
Who does AI recommend more?
Zendesk, named ahead of Gorgias in every answer
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Top help desk software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zendesk appeared in all five answers. Gorgias was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Zendesk was listed before Gorgias in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- Zendesk1st
Freshdesk2nd
Help Scout3rd
Jira Service Management4th
Zoho Desk5th
Intercom6th
Gorgias7th
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Freshdesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Help Scout4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Zoho Desk3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Jira Service Management3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Intercom3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Gorgias1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about help desk software
5 answers
Asked ChatGPT
“Which help desk system should I use?”
Asked ChatGPT
“What are the best help desk systems?”
Asked ChatGPT
“What's the best help desk system for customer support?”
Searched Google, AI Overview
“help desk software”
Searched Google, AI Overview
“customer support software”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Gorgias or Zendesk more popular in search?
This chart shows how often people search Google for Gorgias and Zendesk by name. Each line represents a brand's share of searches for all seven help desk software we track, month by month, from English-language searches worldwide.
Share of searches by month for Zendesk, Gorgias. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Gorgias | Freshdesk | Zoho Desk | Jira Service Management | Help Scout | Intercom |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 43.8% | 23.6% | 13.1% | 10.6% | 3.9% | 4.9% | 0.08% |
| Nov 2025 | 39.2% | 31.5% | 11.8% | 9.5% | 4.2% | 3.6% | 0.17% |
| Dec 2025 | 42.2% | 27.8% | 12.7% | 10.2% | 3.7% | 3.2% | 0.14% |
| Jan 2026 | 46.8% | 25.2% | 11.6% | 9.3% | 4.2% | 2.9% | 0.09% |
| Feb 2026 | 45.5% | 24.5% | 11.2% | 11% | 4.9% | 2.8% | 0.13% |
| Mar 2026 | 49.9% | 22% | 11.2% | 9.9% | 4.4% | 2.5% | 0.13% |
| Apr 2026 | 41.2% | 27.1% | 10.2% | 12.1% | 5.4% | 3.8% | 0.21% |
| May 2026 | 46.6% | 25.1% | 9.5% | 11.3% | 5% | 2.4% | 0.15% |
| Jun 2026 | 45% | 24.4% | 11.2% | 10.9% | 4.9% | 3.5% | 0.19% |
| Jul 2026 | 39% | 31.4% | 9.7% | 11.6% | 5.2% | 3% | 0.16% |
| Aug 2026 | 41.4% | 27.4% | 10.3% | 12.3% | 4.5% | 3.8% | 0.22% |
| Sep 2026 | 44.1% | 24% | 13.3% | 10.7% | 4.8% | 2.8% | 0.23% |
How has the Gorgias and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Gorgias in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Gorgias’ share of searches among help desk software worldwide moved from 23.6% to 24%, and its estimated monthly branded searches moved from 201K to 165K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among help desk software worldwide moved from 43.8% to 44.1%, and its estimated monthly branded searches moved from 373K to 304K.
How did search popularity change for help desk software worldwide in September 2026?
2 changes
In September 2026, Zendesk gained share of searches among help desk software worldwide, from 41.4% to 44.1%.
In September 2026, Gorgias lost share of searches among help desk software worldwide, from 27.4% to 24%.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Gorgias’ and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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