Freshdesk vs Gorgias:Which is searched more?
In September 2026, Gorgias had more branded searches than Freshdesk among help desk software worldwide. Gorgias had about 165,000 branded searches, while Freshdesk had 91,800. Gorgias made up 24% of all help desk software searches we track, and Freshdesk accounted for 13.3%. These are worldwide searches for English-language branded terms.
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Is Freshdesk or Gorgias more popular in search?
Compare the systems support teams answer tickets in. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Gorgias, Freshdesk. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Gorgias | Freshdesk | Zoho Desk | Jira Service Management | Help Scout | Intercom |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 43.8% | 23.6% | 13.1% | 10.6% | 3.9% | 4.9% | 0.08% |
| Nov 2025 | 39.2% | 31.5% | 11.8% | 9.5% | 4.2% | 3.6% | 0.17% |
| Dec 2025 | 42.2% | 27.8% | 12.7% | 10.2% | 3.7% | 3.2% | 0.14% |
| Jan 2026 | 46.8% | 25.2% | 11.6% | 9.3% | 4.2% | 2.9% | 0.09% |
| Feb 2026 | 45.5% | 24.5% | 11.2% | 11% | 4.9% | 2.8% | 0.13% |
| Mar 2026 | 49.9% | 22% | 11.2% | 9.9% | 4.4% | 2.5% | 0.13% |
| Apr 2026 | 41.2% | 27.1% | 10.2% | 12.1% | 5.4% | 3.8% | 0.21% |
| May 2026 | 46.6% | 25.1% | 9.5% | 11.3% | 5% | 2.4% | 0.15% |
| Jun 2026 | 45% | 24.4% | 11.2% | 10.9% | 4.9% | 3.5% | 0.19% |
| Jul 2026 | 39% | 31.4% | 9.7% | 11.6% | 5.2% | 3% | 0.16% |
| Aug 2026 | 41.4% | 27.4% | 10.3% | 12.3% | 4.5% | 3.8% | 0.22% |
| Sep 2026 | 44.1% | 24% | 13.3% | 10.7% | 4.8% | 2.8% | 0.23% |
How has the Freshdesk and Gorgias comparison changed over the last 12 months?
3 findings
- Gorgias was ahead of Freshdesk in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Freshdesk’s share of searches among help desk software worldwide moved from 13.1% to 13.3%, and its estimated monthly branded searches moved from 112K to 91.8K.
- Across the 12 months ending September 2026, Gorgias’ share of searches among help desk software worldwide moved from 23.6% to 24%, and its estimated monthly branded searches moved from 201K to 165K.
How did search popularity change for help desk software worldwide in September 2026?
2 changes
In September 2026, Freshdesk overtook Zoho Desk to rank 3rd among help desk software worldwide, with 13.3% of the searches.
In September 2026, Gorgias lost share of searches among help desk software worldwide, from 27.4% to 24%.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Freshdesk’s and Gorgias’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among help desk software
Zendesk vs Gorgias: compare search popularity- Zendesk vs Freshdesk: compare search popularity
Zendesk vs Zoho Desk: compare search popularity
Zendesk vs Jira Service Management: compare search popularity- Gorgias vs Zoho Desk: compare search popularity
- Gorgias vs Jira Service Management: compare search popularity
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