Brandwave

How popular isLiveChat?

In September 2026, people searched for LiveChat by name about 1,000 times worldwide, an 84.8% decrease from the previous year. These searches made up 2.2% of all global conversational marketing platform searches, placing LiveChat fourth out of seven platforms. When we asked both ChatGPT and Google AI Overviews about conversational marketing platforms, LiveChat appeared in two of the five answers and was the fifth most recommended of the seven.

Search and AI answers in September 2026

LiveChat is the fourth most searched of 7 competitors and the fifth most recommended in AI answers.

  1. TidioShare of searches 62.8%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
  2. LandbotShare of searches 29.8%Mentioned in 1 of 5 AI answersPlace in AI recommendations 6th
  3. ConversicaShare of searches 3.1%Mentioned in 0 of 5 AI answersPlace in AI recommendations –
  4. LiveChatShare of searches 2.2%Mentioned in 2 of 5 AI answersPlace in AI recommendations 5th
  5. ManychatShare of searches 1.1%Mentioned in 2 of 5 AI answersPlace in AI recommendations 3rd

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Top conversational marketing platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, LiveChat was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. LiveChat is the fifth most recommended of the seven.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Intercom1st
  2. Qualified2nd
  3. Manychat3rd
  4. Tidio4th
  5. LiveChat5th
  6. Landbot6th
  7. Conversica–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Qualified3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • LiveChat2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Manychat2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Landbot1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Conversica0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about conversational marketing platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which conversational marketing platforms compete with LiveChat?

LiveChat against conversational marketing platforms worldwide, by month

Share of searches by month for Tidio, Landbot, Conversica, LiveChat. The figures are in the table below the chart.

View monthly share of searches table
MonthTidioLandbotConversicaLiveChatManychatQualifiedIntercom
Oct 202556%32.5%3.4%7.2%0.64%0.29%0%
Nov 202557.1%32.5%3.4%5.9%0.79%0.24%0.01%
Dec 202562.2%29.3%3%4.3%0.87%0.32%0.01%
Jan 202661.7%29.6%3.2%4.3%0.86%0.26%0.01%
Feb 202652.8%30.5%3.3%12.2%0.89%0.27%0.01%
Mar 202662.1%22.8%2.9%11%0.8%0.38%0.02%
Apr 202665.6%26.2%3.2%3.7%0.75%0.51%0.04%
May 202661.5%28.8%2.9%5.2%1%0.57%0.03%
Jun 202658.9%27.6%4.3%7.4%0.99%0.82%0.02%
Jul 202660.2%28.4%4.3%5%1.2%0.84%0%
Aug 202663.1%25%3.2%6.4%1.1%1.1%0.02%
Sep 202662.8%29.8%3.1%2.2%1.1%1.1%0.02%

  1. 1.Tidio

    62.8%

    Held 1st. 28.4K estimated branded searches, 0% vs prior month. Share -0.4 points.

  2. 2.Landbot

    29.8%

    Held 2nd. 13.5K estimated branded searches, +19.8% vs prior month. Share +4.8 points.

  3. 3.Conversica

    3.1%

    Moved from 4th to 3rd. 1.4K estimated branded searches, -3.5% vs prior month. Share -0.1 points.

  4. 4.LiveChat

    2.2%

    Moved from 3rd to 4th. 1K estimated branded searches, -65.5% vs prior month. Share -4.2 points.

  5. 5.Manychat

    1.1%

    Moved from 6th to 5th. 480 estimated branded searches, 0% vs prior month. Share 0 points.

  6. 6.Qualified

    1.1%

    Moved from 5th to 6th. 480 estimated branded searches, -2% vs prior month. Share 0 points.

  7. 7.Intercom

    0.02%

    Held 7th. 10 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between LiveChat and its closest rivals

Every comparison with LiveChat

15 comparisons

How has branded search demand for LiveChat changed worldwide over the last 12 months?

4 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for LiveChat worldwide fell from 6.6K to 1K.
  • Across the 12 months ending September 2026, LiveChat’s share of searches among conversational marketing platforms worldwide decreased from 7.2% to 2.2%.
  • Across the 12 months ending September 2026, LiveChat’s share of searches among conversational marketing platforms worldwide peaked at 12.2% in February 2026 and was lowest at 2.2% in September 2026.
  • Across the 12 months ending September 2026, LiveChat fell from 3rd to 4th among conversational marketing platforms worldwide.

How did search popularity change for conversational marketing platforms worldwide in September 2026?

6 changes

  1. In September 2026, Landbot gained share of searches among conversational marketing platforms worldwide, from 25% to 29.8%.

  2. In September 2026, LiveChat lost share of searches among conversational marketing platforms worldwide, from 6.4% to 2.2%.

  3. Conversica’s share of searches among conversational marketing platforms worldwide has lost ground for 3 months in a row, from 4.3% to 3.1% in September 2026.

  4. In September 2026, Manychat rose from 6th to 5th among conversational marketing platforms worldwide.

  5. In September 2026, Qualified fell from 5th to 6th among conversational marketing platforms worldwide.

  6. Estimated monthly branded searches for Tidio worldwide fell 44.7% over 12 measured months, from 51.4K to 28.4K in September 2026.

How are LiveChat’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using LiveChat’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • livechat software

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How the Brand Demand Index is measured

Where does LiveChat compete?

LiveChat is ranked in three competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Chatbot builders9th of 100.12%Show ranking
Live chat platforms7th of 90.23%Show ranking
Conversational marketing platforms4th of 72.2%Shown above
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Is LiveChat your brand?

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