incident.io vs Jira Service Management:Which is more popular?
In September 2026, Jira Service Management had more branded searches than incident.io among incident management platforms in New Zealand. Jira Service Management had about 170 branded searches, while incident.io had 20. Jira Service Management made up 5% of all incident management platform searches we track, and incident.io accounted for 0.59%. When we asked ChatGPT and Google AI Overviews about incident management platforms, Jira Service Management appeared in three of the five answers and incident.io in two. incident.io was mentioned before Jira Service Management in two out of three answers that named either.
Who do people search for more?
Jira Service Management, about 9 searches for every 1 for incident.io
Who does AI mention more?
Jira Service Management, mentioned in 3 of 5 answers, incident.io in 2
Who does AI recommend more?
incident.io, named ahead of Jira Service Management in 2 of 3 answers
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Top incident management platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Jira Service Management was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. incident.io was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. incident.io was listed before Jira Service Management in two out of three answers that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
PagerDuty5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Jira Service Management3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
SiteApp Pro2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
ecoPortal2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Rootly2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers- incident.io2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
FireHydrant0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Squadcast0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about incident management platforms
5 answers
Asked ChatGPT
“Which incident management platform should I use in New Zealand?”
Asked ChatGPT
“What are the best incident management platforms in New Zealand?”
Asked ChatGPT
“What's the best incident management platform in New Zealand for a service outage?”
Searched Google, AI Overview
“incident management platforms”
Searched Google, AI Overview
“service outage software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is incident.io or Jira Service Management more popular in search?
This chart shows how often people search Google for incident.io and Jira Service Management by name. Each line represents a brand's share of searches for all eight incident management platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Jira Service Management, incident.io. The figures are in the table below the chart.
View monthly share of searches table
| Month | SiteApp Pro | ecoPortal | FireHydrant | PagerDuty | Jira Service Management | Rootly | Squadcast | incident.io |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 26.2% | 26.2% | 26.2% | 11.6% | 5.1% | 1.5% | 2.1% | 1.2% |
| Nov 2025 | 25.4% | 28.8% | 25.4% | 11.2% | 4.9% | 2% | 1.4% | 0.86% |
| Dec 2025 | 21.7% | 26.5% | 32.4% | 11.8% | 4% | 1.8% | 1.1% | 0.74% |
| Jan 2026 | 24.7% | 24.7% | 30.2% | 11% | 4.8% | 3.1% | 1% | 0.34% |
| Feb 2026 | 26.8% | 26.8% | 26.8% | 11.9% | 5.2% | 0.91% | 1.2% | 0.3% |
| Mar 2026 | 27.3% | 27.3% | 24% | 13.1% | 4.6% | 1.9% | 0.82% | 0.82% |
| Apr 2026 | 28.4% | 23.2% | 28.4% | 12.6% | 4.5% | 1.3% | 0.97% | 0.65% |
| May 2026 | 30% | 24.6% | 24.6% | 13.3% | 4.8% | 1.4% | 0.68% | 0.68% |
| Jun 2026 | 29.1% | 25.6% | 25.6% | 11.3% | 6.1% | 1.2% | 0.58% | 0.58% |
| Jul 2026 | 30.5% | 26.8% | 26.8% | 9.8% | 4.3% | 1.2% | 0.3% | 0.3% |
| Aug 2026 | 31.2% | 22.4% | 27.4% | 10% | 6.5% | 1.2% | 0.62% | 0.62% |
| Sep 2026 | 29.4% | 25.9% | 25.9% | 11.5% | 5% | 0.88% | 0.88% | 0.59% |
How has the incident.io and Jira Service Management comparison changed over the last 12 months?
3 findings
- Jira Service Management was ahead of incident.io in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, incident.io’s share of searches among incident management platforms in New Zealand moved from 1.2% to 0.59%, and its estimated monthly branded searches moved from 40 to 20.
- Across the 12 months ending September 2026, Jira Service Management’s share of searches among incident management platforms in New Zealand moved from 5.1% to 5%, and its estimated monthly branded searches held steady at 170.
How did search popularity change for New Zealand incident management platforms in September 2026?
2 changes
In September 2026, Jira Service Management lost share of searches among incident management platforms in New Zealand, from 6.5% to 5%.
In September 2026, incident.io fell from 7th to 8th among incident management platforms in New Zealand.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using incident.io’s and Jira Service Management’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
incident.io
1 branded search term
- incidentio
Jira Service Management
2 branded search terms
- jira service management
- jiraservicemanagement
Other head-to-heads among incident management platforms
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