Crisp vs Help Scout:Which is more popular?
In September 2026, Help Scout had more branded searches than Crisp among customer support platforms in New Zealand. Help Scout had about 110 branded searches, while Crisp had 0. Help Scout made up 4.9% of all customer support platform searches we track, and Crisp accounted for 0%. When we asked ChatGPT and Google AI Overviews about customer support platforms, neither Crisp nor Help Scout appeared in any of the four answers.
Who do people search for more?
Help Scout, the only one of the two with measured searches
Who does AI mention more?
Both were mentioned in 0 of 4 answers.
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Top customer support platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and one Google AI Overview, neither Crisp nor Help Scout showed up in any of the four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Zendesk4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Freshdesk4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Zoho Desk3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Gorgias3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Intercom3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers- Help Scout0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Tidio0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Crisp0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
See every answer about customer support platforms
4 answers
Asked ChatGPT
“Which customer support platform should I use in New Zealand?”
Asked ChatGPT
“What are the best customer support platforms in New Zealand?”
Asked ChatGPT
“What's the best customer support platform in New Zealand for a growing service team?”
Searched Google, AI Overview
“customer support platforms”
Google showed no AI Overview for this search.
Searched Google, AI Overview
“help desk software nz”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Crisp or Help Scout more popular in search?
This chart shows how often people search Google for Crisp and Help Scout by name. Each line represents a brand's share of searches for all eight customer support platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Help Scout, Crisp. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Zoho Desk | Freshdesk | Gorgias | Help Scout | Tidio | Intercom | Crisp |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 48% | 14% | 14% | 11.5% | 6.1% | 6.1% | 0.36% | 0% |
| Nov 2025 | 42.3% | 13% | 15.9% | 15.9% | 6.9% | 5.7% | 0.41% | 0% |
| Dec 2025 | 42.9% | 15.1% | 15.1% | 15.1% | 6.6% | 4.2% | 0.47% | 0.47% |
| Jan 2026 | 43.8% | 13.6% | 13.6% | 16.6% | 4.7% | 7.2% | 0% | 0.43% |
| Feb 2026 | 43.6% | 13.3% | 13.3% | 16.2% | 4.6% | 8.7% | 0.41% | 0% |
| Mar 2026 | 41.1% | 15.4% | 15.4% | 15.4% | 5.5% | 6.7% | 0.4% | 0% |
| Apr 2026 | 34.7% | 15% | 12.2% | 22.5% | 6.6% | 8% | 0.47% | 0.47% |
| May 2026 | 45.2% | 14% | 11.4% | 17.1% | 3.9% | 7.5% | 0.44% | 0.44% |
| Jun 2026 | 43.6% | 13.7% | 13.7% | 16.7% | 6% | 6% | 0.43% | 0% |
| Jul 2026 | 44.3% | 12.8% | 12.8% | 19.2% | 5.4% | 4.4% | 0.49% | 0.49% |
| Aug 2026 | 42.6% | 13.5% | 13.5% | 20.3% | 5.9% | 3.8% | 0.42% | 0% |
| Sep 2026 | 44.9% | 17.3% | 14.2% | 14.2% | 4.9% | 4% | 0.44% | 0% |
How has the Crisp and Help Scout comparison changed over the last 12 months?
3 findings
- Help Scout was ahead of Crisp in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Crisp’s share of searches among customer support platforms in New Zealand held steady at 0%, and its estimated monthly branded searches held steady at 0.
- Across the 12 months ending September 2026, Help Scout’s share of searches among customer support platforms in New Zealand moved from 6.1% to 4.9%, and its estimated monthly branded searches moved from 170 to 110.
How did search popularity change for New Zealand customer support platforms in September 2026?
1 change
In September 2026, Help Scout lost share of searches among customer support platforms in New Zealand, from 5.9% to 4.9%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Crisp’s and Help Scout’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Crisp
1 branded search term
- crisp customer support
Help Scout
1 branded search term
- helpscout
Other head-to-heads among customer support platforms
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