Freshdesk vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Freshdesk among customer support platforms in New Zealand. Zendesk had about 1,010 branded searches, while Freshdesk had 320. Zendesk made up 44.9% of all customer support platform searches we track, and Freshdesk accounted for 14.2%. When we asked ChatGPT and Google AI Overviews about customer support platforms, both Freshdesk and Zendesk appeared in all four answers. Freshdesk and Zendesk were each mentioned first in two of the four answers.
Who do people search for more?
Zendesk, about 3 searches for every 1 for Freshdesk
Who does AI mention more?
Both are mentioned in every answer we collected.
Who does AI recommend more?
Each is named first in 2 of 4 answers.
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Top customer support platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and one Google AI Overview, both Freshdesk and Zendesk showed up in all four answers. Freshdesk and Zendesk were each listed first in two of the four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Zendesk4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Freshdesk4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Zoho Desk3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Gorgias3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Intercom3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Help Scout0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Tidio0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Crisp0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
See every answer about customer support platforms
4 answers
Asked ChatGPT
“Which customer support platform should I use in New Zealand?”
Asked ChatGPT
“What are the best customer support platforms in New Zealand?”
Asked ChatGPT
“What's the best customer support platform in New Zealand for a growing service team?”
Searched Google, AI Overview
“customer support platforms”
Google showed no AI Overview for this search.
Searched Google, AI Overview
“help desk software nz”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Freshdesk or Zendesk more popular in search?
This chart shows how often people search Google for Freshdesk and Zendesk by name. Each line represents a brand's share of searches for all eight customer support platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Zendesk, Freshdesk. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Zoho Desk | Freshdesk | Gorgias | Help Scout | Tidio | Intercom | Crisp |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 48% | 14% | 14% | 11.5% | 6.1% | 6.1% | 0.36% | 0% |
| Nov 2025 | 42.3% | 13% | 15.9% | 15.9% | 6.9% | 5.7% | 0.41% | 0% |
| Dec 2025 | 42.9% | 15.1% | 15.1% | 15.1% | 6.6% | 4.2% | 0.47% | 0.47% |
| Jan 2026 | 43.8% | 13.6% | 13.6% | 16.6% | 4.7% | 7.2% | 0% | 0.43% |
| Feb 2026 | 43.6% | 13.3% | 13.3% | 16.2% | 4.6% | 8.7% | 0.41% | 0% |
| Mar 2026 | 41.1% | 15.4% | 15.4% | 15.4% | 5.5% | 6.7% | 0.4% | 0% |
| Apr 2026 | 34.7% | 15% | 12.2% | 22.5% | 6.6% | 8% | 0.47% | 0.47% |
| May 2026 | 45.2% | 14% | 11.4% | 17.1% | 3.9% | 7.5% | 0.44% | 0.44% |
| Jun 2026 | 43.6% | 13.7% | 13.7% | 16.7% | 6% | 6% | 0.43% | 0% |
| Jul 2026 | 44.3% | 12.8% | 12.8% | 19.2% | 5.4% | 4.4% | 0.49% | 0.49% |
| Aug 2026 | 42.6% | 13.5% | 13.5% | 20.3% | 5.9% | 3.8% | 0.42% | 0% |
| Sep 2026 | 44.9% | 17.3% | 14.2% | 14.2% | 4.9% | 4% | 0.44% | 0% |
How has the Freshdesk and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Freshdesk in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Freshdesk’s share of searches among customer support platforms in New Zealand moved from 14% to 14.2%, and its estimated monthly branded searches moved from 390 to 320.
- Across the 12 months ending September 2026, Zendesk’s share of searches among customer support platforms in New Zealand moved from 48% to 44.9%, and its estimated monthly branded searches moved from 1.3K to 1K.
How did search popularity change for New Zealand customer support platforms in September 2026?
3 changes
In September 2026, Zoho Desk overtook Gorgias and Freshdesk to rank 2nd among customer support platforms in New Zealand, with 17.3% of the searches.
In September 2026, Zendesk gained share of searches among customer support platforms in New Zealand, from 42.6% to 44.9%.
In September 2026, Freshdesk gained share of searches among customer support platforms in New Zealand, from 13.5% to 14.2%.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Freshdesk’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among customer support platforms
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