FireHydrant vs Jira Service Management:Which is more popular in New Zealand?
In October 2026, FireHydrant had more branded searches than Jira Service Management among incident management platforms in New Zealand. FireHydrant had about 880 branded searches, while Jira Service Management had 210. FireHydrant made up 28.4% of all incident management platform searches we track, and Jira Service Management accounted for 6.8%. When we asked ChatGPT and Google AI Overviews about incident management platforms, Jira Service Management appeared in three of the five answers and FireHydrant in none.
Who do people search for more?
FireHydrant, about 4 searches for every 1 for Jira Service Management
Who does AI mention more?
Jira Service Management, mentioned in 3 of 5 answers, FireHydrant in 0
Who does AI recommend more?
Jira Service Management, the only one of the two named
Follow FireHydrant vs Jira Service Management and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Top incident management platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Jira Service Management was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. FireHydrant did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
PagerDuty5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Jira Service Management3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
SiteApp Pro2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
ecoPortal2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Rootly2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
incident.io2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers- FireHydrant0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Squadcast0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about incident management platforms
5 answers
Asked ChatGPT
“Which incident management platform should I use in New Zealand?”
Asked ChatGPT
“What are the best incident management platforms in New Zealand?”
Asked ChatGPT
“What's the best incident management platform in New Zealand for a service outage?”
Searched Google, AI Overview
“incident management platforms”
Searched Google, AI Overview
“service outage software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is FireHydrant or Jira Service Management more popular in search?
This chart shows how often people search Google for FireHydrant and Jira Service Management by name. Each line represents a brand's share of searches for all eight incident management platforms we track, month by month, from searches in New Zealand.
Share of searches by month for FireHydrant, Jira Service Management. The figures are in the table below the chart.
View monthly share of searches table
| Month | FireHydrant | SiteApp Pro | ecoPortal | PagerDuty | Jira Service Management | Rootly | incident.io | Squadcast |
|---|---|---|---|---|---|---|---|---|
| Nov 2025 | 25.4% | 25.4% | 28.8% | 11.2% | 4.9% | 2% | 0.86% | 1.4% |
| Dec 2025 | 32.4% | 21.7% | 26.5% | 11.8% | 4% | 1.8% | 0.74% | 1.1% |
| Jan 2026 | 30.2% | 24.7% | 24.7% | 11% | 4.8% | 3.1% | 0.34% | 1% |
| Feb 2026 | 26.8% | 26.8% | 26.8% | 11.9% | 5.2% | 0.91% | 0.3% | 1.2% |
| Mar 2026 | 24% | 27.3% | 27.3% | 13.1% | 4.6% | 1.9% | 0.82% | 0.82% |
| Apr 2026 | 28.4% | 28.4% | 23.2% | 12.6% | 4.5% | 1.3% | 0.65% | 0.97% |
| May 2026 | 24.6% | 30% | 24.6% | 13.3% | 4.8% | 1.4% | 0.68% | 0.68% |
| Jun 2026 | 25.6% | 29.1% | 25.6% | 11.3% | 6.1% | 1.2% | 0.58% | 0.58% |
| Jul 2026 | 26.8% | 30.5% | 26.8% | 9.8% | 4.3% | 1.2% | 0.3% | 0.3% |
| Aug 2026 | 27.4% | 31.2% | 22.4% | 10% | 6.5% | 1.2% | 0.62% | 0.62% |
| Sep 2026 | 25.9% | 29.4% | 25.9% | 11.5% | 5% | 0.88% | 0.59% | 0.88% |
| Oct 2026 | 28.4% | 28.4% | 23.2% | 10.3% | 6.8% | 1.3% | 0.97% | 0.65% |
How has branded search for FireHydrant and Jira Service Management changed in New Zealand over the last 12 months?
3 findings
- FireHydrant was ahead of Jira Service Management in every measured month of the 12 months ending October 2026.
- Across the 12 months ending October 2026, FireHydrant’s share of searches among incident management platforms in New Zealand moved from 25.4% to 28.4%, and its estimated monthly branded searches held steady at 880.
- Across the 12 months ending October 2026, Jira Service Management’s share of searches among incident management platforms in New Zealand moved from 4.9% to 6.8%, and its estimated monthly branded searches moved from 170 to 210.
How did search popularity change for New Zealand incident management platforms in October 2026?
2 changes
In October 2026, FireHydrant overtook SiteApp Pro and ecoPortal to become the leader among incident management platforms in New Zealand, with 28.4% of the searches.
In October 2026, Jira Service Management gained share of searches among incident management platforms in New Zealand, from 5% to 6.8%.
How are FireHydrant’s and Jira Service Management’s branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using FireHydrant’s and Jira Service Management’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
FireHydrant
1 branded search term
- firehydrant
Jira Service Management
2 branded search terms
- jira service management
- jiraservicemanagement
Other head-to-heads among incident management platforms
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.