SysAid vs TOPdesk:Which is more popular by branded search?
In August 2026, TOPdesk had more branded searches than SysAid among IT service management platforms worldwide. TOPdesk was estimated to have 27.3K branded searches compared to SysAid’s 6.6K, and held a 24% Share of Search versus SysAid’s 5.8%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
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Which is more popular in search, SysAid or TOPdesk?
Compare services and tools used to coordinate IT support and service requests. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for TOPdesk, SysAid. The figures are in the table below the chart.
View monthly share of search table
| Month | Freshservice | Jira Service Management | TOPdesk | ManageEngine ServiceDesk Plus | SysAid |
|---|---|---|---|---|---|
| Oct 2025 | 29.2% | 29.5% | 23.6% | 10.5% | 7.1% |
| Nov 2025 | 25.3% | 31.1% | 25% | 11.1% | 7.5% |
| Dec 2025 | 28.8% | 29.4% | 23.4% | 11.4% | 7% |
| Jan 2026 | 29.6% | 29.9% | 24% | 10.6% | 5.9% |
| Feb 2026 | 25.9% | 31.9% | 25.7% | 10.2% | 6.3% |
| Mar 2026 | 29.3% | 29.6% | 23.7% | 11.6% | 5.8% |
| Apr 2026 | 31.3% | 30.4% | 20.8% | 12.4% | 5.1% |
| May 2026 | 31.2% | 30.4% | 20.7% | 12.6% | 5.1% |
| Jun 2026 | 30.5% | 29.8% | 24.8% | 9.9% | 5% |
| Jul 2026 | 28% | 32.5% | 22.9% | 11.1% | 5.6% |
| Aug 2026 | 29.4% | 29.2% | 24% | 11.6% | 5.8% |
| Sep 2026 | — | — | — | — | — |
How has the SysAid and TOPdesk comparison changed over the last 12 months?
3 findings
- TOPdesk was ahead of SysAid in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, SysAid’s estimated Share of Search among IT service management platforms worldwide moved from 7.1% to 5.8%, and its estimated monthly branded searches moved from 10K to 6.6K.
- Across the 11 months ending August 2026, TOPdesk’s estimated Share of Search among IT service management platforms worldwide moved from 23.6% to 24%, and its estimated monthly branded searches moved from 33.3K to 27.3K.
How did search popularity change for IT service management platforms worldwide in August 2026?
2 changes
In August 2026, TOPdesk gained estimated Share of Search among IT service management platforms worldwide, from 22.9% to 24%.
Estimated monthly branded searches for SysAid worldwide fell 33.6% over 11 measured months, from 10K to 6.6K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using SysAid’s and TOPdesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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