Help Scout vs Missive:Which is more popular?
In September 2026, Help Scout had more branded searches than Missive among shared inbox platforms worldwide. Help Scout had about 19,100 branded searches, while Missive had 2,450. Help Scout made up 71% of all shared inbox platform searches we track, and Missive accounted for 9.1%. When we asked ChatGPT and Google AI Overviews about shared inbox platforms, both Help Scout and Missive appeared in all five answers. Missive was mentioned before Help Scout in three out of five answers.
Who do people search for more?
Help Scout, about 8 searches for every 1 for Missive
Who does AI mention more?
Both are mentioned in every answer we collected.
Who does AI recommend more?
Missive, named ahead of Help Scout in 3 of 5 answers
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Top shared inbox platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, both Help Scout and Missive showed up in all five answers. Missive was listed before Help Scout in three of them.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Help Scout5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Missive5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Front5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Hiver3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Gmelius0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Helpwise0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about shared inbox platforms
5 answers
Asked ChatGPT
“Which shared inbox platform should I use?”
Asked ChatGPT
“What are the best shared inbox platforms?”
Asked ChatGPT
“What's the best shared inbox platform for a small support team?”
Searched Google, AI Overview
“shared inbox software”
Searched Google, AI Overview
“shared inbox tools”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Help Scout or Missive more popular in search?
This chart shows how often people search Google for Help Scout and Missive by name. Each line represents a brand's share of searches for all six shared inbox platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Help Scout, Missive. The figures are in the table below the chart.
View monthly share of searches table
| Month | Help Scout | Missive | Front | Gmelius | Helpwise | Hiver |
|---|---|---|---|---|---|---|
| Oct 2025 | 79.2% | 3.7% | 4.8% | 8.7% | 3.1% | 0.54% |
| Nov 2025 | 72.1% | 5% | 6.4% | 11.7% | 4.2% | 0.67% |
| Dec 2025 | 70.4% | 4.1% | 7.6% | 11.9% | 4.9% | 1.1% |
| Jan 2026 | 69.5% | 3.2% | 7.7% | 12.5% | 5.8% | 1.3% |
| Feb 2026 | 67.2% | 5% | 7.3% | 12% | 6.9% | 1.6% |
| Mar 2026 | 65.6% | 7% | 8.9% | 11.2% | 5.6% | 1.7% |
| Apr 2026 | 67.1% | 7.2% | 7.4% | 13.3% | 3.8% | 1.1% |
| May 2026 | 63.9% | 10.2% | 8.2% | 10.6% | 5.4% | 1.7% |
| Jun 2026 | 66.5% | 7% | 5.7% | 15.7% | 3.8% | 1.3% |
| Jul 2026 | 68.5% | 9% | 7.2% | 8.9% | 4.9% | 1.5% |
| Aug 2026 | 76.6% | 6.4% | 6.6% | 5.6% | 3.4% | 1.3% |
| Sep 2026 | 71% | 9.1% | 7.4% | 6.2% | 4.9% | 1.3% |
How has the Help Scout and Missive comparison changed over the last 12 months?
3 findings
- Help Scout was ahead of Missive in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Help Scout’s share of searches among shared inbox platforms worldwide moved from 79.2% to 71%, and its estimated monthly branded searches moved from 41.4K to 19.1K.
- Across the 12 months ending September 2026, Missive’s share of searches among shared inbox platforms worldwide moved from 3.7% to 9.1%, and its estimated monthly branded searches moved from 1.9K to 2.5K.
How did search popularity change for shared inbox platforms worldwide in September 2026?
2 changes
In September 2026, Missive overtook Front to rank 2nd among shared inbox platforms worldwide, with 9.1% of the searches.
In September 2026, Help Scout lost share of searches among shared inbox platforms worldwide, from 76.6% to 71%.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Help Scout’s and Missive’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Help Scout
2 branded search terms
- help scout beacon
- helpscout
Missive
2 branded search terms
- missive app
- missive shared inbox
Other head-to-heads among shared inbox platforms
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