Brandwave

Customer journey analytics:Which brands are most popular in search?

In August 2026, CSG was the most searched among customer journey analytics worldwide, with an estimated 165K branded searches and 60.7% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. CSG60.7%
  2. Pointillist22.3%
  3. Adobe Workfront10.3%
  4. Thunderhead6.7%
  5. ClickFox0.05%

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Share of SearchLeaderboard

Compare the platforms that map customer journeys. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among customer journey analytics worldwide, by month

Share of Search by month for CSG, Pointillist, Adobe Workfront, Thunderhead. The figures are in the table below the chart.

View monthly share of search table
MonthCSGPointillistAdobe WorkfrontThunderheadClickFox
Oct 202573.1%14.7%7.8%4.4%0.03%
Nov 202566.4%20%8.7%4.9%0.05%
Dec 202565.7%19.8%8.6%5.9%0.05%
Jan 202678.8%13%5.6%2.6%0.03%
Feb 202678.5%12.9%6%2.6%0.03%
Mar 202661.3%22.6%10.5%5.5%0.04%
Apr 202658.4%26.3%10%5.3%0.04%
May 202657.9%25.9%9.8%6.3%0.04%
Jun 202660.5%22.2%11.8%5.4%0.06%
Jul 202659.4%21.8%12.3%6.5%0.06%
Aug 202660.7%22.3%10.3%6.7%0.05%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.CSG

    60.7%

    Held 1st. 165K estimated branded searches, +22.2% vs prior month. Share +1.4 points.

  2. 2.Pointillist

    22.3%

    Held 2nd. 60.5K estimated branded searches, +22.2% vs prior month. Share +0.5 points.

  3. Held 3rd. 28K estimated branded searches, 0% vs prior month. Share -2 points.

  4. Held 4th. 18.1K estimated branded searches, +22.3% vs prior month. Share +0.2 points.

  5. 5.ClickFox

    0.05%

    Held 5th. 140 estimated branded searches, 0% vs prior month. Share 0 points.

Compare search popularity between leading brands

Which brand is most popular in search among customer journey analytics worldwide?

In August 2026, CSG was the most searched among customer journey analytics worldwide, with an estimated 165K branded searches and 60.7% estimated Share of Search within this set. Pointillist is in 2nd place, 38.5 percentage points behind at 22.3% Share of Search.

Global customer journey analytics, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
CSG73.1% → 60.7%78.8%Jan 202657.9%May 20261st
Pointillist14.7% → 22.3%26.3%Apr 202612.9%Feb 20262nd
Adobe Workfront7.8% → 10.3%12.3%Jul 20265.6%Jan 20263rd
Thunderhead4.4% → 6.7%6.7%Aug 20262.6%Feb 20264th
ClickFox0.03% → 0.05%0.06%Jun 20260.03%Feb 20265th

Each finding as a sentence

  • Across the 11 months ending August 2026, CSG’s estimated Share of Search among customer journey analytics worldwide decreased from 73.1% to 60.7%.
  • Across the 11 months ending August 2026, Pointillist’s estimated Share of Search among customer journey analytics worldwide increased from 14.7% to 22.3%.
  • Across the 11 months ending August 2026, Adobe Workfront’s estimated Share of Search among customer journey analytics worldwide increased from 7.8% to 10.3%.
  • Across the 11 months ending August 2026, Thunderhead’s estimated Share of Search among customer journey analytics worldwide increased from 4.4% to 6.7%.
  • Across the 11 months ending August 2026, CSG’s estimated Share of Search among customer journey analytics worldwide peaked at 78.8% in January 2026 and was lowest at 57.9% in May 2026.
  • Across the 11 months ending August 2026, Pointillist’s estimated Share of Search among customer journey analytics worldwide peaked at 26.3% in April 2026 and was lowest at 12.9% in February 2026.
  • Across the 11 months ending August 2026, Adobe Workfront’s estimated Share of Search among customer journey analytics worldwide peaked at 12.3% in July 2026 and was lowest at 5.6% in January 2026.
  • Across the 11 months ending August 2026, Thunderhead’s estimated Share of Search among customer journey analytics worldwide peaked at 6.7% in August 2026 and was lowest at 2.6% in February 2026.
  • Across the 11 months ending August 2026, ClickFox held steady: its estimated Share of Search among customer journey analytics worldwide moved less than 0.5 percentage points.

How did search popularity change for customer journey analytics worldwide in August 2026?

  1. In August 2026, CSG gained estimated Share of Search among customer journey analytics worldwide, from 59.4% to 60.7%.

  2. In August 2026, Pointillist gained estimated Share of Search among customer journey analytics worldwide, from 21.8% to 22.3%.

  3. In August 2026, Adobe Workfront lost estimated Share of Search among customer journey analytics worldwide, from 12.3% to 10.3%.

  4. Estimated monthly branded searches for Thunderhead worldwide fell 18.5% over 11 measured months, from 22.2K to 18.1K in August 2026.

  5. Estimated monthly branded searches for ClickFox worldwide fell 17.6% over 11 measured months, from 170 to 140 in August 2026.

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