Brandwave

How popular isZoom Phone?

In September 2026, people searched for Zoom Phone by name about 27,100 times worldwide, an 18.1% decrease from the previous year. These searches made up 3.9% of all global VoIP provider searches, placing Zoom Phone sixth out of seven providers. When we asked both ChatGPT and Google AI Overviews about VoIP providers, Zoom Phone appeared in all answers and was the second most recommended of the seven.

Search and AI answers in September 2026

Zoom Phone is the sixth most searched of 7 competitors and the second most recommended in AI answers.

  1. 8x8Share of searches 33.7%Mentioned in 1 of 4 AI answersPlace in AI recommendations 6th
  2. RingCentralShare of searches 25.5%Mentioned in 4 of 4 AI answersPlace in AI recommendations 1st
  3. DialpadShare of searches 13%Mentioned in 1 of 4 AI answersPlace in AI recommendations 5th
  4. OomaShare of searches 13%Mentioned in 4 of 4 AI answersPlace in AI recommendations 4th
  5. Zoom PhoneShare of searches 3.9%Mentioned in 4 of 4 AI answersPlace in AI recommendations 2nd

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Top VoIP providers in ChatGPT and Google AI Overviews

In three ChatGPT questions and one Google AI Overview, Zoom Phone appeared in all four answers. Zoom Phone is the second most recommended of the seven.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. RingCentral1st
  2. Zoom Phone2nd
  3. Nextiva3rd
  4. Ooma4th
  5. Dialpad5th
  6. 8x86th
  7. Vonage–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • RingCentral4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Ooma4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Zoom Phone4 of 4Named in 3 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • Nextiva3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
  • 8x81 of 4Named in 1 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Dialpad1 of 4Named in 1 of 3 ChatGPT answersNamed in 0 of 1 Google answers
  • Vonage0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers

See every answer about VoIP providers

4 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Which VoIP providers compete with Zoom Phone?

Zoom Phone against VoIP providers worldwide, by month

Share of searches by month for 8x8, RingCentral, Dialpad, Ooma, Vonage, Zoom Phone. The figures are in the table below the chart.

View monthly share of searches table
Month8x8RingCentralDialpadOomaVonageZoom PhoneNextiva
Oct 202536.2%27.3%11.4%9.4%11.4%4.2%0.13%
Nov 202535.4%26.8%11.2%11.2%11.2%4.1%0.13%
Dec 202531.7%28.3%11.8%11.8%11.8%4.3%0.14%
Jan 202631.7%29.2%12.3%10%12.2%4.5%0.14%
Feb 202634.9%26.8%11.1%11%11%4.9%0.15%
Mar 202632.4%28.9%12.1%9.9%12.1%4.4%0.13%
Apr 202632.4%29.9%12.5%10.2%10.2%4.6%0.14%
May 202631.2%28.4%11.7%11.7%11.7%5.2%0.16%
Jun 202622.6%30.8%15.5%12.7%12.7%5.7%0.15%
Jul 202618.8%31.1%15.7%15.7%12.8%5.7%0.15%
Aug 202626.4%29.3%12%14.7%12%5.4%0.16%
Sep 202633.7%25.5%13%13%10.7%3.9%0.13%

  1. 1.8x8

    33.7%

    Moved from 2nd to 1st. 234K estimated branded searches, +44.4% vs prior month. Share +7.3 points.

  2. 2.RingCentral

    25.5%

    Moved from 1st to 2nd. 177K estimated branded searches, -1.5% vs prior month. Share -3.7 points.

  3. 3.Dialpad

    13%

    Moved from 4th to 3rd. 90.5K estimated branded searches, +22.3% vs prior month. Share +1 points.

  4. 4.Ooma

    13%

    Moved from 3rd to 4th. 90.5K estimated branded searches, 0% vs prior month. Share -1.7 points.

  5. 5.Vonage

    10.7%

    Held 5th. 74K estimated branded searches, 0% vs prior month. Share -1.4 points.

  6. 6.Zoom Phone

    3.9%

    Held 6th. 27.1K estimated branded searches, -18.1% vs prior month. Share -1.5 points.

  7. 7.Nextiva

    0.13%

    Held 7th. 880 estimated branded searches, -12% vs prior month. Share 0 points.

Compare popularity between Zoom Phone and its closest rivals

Every comparison with Zoom Phone

10 comparisons

How has branded search demand for Zoom Phone changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Zoom Phone worldwide fell from 33.1K to 27.1K.
  • Across the 12 months ending September 2026, Zoom Phone’s share of searches among VoIP providers worldwide peaked at 5.7% in July 2026 and was lowest at 3.9% in September 2026.

How did search popularity change for VoIP providers worldwide in September 2026?

6 changes

  1. In September 2026, 8x8 overtook RingCentral to become the leader among VoIP providers worldwide, with 33.7% of the searches.

  2. In September 2026, Dialpad overtook Ooma to rank 3rd among VoIP providers worldwide, with 13% of the searches.

  3. In September 2026, RingCentral lost share of searches among VoIP providers worldwide, from 29.3% to 25.5%.

  4. In September 2026, Ooma lost share of searches among VoIP providers worldwide, from 14.7% to 13%.

  5. In September 2026, Zoom Phone lost share of searches among VoIP providers worldwide, from 5.4% to 3.9%.

  6. In September 2026, Vonage lost share of searches among VoIP providers worldwide, from 12% to 10.7%.

How are Zoom Phone’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Zoom Phone’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • zoom phone

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How the Brand Demand Index is measured

Where does Zoom Phone compete?

Zoom Phone is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Business phone systems9th of 93.9%Show ranking
VoIP providers6th of 73.9%Shown above
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Is Zoom Phone your brand?

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