Crisp vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Crisp among live chat platforms in New Zealand. Zendesk had about 1,010 branded searches, while Crisp had 10. Zendesk made up 83.5% of all live chat platform searches we track, and Crisp accounted for 0.83%. When we asked ChatGPT and Google AI Overviews about live chat platforms, Zendesk appeared in four of the five answers and Crisp in one. Zendesk was mentioned before Crisp in three out of four answers that named either.
Who do people search for more?
Zendesk, about 101 searches for every 1 for Crisp
Who does AI mention more?
Zendesk, mentioned in 4 of 5 answers, Crisp in 1
Who does AI recommend more?
Zendesk, named ahead of Crisp in 3 of 4 answers
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Top live chat platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Crisp was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Zendesk was listed before Crisp in three out of four answers that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Tidio5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Zendesk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
LiveChat3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Crisp1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Olark0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about live chat platforms
5 answers
Asked ChatGPT
“Which live chat platform should I use in New Zealand?”
Asked ChatGPT
“What are the best live chat platforms in New Zealand?”
Asked ChatGPT
“What's the best live chat platform in New Zealand for customer support?”
Searched Google, AI Overview
“website chat software”
Searched Google, AI Overview
“live chat for website”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Crisp or Zendesk more popular in search?
This chart shows how often people search Google for Crisp and Zendesk by name. Each line represents a brand's share of searches for all six live chat platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Zendesk, Crisp. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Tidio | tawk.to | LiveChat | Crisp | Olark |
|---|---|---|---|---|---|---|
| Oct 2025 | 81.2% | 10.3% | 5.5% | 1.2% | 0.61% | 1.2% |
| Nov 2025 | 78.2% | 10.5% | 5.3% | 1.5% | 1.5% | 3% |
| Dec 2025 | 81.3% | 8% | 6.3% | 1.8% | 1.8% | 0.89% |
| Jan 2026 | 76.3% | 12.6% | 6.7% | 1.5% | 2.2% | 0.74% |
| Feb 2026 | 73.9% | 14.8% | 6.3% | 2.8% | 1.4% | 0.7% |
| Mar 2026 | 78.8% | 12.9% | 3% | 3% | 0.76% | 1.5% |
| Apr 2026 | 70.5% | 16.2% | 6.7% | 2.9% | 1.9% | 1.9% |
| May 2026 | 77.4% | 12.8% | 5.3% | 2.3% | 0.75% | 1.5% |
| Jun 2026 | 76.7% | 10.5% | 6.8% | 3% | 1.5% | 1.5% |
| Jul 2026 | 79.6% | 8% | 6.2% | 2.7% | 1.8% | 1.8% |
| Aug 2026 | 80.8% | 7.2% | 5.6% | 3.2% | 1.6% | 1.6% |
| Sep 2026 | 83.5% | 7.4% | 5.8% | 1.7% | 0.83% | 0.83% |
How has the Crisp and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Crisp in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms in New Zealand moved from 0.61% to 0.83%, and its estimated monthly branded searches held steady at 10.
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand moved from 81.2% to 83.5%, and its estimated monthly branded searches moved from 1.3K to 1K.
How did search popularity change for New Zealand live chat platforms in September 2026?
2 changes
In September 2026, Zendesk gained share of searches among live chat platforms in New Zealand, from 80.8% to 83.5%.
In September 2026, Crisp lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Crisp’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among live chat platforms
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