How popular isManageEngine ServiceDesk Plus?
In September 2026, people searched for ManageEngine ServiceDesk Plus by name about 20 times in New Zealand, about the same as the previous year. These searches made up 0.94% of all New Zealand IT service management platform searches, placing ManageEngine ServiceDesk Plus fifth out of seven platforms. When we asked both ChatGPT and Google AI Overviews about IT service management platforms, ManageEngine ServiceDesk Plus appeared in four of the five answers and was the fifth most recommended of the seven.
ManageEngine ServiceDesk Plus is the fifth most searched of 7 competitors and the fifth most recommended in AI answers.
ServiceNowShare of searches 79.7%Mentioned in 4 of 5 AI answersPlace in AI recommendations 3rd
Jira Service ManagementShare of searches 8%Mentioned in 5 of 5 AI answersPlace in AI recommendations 2nd
FreshserviceShare of searches 7.5%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
HaloITSMShare of searches 2.4%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th
ManageEngine ServiceDesk PlusShare of searches 0.94%Mentioned in 4 of 5 AI answersPlace in AI recommendations 5th
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Top IT service management platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, ManageEngine ServiceDesk Plus was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. ManageEngine ServiceDesk Plus is the fifth most recommended of the seven.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Jira Service Management5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Freshservice5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- ServiceNow4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- HaloITSM4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- ManageEngine ServiceDesk Plus4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
SysAid0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
TOPdesk0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about IT service management platforms
5 answers
Asked ChatGPT
“Which IT service management platform should I use in New Zealand?”
Asked ChatGPT
“What are the best IT service management platforms in New Zealand?”
Asked ChatGPT
“What's the best IT service management platform in New Zealand for a service desk?”
Searched Google, AI Overview
“best service desk software”
Searched Google, AI Overview
“it support ticketing”
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Which IT service management platforms compete with ManageEngine ServiceDesk Plus?
Share of searches by month for ServiceNow, Jira Service Management, Freshservice, HaloITSM, ManageEngine ServiceDesk Plus. The figures are in the table below the chart.
View monthly share of searches table
| Month | ServiceNow | Jira Service Management | Freshservice | HaloITSM | ManageEngine ServiceDesk Plus | SysAid | TOPdesk |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 79.7% | 8.2% | 7.7% | 1.4% | 0.97% | 1.4% | 0.48% |
| Nov 2025 | 79.7% | 8.2% | 7.2% | 1.9% | 0.97% | 0.97% | 0.97% |
| Dec 2025 | 80.6% | 6.3% | 8.6% | 1.7% | 1.1% | 1.1% | 0.57% |
| Jan 2026 | 81.6% | 7% | 6.5% | 2.5% | 1% | 0.5% | 1% |
| Feb 2026 | 81.5% | 8.1% | 5.4% | 1.8% | 1.4% | 0.9% | 0.9% |
| Mar 2026 | 83.6% | 6.5% | 5.8% | 1.5% | 1.5% | 0.73% | 0.36% |
| Apr 2026 | 83.8% | 5.5% | 6.3% | 1.8% | 1.5% | 0.74% | 0.37% |
| May 2026 | 88.3% | 4% | 4.3% | 0.8% | 1.9% | 0.53% | 0.27% |
| Jun 2026 | 86.2% | 6.3% | 4.6% | 1.1% | 0.86% | 0.57% | 0.29% |
| Jul 2026 | 85.4% | 5.5% | 5.8% | 1.5% | 0.73% | 0.73% | 0.36% |
| Aug 2026 | 80.9% | 8.1% | 7.4% | 1.5% | 0.74% | 0.74% | 0.74% |
| Sep 2026 | 79.7% | 8% | 7.5% | 2.4% | 0.94% | 0.94% | 0.47% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 79.7% | 1.7K | -23.2% | -1.2 points | |
| 2, held 2nd | 8% | 170 | -22.7% | -0.1 points | |
| 3, held 3rd | 7.5% | 160 | -20% | +0.2 points | |
| 4, held 4th | 2.4% | 50 | +25% | +0.9 points | |
| 5, held 5th | 0.94% | 20 | 0% | +0.2 points | |
| 6, held 6th | 0.94% | 20 | 0% | +0.2 points | |
| 7, held 7th | 0.47% | 10 | -50% | -0.3 points |
79.7%
Held 1st. 1.7K estimated branded searches, -23.2% vs prior month. Share -1.2 points.
Held 2nd. 170 estimated branded searches, -22.7% vs prior month. Share -0.1 points.
7.5%
Held 3rd. 160 estimated branded searches, -20% vs prior month. Share +0.2 points.
4.
HaloITSM2.4%
Held 4th. 50 estimated branded searches, +25% vs prior month. Share +0.9 points.
Held 5th. 20 estimated branded searches, 0% vs prior month. Share +0.2 points.
6.
SysAid0.94%
Held 6th. 20 estimated branded searches, 0% vs prior month. Share +0.2 points.
7.
TOPdesk0.47%
Held 7th. 10 estimated branded searches, -50% vs prior month. Share -0.3 points.
Compare popularity between ManageEngine ServiceDesk Plus and its closest rivals
- ManageEngine ServiceDesk Plus vs Jira Service Management: compare popularity
- ManageEngine ServiceDesk Plus vs Freshservice: compare popularity
- ManageEngine ServiceDesk Plus vs HaloITSM: compare popularity
- ManageEngine ServiceDesk Plus vs SysAid: compare popularity
- ManageEngine ServiceDesk Plus vs TOPdesk: compare popularity
- Compare ManageEngine ServiceDesk Plus with any brand
How has branded search demand for ManageEngine ServiceDesk Plus changed in New Zealand over the last 12 months?
3 findings
- Across the 12 months ending September 2026, estimated monthly branded searches for ManageEngine ServiceDesk Plus in New Zealand held steady at 20.
- Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus’ share of searches among IT service management platforms in New Zealand peaked at 1.9% in May 2026 and was lowest at 0.73% in July 2026.
- Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus rose from 6th to 5th among IT service management platforms in New Zealand.
How did search popularity change for New Zealand IT service management platforms in September 2026?
4 changes
In September 2026, HaloITSM gained share of searches among IT service management platforms in New Zealand, from 1.5% to 2.4%.
In September 2026, ServiceNow lost share of searches among IT service management platforms in New Zealand, from 80.9% to 79.7%.
Freshservice’s share of searches among IT service management platforms in New Zealand has gained ground for 3 months in a row, from 4.6% to 7.5% in September 2026.
Estimated monthly branded searches for SysAid in New Zealand fell 33.3% over 12 measured months, from 30 to 20 in September 2026.
How are ManageEngine ServiceDesk Plus’ branded searches counted?
1 search term
Brandwave collects information about searches that people make online using ManageEngine ServiceDesk Plus’ name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.
- manageengineservicedeskplus
Who owns ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is owned by 
Zoho. Brandwave also tracks Zoho CRM, Zoho Cliq, Zoho Mail, Zoho Recruit and Zoho Workplace, owned by the same company, in New Zealand.
Do you work for ManageEngine ServiceDesk Plus? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is ManageEngine ServiceDesk Plus your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.