Brandwave

How popular isRuby?

In September 2026, people searched for Ruby by name about 2,030 times worldwide, a 34.7% decrease from the previous year. These searches made up 12.2% of all global virtual receptionist service searches, placing Ruby third out of five services. When we asked both ChatGPT and Google AI Overviews about virtual receptionist services, Ruby appeared in four of the five answers and was the second most recommended of the five.

Search and AI answers in September 2026

Ruby is the third most searched of 5 competitors and the second most recommended in AI answers.

  1. AnswerConnectShare of searches 39.7%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th
  2. Smith.aiShare of searches 32.5%Mentioned in 4 of 5 AI answersPlace in AI recommendations 1st
  3. RubyShare of searches 12.2%Mentioned in 4 of 5 AI answersPlace in AI recommendations 2nd
  4. Abby ConnectShare of searches 9.6%Mentioned in 4 of 5 AI answersPlace in AI recommendations 3rd
  5. PATLiveShare of searches 6%Mentioned in 1 of 5 AI answersPlace in AI recommendations 5th
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Top virtual receptionist services in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Ruby was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Ruby is the second most recommended of the five.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Smith.ai1st
  2. Ruby2nd
  3. Abby Connect3rd
  4. AnswerConnect4th
  5. PATLive5th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • AnswerConnect4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Smith.ai4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Ruby4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Abby Connect4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • PATLive1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about virtual receptionist services

5 answers

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Which virtual receptionist services compete with Ruby?

Ruby against virtual receptionist services worldwide, by month

Share of searches by month for AnswerConnect, Smith.ai, Ruby, Abby Connect, PATLive. The figures are in the table below the chart.

View monthly share of searches table
MonthAnswerConnectSmith.aiRubyAbby ConnectPATLive
Oct 202530.3%37.1%14.3%7.3%11%
Nov 202529.2%43.8%12.9%5.4%8.7%
Dec 202528.8%43.2%14.1%5.3%8.5%
Jan 202630.5%37.4%15.1%6%11.1%
Feb 202632%39.3%14.6%6.3%7.8%
Mar 202630.3%37.2%19.1%7.4%6%
Apr 202633.4%33.4%18.5%6.6%8.1%
May 202630.9%37.8%16.5%7.4%7.4%
Jun 202632.9%40.2%13%7.9%6.1%
Jul 202632.3%39.5%12.7%7.8%7.8%
Aug 202631.7%38.8%12.5%9.4%7.6%
Sep 202639.7%32.5%12.2%9.6%6%

  1. 1.AnswerConnect

    39.7%

    Moved from 2nd to 1st. 6.6K estimated branded searches, +22.2% vs prior month. Share +8 points.

  2. 2.Smith.ai

    32.5%

    Moved from 1st to 2nd. 5.4K estimated branded searches, -18.2% vs prior month. Share -6.3 points.

  3. 3.Ruby

    12.2%

    Held 3rd. 2K estimated branded searches, -4.7% vs prior month. Share -0.3 points.

  4. 4.Abby Connect

    9.6%

    Held 4th. 1.6K estimated branded searches, 0% vs prior month. Share +0.2 points.

  5. 5.PATLive

    6%

    Held 5th. 1K estimated branded searches, -23.1% vs prior month. Share -1.6 points.

Compare popularity between Ruby and its closest rivals

Every comparison with Ruby

5 comparisons

How has branded search demand for Ruby changed worldwide over the last 12 months?

3 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Ruby worldwide fell from 3.1K to 2K.
  • Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide decreased from 14.3% to 12.2%.
  • Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide peaked at 19.1% in March 2026 and was lowest at 12.2% in September 2026.

How did search popularity change for virtual receptionist services worldwide in September 2026?

4 changes

  1. In September 2026, AnswerConnect overtook Smith.ai to become the leader among virtual receptionist services worldwide, with 39.7% of the searches.

  2. In September 2026, Smith.ai lost share of searches among virtual receptionist services worldwide, from 38.8% to 32.5%.

  3. In September 2026, PATLive lost share of searches among virtual receptionist services worldwide, from 7.6% to 6%.

  4. Ruby’s share of searches among virtual receptionist services worldwide has lost ground for 3 months in a row, from 13% to 12.2% in September 2026.

How are Ruby’s branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Ruby’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • ruby answering service
  • ruby receptionists
  • ruby virtual receptionist

Do you work for Ruby? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Ruby compete?

Ruby is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Answering services3rd of 612%Show ranking
Virtual receptionist services3rd of 512.2%Shown above
Creator with pink hair and a pink jacket

Is Ruby your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

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