Brandwave

Answering services:Which brands are most popular in search?

In August 2026, Smith.ai was the most searched among answering services worldwide, with an estimated 6.6K branded searches and 41.7% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Smith.ai41.7%
  2. AnswerConnect34.1%
  3. Abby Connect10.1%
  4. PATLive8.2%
  5. RUBY4.5%
  6. VoiceNation1.3%

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Share of SearchLeaderboard

Compare the answering services businesses run on. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among answering services worldwide, by month

Share of Search by month for Smith.ai, AnswerConnect, Abby Connect, PATLive, RUBY. The figures are in the table below the chart.

View monthly share of search table
MonthSmith.aiAnswerConnectAbby ConnectPATLiveRUBYVoiceNation
Oct 202540.6%33.1%8%12%5%1.3%
Nov 202546.2%30.8%5.7%9.1%7.4%0.8%
Dec 202547.3%31.5%5.8%9.3%5.1%0.82%
Jan 202641.6%33.9%6.7%12.3%4.5%0.87%
Feb 202643.4%35.4%7%8.6%4.7%0.91%
Mar 202643.1%35.1%8.5%6.9%4.7%1.7%
Apr 202638.4%38.4%7.6%9.3%5.1%1.2%
May 202642.6%34.9%8.4%8.4%4.6%1.1%
Jun 202643%35.2%8.5%6.5%4.7%2.1%
Jul 202642.9%35.1%8.4%8.4%3.8%1.4%
Aug 202641.7%34.1%10.1%8.2%4.5%1.3%
Sep 2026——————

This month’s ranking, August 2026

  1. 1.Smith.ai

    41.7%

    Held 1st. 6.6K estimated branded searches, 0% vs prior month. Share -1.2 points.

  2. 2.AnswerConnect

    34.1%

    Held 2nd. 5.4K estimated branded searches, 0% vs prior month. Share -1 points.

  3. 3.Abby Connect

    10.1%

    Held 3rd. 1.6K estimated branded searches, +23.1% vs prior month. Share +1.7 points.

  4. 4.PATLive

    8.2%

    Held 4th. 1.3K estimated branded searches, 0% vs prior month. Share -0.2 points.

  5. 5.RUBY

    4.5%

    Held 5th. 720 estimated branded searches, +22% vs prior month. Share +0.7 points.

  6. 6.VoiceNation

    1.3%

    Held 6th. 210 estimated branded searches, 0% vs prior month. Share 0 points.

Compare search popularity between leading brands

Which brand is most popular in search among answering services worldwide?

In August 2026, Smith.ai was the most searched among answering services worldwide, with an estimated 6.6K branded searches and 41.7% estimated Share of Search within this set. AnswerConnect is in 2nd place, 7.6 percentage points behind at 34.1% Share of Search.

Global answering services, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
Smith.ai40.6% → 41.7%47.3%Dec 202538.4%Apr 20261st
AnswerConnect33.1% → 34.1%38.4%Apr 202630.8%Nov 20252nd
Abby Connect8% → 10.1%10.1%Aug 20265.7%Nov 20254th → 3rd
PATLive12% → 8.2%12.3%Jan 20266.5%Jun 20263rd → 4th
RUBY5% → 4.5%7.4%Nov 20253.8%Jul 20265th
VoiceNation1.3%2.1%Jun 20260.8%Nov 20256th

Each finding as a sentence

  • Across the 11 months ending August 2026, Smith.ai’s estimated Share of Search among answering services worldwide increased from 40.6% to 41.7%.
  • Across the 11 months ending August 2026, AnswerConnect’s estimated Share of Search among answering services worldwide increased from 33.1% to 34.1%.
  • Across the 11 months ending August 2026, Abby Connect’s estimated Share of Search among answering services worldwide increased from 8% to 10.1%.
  • Across the 11 months ending August 2026, PATLive’s estimated Share of Search among answering services worldwide decreased from 12% to 8.2%.
  • Across the 11 months ending August 2026, Smith.ai’s estimated Share of Search among answering services worldwide peaked at 47.3% in December 2025 and was lowest at 38.4% in April 2026.
  • Across the 11 months ending August 2026, AnswerConnect’s estimated Share of Search among answering services worldwide peaked at 38.4% in April 2026 and was lowest at 30.8% in November 2025.
  • Across the 11 months ending August 2026, Abby Connect’s estimated Share of Search among answering services worldwide peaked at 10.1% in August 2026 and was lowest at 5.7% in November 2025.
  • Across the 11 months ending August 2026, PATLive’s estimated Share of Search among answering services worldwide peaked at 12.3% in January 2026 and was lowest at 6.5% in June 2026.
  • Across the 11 months ending August 2026, RUBY’s estimated Share of Search among answering services worldwide peaked at 7.4% in November 2025 and was lowest at 3.8% in July 2026.
  • Across the 11 months ending August 2026, VoiceNation’s estimated Share of Search among answering services worldwide peaked at 2.1% in June 2026 and was lowest at 0.8% in November 2025.
  • Across the 11 months ending August 2026, Abby Connect rose from 4th to 3rd among answering services worldwide.
  • Across the 11 months ending August 2026, PATLive fell from 3rd to 4th among answering services worldwide.
  • Across the 11 months ending August 2026, RUBY and VoiceNation held steady: their estimated Share of Search among answering services worldwide each moved less than 0.5 percentage points.

How did search popularity change for answering services worldwide in August 2026?

  1. In August 2026, Abby Connect gained estimated Share of Search among answering services worldwide, from 8.4% to 10.1%.

  2. In August 2026, RUBY gained estimated Share of Search among answering services worldwide, from 3.8% to 4.5%.

  3. In August 2026, Smith.ai lost estimated Share of Search among answering services worldwide, from 42.9% to 41.7%.

  4. In August 2026, AnswerConnect lost estimated Share of Search among answering services worldwide, from 35.1% to 34.1%.

  5. Estimated monthly branded searches for PATLive worldwide fell 45.8% over 11 measured months, from 2.4K to 1.3K in August 2026.

  6. Estimated monthly branded searches for VoiceNation worldwide fell 19.2% over 11 measured months, from 260 to 210 in August 2026.

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