PATLive vs Ruby:Which is more popular?
In September 2026, Ruby had more branded searches than PATLive among virtual receptionist services worldwide. Ruby had about 2,030 branded searches, while PATLive had 1,000. Ruby made up 12.2% of all virtual receptionist service searches we track, and PATLive accounted for 6%. When we asked ChatGPT and Google AI Overviews about virtual receptionist services, Ruby appeared in four of the five answers and PATLive in one. Ruby was mentioned before PATLive in every answer.
Who do people search for more?
Ruby, about 2 searches for every 1 for PATLive
Who does AI mention more?
Ruby, mentioned in 4 of 5 answers, PATLive in 1
Who does AI recommend more?
Ruby, named ahead of PATLive in every answer
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Top virtual receptionist services in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Ruby was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. PATLive was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Ruby was listed before PATLive in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Smith.ai1st- Ruby2nd
Abby Connect3rd
AnswerConnect4th
PATLive5th
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- AnswerConnect4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Smith.ai4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Ruby4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Abby Connect4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- PATLive1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about virtual receptionist services
5 answers
Asked ChatGPT
“Which virtual receptionist service should I use?”
Asked ChatGPT
“What are the best virtual receptionist services?”
Asked ChatGPT
“What's the best virtual receptionist service for answering business calls?”
Searched Google, AI Overview
“virtual receptionist services”
Searched Google, AI Overview
“call answering service”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is PATLive or Ruby more popular in search?
This chart shows how often people search Google for PATLive and Ruby by name. Each line represents a brand's share of searches for all five virtual receptionist services we track, month by month, from English-language searches worldwide.
Share of searches by month for Ruby, PATLive. The figures are in the table below the chart.
View monthly share of searches table
| Month | AnswerConnect | Smith.ai | Ruby | Abby Connect | PATLive |
|---|---|---|---|---|---|
| Oct 2025 | 30.3% | 37.1% | 14.3% | 7.3% | 11% |
| Nov 2025 | 29.2% | 43.8% | 12.9% | 5.4% | 8.7% |
| Dec 2025 | 28.8% | 43.2% | 14.1% | 5.3% | 8.5% |
| Jan 2026 | 30.5% | 37.4% | 15.1% | 6% | 11.1% |
| Feb 2026 | 32% | 39.3% | 14.6% | 6.3% | 7.8% |
| Mar 2026 | 30.3% | 37.2% | 19.1% | 7.4% | 6% |
| Apr 2026 | 33.4% | 33.4% | 18.5% | 6.6% | 8.1% |
| May 2026 | 30.9% | 37.8% | 16.5% | 7.4% | 7.4% |
| Jun 2026 | 32.9% | 40.2% | 13% | 7.9% | 6.1% |
| Jul 2026 | 32.3% | 39.5% | 12.7% | 7.8% | 7.8% |
| Aug 2026 | 31.7% | 38.8% | 12.5% | 9.4% | 7.6% |
| Sep 2026 | 39.7% | 32.5% | 12.2% | 9.6% | 6% |
How has the PATLive and Ruby comparison changed over the last 12 months?
3 findings
- Ruby was ahead of PATLive in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, PATLive’s share of searches among virtual receptionist services worldwide moved from 11% to 6%, and its estimated monthly branded searches moved from 2.4K to 1K.
- Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide moved from 14.3% to 12.2%, and its estimated monthly branded searches moved from 3.1K to 2K.
How did search popularity change for virtual receptionist services worldwide in September 2026?
2 changes
In September 2026, PATLive lost share of searches among virtual receptionist services worldwide, from 7.6% to 6%.
Ruby’s share of searches among virtual receptionist services worldwide has lost ground for 3 months in a row, from 13% to 12.2% in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using PATLive’s and Ruby’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among virtual receptionist services
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